Best Electric Water Heater Repair in Albuquerque NM

Called to inquire about a recirculation pump for our on-demand tankless water heater.  Asked if they have a compatible pump as I've read not all pumps are compatible and would give the model nunber. Service tech wasn't interested and said if the Tech had to research and run around to find a pump it would be billable hours.  So I  then stated he was unable to help me to which he replied yes he was unable to help me so I stated I'll call a different plumber.  Now their site says they will help me but this guy just lost business for his company.

If you want a plumber, or just converting spring and fall heating and cooling, this is who you want.  John is prompt, will come right away if you have an emergency, does excellent work, and charges a modest rate.  We have been using him for several years now, and have never had a complaint.  He cleans up after any work he does; he is friendly and knows a lot about his business.  Give him a try

Jorge is the best!! Extremely customer focused, knowledgeable, dependable....quality work and fair pricing.  Anyone in need of plumbing services in the Albuquerque to Santa Fe area should absolutely call Castle Peak Plumbing, Heating and Air Conditioning.  We wouldn't even think of calling anyone else!!!

Just used Rocketman for the third time in a year today, and I cannot recommend them highly enough.  They have cleared our sewer line, replaced our water heater, and today replaced our main water line into the house.  They are very responsive and priced fairly.  The work on the water line was truly exceptional.  They were able to accomplish it all in one day.  They left the yard the same way they found it, including laying new plastic under our rock.  All work was accomplished without having to break the sidewalk to access the city meter.  Every inch of dirt was cleaned up.  Every plumber they have sent us has been top notch, and today we got to work with the owner Kyle.  Do not hesitate to call Rocketman for your plumbing needs.

Purchased an HVAC mini-split zoned by room central system from them in 12' to replace an out of date furnace and swamp cooler combo.  Good system.  Fast forward 6 years.  One unit stops function.  Yes, it naturally is already out of warranty.  However I call them since they know the install and learned that  the husband/wife combo is now just the wife and the husband who I worked with is not longer involved.  Not good-she is uncaring and difficult to work with.  I try to get them to come out and check it out and that is a fiasco-first it is brutal to even try to get something scheduled and then they want to charge me time and a half to diagnose it after I get off of work at 5 pm-they say that is after hours.  I was already a customer and this is how I am treated.  

I finally decide to use another HVAC contractor that is licensed for install/service for Fujitsu as the manufacturer and lo and behold they immediately ID the issue is that the units were installed WAY TO CLOSE to the ceiling which hinders airflow and leads to air blower failure.  The crazy part is that the instructions for proper install are right there in the standard owner's manual.  

I mean how can they get that wrong?  I hired them to follow the specs and protocol as a licensed contractor for Fujitsu who has installed this prior to mine and they total got it wrong for all 3 indoor wall units in the house and it was not even close-the clearance is supposed to be 18 and all 3 are 12 or less-how does this happen and who knows how many other customers have been impacted?!  Hello pending small claims court suit-I had to spend over $1000 to get this diagnosed correctly and get a new blower installed on the unit in question-who knows how much more I will have to pay if the other 2 go out as well.

We have used MGP Mechanical for two complete HVAC replacements (one of which was to replace an evaporative cooler system) and to get a new water heater. Their service has always been exceptional: They show up when they say they will, communicate clearly, and deliver what they promise on time and on budget. Their work is neat and professional, and they clean up afterwards.

Recently we had a small problem (not their fault) with the HVAC system they installed early this spring, and they had a tech out within an hour or so to fix it, which he did promptly and with no charge.

It's a pleasure to deal with a contractor this professional and effective.

Update: after about a week of being told I'm the problem by their staff, Kyle decided it would be in their best interest to come back and fix the problem they should have fixed in the first place. Probably due to the fact my 1-star review shows up on Yelp because I use Yelp.  As intended.

Helpful Hint:  Breaking something in the midst of a repair, and then claiming it's just old parts without actually going back to the store to get new parts, is simply bad customer service. Telling the client for a week that they have to pay the bill since the work requested was completed is astonishing.  You can't consider a job complete when you break more things in the process of the job.  It was a 20 mins fix, a week later, by someone on their staff who actually knows what they are doing.

I'm leaving a revised 2 star review as Kyle made it right and so I paid my bill.  The lack of a better review is simply from poor customer service --  he should reconsider who answers complaint emails. The person answering them is so far from customer service that it's laughable. Should be glad I paid at all.

Makes me wonder how many people they bully into paying for a half-a**ed job and degrade into paying the bill.

I would say I won't use them again but honestly, all the plumbers in ABQ suck. So what difference does it make? Anyone want to start a new business and solve this poor plumber problem in ABQ, let me know. Can't be any worse than what's already here.

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Asked for my shower to be snaked due to a slow drain.  After 4.5 hours, the tech tried to hand me a $300 bill and a broken sink. Why he snaked the sink and not the shower:  don't know.  Why he thinks I owe him money for breaking my sink:  don't know.

Needed a sudden extreme repair for my refrigerated air system. Western Mechanical provided immediate service, clear and fair pricing, thoroughgoing diagnostics and excellent repair. Professional through and through. Wouldn't hesitate to recommend them for all such work.

I've used East Mountain Plumbing now on three (3) different occasions.  They are reliable, show up on time and have expert plumbers on staff.  Their rates are reasonable and they perform quality work.

Uh... when you come out to do a quote, you are supposed to give us an actual quote. Quote should include the cost of the repair and the timeline in which you are agreeing to do the job. NOT, Hey, I couldn't find a subcontractor to do your job. Good luck!
That's very unprofessional and NOT helpful. Thanks for wasting my tome inviting you into our house to look at this LARGE project. I gave the 10k job to someone else who wants the job and get it done in 3 days.

Just found out an elderly woman in desperate need of a stopped up sewer pipe (only bathroom and sink) and a broken air conditioner (90 degree heat) in Albuquerque dealt with the owner. He was two hours late so he could charge the after hour rate. Didn't look at the drain. Didn't fix the air conditioner and charged her $150 for an estimate for a new air conditioner. What a horrible way to take advantage and pressure an elderly woman in need.

Was overcharged for a simple tankless water heater flush. Two men sent for a one person job, one who didn't do any work other than translating for the one who did all the work. Nice enough fellows but poorly equipped. Drain hose was connected without a washer and ended up spraying water all over mechanical room/garage. Call someone else.

The worst plumbing company in ABQ.  SINGLE WOMEN BEWARE!!! Had an Apt. scheduled since begin of September to fix a leak. AB came out on 3 separate occasions. NO SHOWED to their final 4 apt.  to fix the original issue. 3rd apt. Art the owner said he would be out to completely fix the issue with the leak, TOOK THE DAY OFF and scheduled the water to be turn off with my condo's property management. The morning of, I called they said they were busy and would not be able to come until between 3-5. 6pm came and still no AB. When I called to ask when they would be coming I was told I don't know, they are busy. 3rd time, came out to repair leak but put the job off to turn on heat instead. Told me that my furnace would need to be replaced and that they do not make furnaces anymore so I would need to switch out my swamp cooler to central air. BS!!!!! 2nd time out, called because the leak that was scheduled for them to fix became worse and water was poring out of the wall on a Sunday at 10pm arrived at 12am. I told the tech where the water shut off was ( in neighbor's garage) Instead of listening to me he begin going through upstairs rooms. My sister was in her room with both doors shut unaware that they had arrived and was changing. The tech without knocking entered into her room while she was naked stood there then walked out. She started screaming at him, he came down the stair and quickly capped the leak off and left. The next day my sister called the office to have them document the incident as she felt very violated. The office woman told her that the tech was upset and it was her fault. My sister asked her to please remind her techs that when doors are closed to knock, she again was blamed for the incident. I called Art and he was very attentive to our concerns regarding what had happen to my sister and reassured me that he would personally work on our leak to keep us as customers. So we had them out again giving this company the benefit of the doubt. BIG Mistake... If you are a single female be careful of this company. They have no respect for their client's time or privacy and will try to take advantage on more then a financial level.

Our heater stopped working and we called B Carlson to see if someone could come take a look it it. They were able to send someone the next day. Dave came and figured out it was the ignitor. He put in a new one and went through all the steps to make sure it was working properly. He was very thorough and ensured it was fixed before leaving.  He was prompt and courteous. We will definitely use B Carlson in the future.

Very disappointed with this place.  I do not recommend them.  Appointments repeatedly cancelled.  I have two different services booked and a warranty contract.  All the appointments have been cancelled at least once if not twice.  The service staff I have dealt with only once despite the number of appointment times that fill
My calendar.  They have been pleasant and nice.... But time is money and it is hard when they are cancelled so quickly.