Best Drain Cleaning in Buffalo NY

Great company
Quick to respond. Did a really good job. Above and beyond the original call for help. Highly recommend Larry and Janine.

Happens once in a while, water backs up into the stationary tub when line gets blocked by roots and whatnot from the house out to the front.  Most recently, Plumb-Rite came out and cleared it.  Snaked in both directions; from the 'cleanout' out to the street, and also back to the house.  We were back online in about an hour.  The guys were great.  We've had them here before, and every time they were prompt, polite, professional.  Would not hesitate to recommend them!

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

Vacinek installed a new furnace, top of the line, a new water tank and I had the ducts cleaned.  My biggest complaint was for the duct work.  I had called before the appointment to find out what it would entail.  I was told they would call me back because she did not have an answer.  On the day of, the men spent about  12 minutes upstairs with the  vents but I a pretty sure that the ones that were nailed into the wall were never touched.  Those that were open, had dust and other particles all over the floor and surroundings.  I spent a lot of time vacuuming and cleaning up the mess.  Just before they left, the men said that I did not have to clean up the dust bunnies, I kept my mouth shut because there is no way, they would have noticed the dust under my bed covers, inside my curtains, on my book shelf and I knew that I would be the only one to get it done the way it was before they started the cleaning.  Had I been told that a mess was going to be made, I would have put plastic down.Towards the end of the day, I heard the machine in the basement for about 10 minutes.
I had done my research and even had friends show and explain to me what Vacinek had done in their house.  I also had prices and for the $500 I paid, I feel I was ripped off. Friends paid $200 a year earlier and had the work done for more than 3 hrs. When I called to question, I was told that each house is different and in comparison to my house, mine is much smaller than my friends.  The owner told me he would have one of the guys call me about the job.  I did get a call and they said they spent at least 90 minutes cleaning the vents.  There is no way, the machine they use is very loud. I was in the house, I would have known. I was also told they have a new way of cleaning that is much faster.  Well if it is much faster, why so expensive?  I was told they put a filter in and run it through the filter. Another question, did they use mine? because I am missing one.

There is no way I was going to win on this one and I feel I was taken advantage of. No deal was offered even though I bought their most expensive furnace and had the new water heater installed. Unlike the coupons they have for install ac and get a furnace for $1000

While I have no idea about  how the furnace runs, I will have to wait and see.  

I will say, that rust was left on my driveway, which I spent time, scrubbing and there was a mess left out on my porch and yard from concrete they had used.

John and Dave did a fantastic job with my plumbing issues: they showed up on time and replaced a sump-pump, fixed a leaking valve, and replaced a drain-pipe -- all for a reasonable price. I would highly recommend them if you need a plumber!!

Gideon fixed two leaky valves and a kitchen faucet in my house. He came and gave me an estimate on the day I called, and came back to do the fix two days later. He was responsive and on-time throughout. He worked quickly and left everything clean. Overall great service.

Shawn Chamisky was an extremely prompt, polite and professional. He reviewed the work first and then explained everything that needed to be done throughly.

Hopefully I never need a plummer again but if I do I will contact them.

VERY disappointed with Aslan. My elderly mother has called multiple times for service and has been either ignored or put off.  The tech actually told her that he's not very good at returning calls.  How do you stay in business with such awful customer service?!

My wife called The Plumber out of desperation on a Saturday night. We had a basement full of sewage after two other plumbing companies failed to diagnose a drain backup problem.

The Plumber sent someone on Sunday with no weekend or emergency fee. The gentleman was on time and worked for 3 hours to diagnose and provide a short term solution to our issue with no additional cost over the initial estimate.

After diagnosing that we needed a new trap and vent in our front yard, they scheduled me for the following week Friday and even deducted the price of the previous visit off the new estimate. The crew was once again on time and professional from start to finish. They made sure I understood the work they were doing and after digging they found an additional sewer pipe cracked which they replaced at no additional charge!

I am so thankful my wife happened to call The Plumber. They were honest and thorough from the first time we called until the job was done. The owner even gave me his cell phone number in case of any additional problems.

Expensive but worth it -- we had a main line back up on a Saturday before a big Christmas party. No one we called could guarantee coming out to fix it, but Rotor-Rooter was there within the hour and took care of the problem. Friendly, reliable service.

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

We had a Kitchen Sink Drain fail yesterday. I disassembled the sink, taps, cut off the seized shut off valves.(Shut off the Main water Supply First). Purchased the replacement Sink and new taps and Called 5-Stinky. After waiting for 5 hours a tech finally showed up, walked into our home shaking his head and complaining that HE SHOULD NOT BE HERE, cuz hes not on Call. Then proceeded to tell us that it would be $1100.00 to install the sink and taps and put in the Shut-offs. I almost fell on the Floor and then told him to Get out. He was much happier. We called some friends who knew a guy who uses a plumber who we then called. This morning the New Plumber looked at the jobs said, probably be 45 mins. Completed the Work and charged us $226.00, We made it an even $300.00     - WILL NEVER CALL 5-Stinky again.

Anthony, due to the fact that you refuse to respond via text message or phone call I will be communicating with you here since this seems to be the only place you actually respond. Attached is a photograph of the documents pertaining to the legal action we have taken against you in state court from the New York State Attorney General. We have also contacted the Better Business Bureau and will be filing a local lawsuit with the Amherst Town Court. Also, due to the fact my wife's doctor has informed us that our baby is showing signs of stress related developmental issues you are no longer going to have any contact with her whatsoever. And hear me loud and clear on this... if you attempt to contact her in any way we will be filing charges with the Amherst Police Department with charges of harassment. You have caused her that much stress that I will no longer allow you to have anything to do with her. I have hired someone else to finish the job. We will see you court.