Best in Chandler AZ

Woke up Monday morning to no hot water. My wife is pregnant so I knew I needed to fix this ASAP, especially before her lavender epsom salt bath at night that helps her sleep. She needs sleep. After watching some YouTube videos, I knew this hot water heater was no match for me and I needed a professional. My go to plumber was unavailable but My Essential Plumber said he could come out as soon as he finished his current job. He arrived early before his estimated time. He was able to get the pilot light on within minutes of arriving. The light, however, didn't stay on. After multiple attempts he was able to quickly diagnose the problem. He noticed the appliance was within warranty and called the company, learned the appliance had not been registered and assisted with the information. He conducted a diagnostic testing with the technician over the phone who confirmed the diagnosis we already knew and provided an authorization number to pick up the part. He returned the next day, changed out the part and the water heater works perfectly.

During the entire process he walked me through every detail of my appliance, what it was supposed to do and what it was not supposed to do. He shared he is in the education business and he wants to make sure I know how to operate my hot water heater. We were without hot water for less than 24 hours. During his testing he made me aware my water softener was not working correctly which has been the reason my water pressure has been low for months without me being able to correct the problem or have other plumbers find the problem. He immediately took action to repair this to prevent further damage to my home.

In addition to the hot water heater he earned my business with another repair that was well overdue but I didn't have time to complete.

Thank you My Essential Plumber for being knowledgeable, action oriented, honest and efficient.

Lawson Family Plumbing is an awesome company - and in particular, Jason.

We cannot say enough about Jason's skill and integrity, he is truly a master at his craft.

We had them come out to clear a drainage problem we had in both our bathrooms. Because our home is almost 60 years old, it has no clean-outs, and none were ever installed. Therefore, Jason had to run his auger down the vent from the rooftop.

With the help of a drain-camera, Jason found that many pieces of PVC pipe had been cut off (at some time before we bought the house), and carelessly/wrecklessly/maliciously dropped down the rooftop sewer vent. We had no idea that PVC was sitting at the bottom of our drain line. With Jason's masterful insight, wizardry and tenacity he made it possible to fish-out the offending PVC. One piece of PVC was around 8' long and another was 2' long. For the life of me I do not understand why 'anyone' would throw PVC pipe down their rooftop-sewer-vent, but some simpleton did.

Anyway, long story short....
We will unhesitatingly refer anyone who asks us, Hire Lawson Family Plumbing and have your plumbing problems resolved now!

Had such and amazing experience with Rob. They were able to take care of all my issues. Very polite and responsive. Will definitely recommend to friends and family

I was not impressed with any of the work that was done. Matter of fact I had a call another plumber to come and redo The work that was done. A leak on the Coldwater side started to rust out less than a month I took pictures of a controller that they didn't even install which without the controller installed The recirculation pump Will not work. I had a call the rep for a Competent installer . Not to mention the parameters weren't even set properly for that type of system .

My recent experience with Gold Star Plumbing has been nothing short of exceptional, and I wish I could give them 6-stars instead of 5 and here's why. They were able to complete 3 separate plumbing repairs at my house in one day, but even more impressive than that was the professionalism, expert knowledge, and willingness to come up with an alternate solution that resulted in over a 30% savings from my original estimate. As Mike and Kyle began work on replacing a leaking copper main between the main water meter and my house, they realized that modifications to the original water supply lines which were made after the home was constructed to accommodate a soft water hose bib connection could be reversed back to the original configuration intended by the home builder which would save a significant amount of money. Mike and Kyle were able to provide a new, alternate estimate to return the connections back to the original plumbing configuration which saved over 30% from the original estimate and the work turned out looking great and much simpler than what a previous homeowner had done. I cannot thank them enough for their ability to treat customers in a way that builds trust and create cost-saving solutions. I have been a Commercial General Contractor for over 34 years and have been more of a do it yourself-er around the house for a long time, but as I get older and my personal time becomes more valuable, I rely on experts to do a project in a timely fashion and at a fair and reasonable cost and Gold Star Plumbing has lived up to that standard. I am so glad I took the time to read the many customer reviews found online for a variety of plumbing contractors, and when I came across the many positive references for Gold Star, I felt confident that I was making the right choice. And let's not forget about the great experience that Devin provided during the initial investigation and estimating process. He was very knowledgeable and quickly determined that the water line modifications made in the past were not put in per code and explained the process to not only fix the leak, but also to do so in such as way that meets current plumbing code and provides a 10 year warranty. Devin's attention to detail in writing up the cost estimate, taking photographs of the three separate areas of work I needed done and providing a reasonable cost estimate allowed me to quickly make a decision and sign the contract for work to begin the next morning. My wife and I are close friends with several of our neighbors who all have similar age of homes and we will definitely recommend Gold Star Plumbing to them for potential future work. Thanks again to Devin, Mike, Kyle for your hard work and almost forgot Andrea who did an amazing job communicating with me over the phone to schedule convenient times for the crews to come out. Keep up the great work and great service!!

Called cactus when my ac unit stoped working and just blowing hot air. They even had same day service after another company just never showed up. Very grateful for the service tech he was very professional and knowledgeable.
Gave me a price on the repairs and even recommended a few other things for preventive maintenance that i agreed to. My ac is cooling better than it ever has. I will definitely recommend Cactus to anyone that needs ac services.

Rob Bell came out for re-plumbing in our laundry room including work with a hot water heater.  Between the time we set the appointment and he came, we had a drainage problem.  Rob stayed and took care of it giving up his personal plans to make sure we had the use of our plumbing.  We were very pleased with his explanations throughout the work and highly satisfied with the work he did for us.  Thank you Rob.

Brian is honest and very knowledgeable.   Having dealt with three (3) plumbers in the last four (4) days who were unwilling to help us resolve the problem of acquiring a hot water heater that fits into the footprint of our old one.   He spent time, on a Sunday even, explaining what is going on in the industry and options that are available including complete honesty when asking about tank less.   He will absolutely be my first call from here on out!

I don't understand how this place has so many good reviews. I have nothing good to say about them.

I had to have my sewer line replaced and it has been a nightmare. I feel like they took advantage of me because I'm a single female and I was vulnerable. I was crying and clearly upset and they promised they would take care of me but they were all talk and no action. They were just happy to sucker me into a loan.

They had to dig up my garden and driveway to replace the sewer line. After the work was done they couldn't fill my driveway back in because the dirt was too wet. I had to keep calling them asking when they were going to come fix my driveway. Turns out they broke my sprinklers and it was causing flooding. They refuse to reimburse me for the cost to fix the sprinklers. One guy told me they absolutely broke the sprinklers and they would reimburse me no problem. Another guy came over and rudely told me it wasn't their fault and they wouldn't pay. What a coincidence that the sprinklers were fine before they started digging but were broken afterwards. After weeks of having a hole in my driveway they finally poured the concrete. Now I'm left with this ugly patch in my driveway that doesn't match the rest of the concrete.

They also cut up my neighbors turf in the process and she was really upset. The turf is completely ruined. They assured me they would replace it free of cost. Every time I called to follow up about it they said they would come out and fix it but no one ever did.

This entire process took months because I had to keep calling and following up. They were horrible with communication and kept saying they'd do things that they never ended up doing.