Best Drain Cleaning in Buffalo NY

Great service. Readily available, prompt, clean, polite and got the job done quickly.

Excellent service!  Great customer service, exceptional work and reasonably priced.  Would definitely recommend and will use again.

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

Vacinek installed a new furnace, top of the line, a new water tank and I had the ducts cleaned.  My biggest complaint was for the duct work.  I had called before the appointment to find out what it would entail.  I was told they would call me back because she did not have an answer.  On the day of, the men spent about  12 minutes upstairs with the  vents but I a pretty sure that the ones that were nailed into the wall were never touched.  Those that were open, had dust and other particles all over the floor and surroundings.  I spent a lot of time vacuuming and cleaning up the mess.  Just before they left, the men said that I did not have to clean up the dust bunnies, I kept my mouth shut because there is no way, they would have noticed the dust under my bed covers, inside my curtains, on my book shelf and I knew that I would be the only one to get it done the way it was before they started the cleaning.  Had I been told that a mess was going to be made, I would have put plastic down.Towards the end of the day, I heard the machine in the basement for about 10 minutes.
I had done my research and even had friends show and explain to me what Vacinek had done in their house.  I also had prices and for the $500 I paid, I feel I was ripped off. Friends paid $200 a year earlier and had the work done for more than 3 hrs. When I called to question, I was told that each house is different and in comparison to my house, mine is much smaller than my friends.  The owner told me he would have one of the guys call me about the job.  I did get a call and they said they spent at least 90 minutes cleaning the vents.  There is no way, the machine they use is very loud. I was in the house, I would have known. I was also told they have a new way of cleaning that is much faster.  Well if it is much faster, why so expensive?  I was told they put a filter in and run it through the filter. Another question, did they use mine? because I am missing one.

There is no way I was going to win on this one and I feel I was taken advantage of. No deal was offered even though I bought their most expensive furnace and had the new water heater installed. Unlike the coupons they have for install ac and get a furnace for $1000

While I have no idea about  how the furnace runs, I will have to wait and see.  

I will say, that rust was left on my driveway, which I spent time, scrubbing and there was a mess left out on my porch and yard from concrete they had used.

John and Dave did a fantastic job with my plumbing issues: they showed up on time and replaced a sump-pump, fixed a leaking valve, and replaced a drain-pipe -- all for a reasonable price. I would highly recommend them if you need a plumber!!

I posted to replace the bathtub faucet and they contacted to me by text message. His name is Gideon and we made appointment on Monday June 6 9-10 am.
We confirmed on Friday and I have to arrange someone to wait for them because the apartment is vacant.
No one showed up until 10am and I texted at 9:30 to ask if they are coming. No replied.
I called that number and no one picked up.
I was mad and texted at 10 am I am going to post this in Yelp.
Then I got the message Gideon is not working with them anymore from the same phone number. That's insulting the customer and very unprofessional.

Shawn Chamisky was an extremely prompt, polite and professional. He reviewed the work first and then explained everything that needed to be done throughly.

Hopefully I never need a plummer again but if I do I will contact them.

VERY disappointed with Aslan. My elderly mother has called multiple times for service and has been either ignored or put off.  The tech actually told her that he's not very good at returning calls.  How do you stay in business with such awful customer service?!

Absolutely terrible, untrustworthy company.  The fact that they use two different business names should be a cue that maybe they are hiding the negativity that surrounds their business.

I was set up with them through my warranty company.  They canceled my first appointment 30 minutes before they were scheduled to arrive (I had taken off work) claiming a plumbing emergency.  Rather than reschedule asap due to the inconvenience they caused, they scheduled me out another couple weeks.

Yet again, morning of the appointment (took off work again!) they called claiming a death in the family and canceled.  Without further regard to my inconvenience, they scheduled another couple weeks out.

SHOCKINGLY, three days before the appointment they canceled claiming they were ending their relationship with the warranty company.  I called the warranty company, they denied this.

Needless to say, this is not a company that conducts itself with any sense of professionalism.  I'm glad they did not end up doing any work in my house; clearly they cannot be trusted.

Don't use Roto Rooter's Services...they charge $340 just to come to your home to assess the work....YIKES!

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

I  am very pleased with the service I received.  The plumber who came to my home, Jeff was extremely knowledgeable as well as friendly.  His workmanship was superb.  He fixed the immediate concern and made some great recommdations to prevent trouble in the future.  I will definitely use them again.

Paid Anthony over $600.00 in advance in November to plow my elderly mother's driveway and he did not show. His voicemail is always full and you will need to call several times to ask him to plow. Anthony did show 4 times last year but it was 6 to 8 hrs after calling him. This company will take your money and then only show when you call several times. I will not use this company again.