Best Toilet Repair in Buffalo NY

Very responsive and knowledgeable. They explained what they would do and provided a reasonable price. Told me about some additional work that I might consider and gave this information even though they do not provide the service. Obviously not trying to upsell for the company but for the good of the customer

I had a terrible experience today with their dispatcher.  I needed emergency service for water backing into my basement.  She offered me an appt Monday (3 days away) and when I called back asking about their 24/7 service she pushed me off. Frank himself got word of my review and called me directly himself.  I already had someone here.  He apologized profusely, offered to come out and double check himself to make sure the lines were cleared, or whatever work needed to be done he would come out and handle himself.  He ended up paying for my service for the plumber that was here and kept in contact with me throughout the evening.  I really am at a loss for words.  He went father than above and beyond.  It's such breath of fresh air that someone would go out of their way to show how truly they care for their customers and their business.  I will continue to call them for my office and my home.  How can I now possibly go anywhere else?  It's a beautiful thing to say this company has redeemed its faith in me.

I requested an estimate to demolish our old garage and build a new one. Hub came to our house and did a thorough evaluation. He even came back (the next day) with his concrete guy to look at the existing and crumbling concrete floor. Finally, he provided an written estimate for the total project cost. We haven't decided yet to do this project but I was impressed with Hub Chan. Professional and responsive.

Mike has good communication, is very personable and easy to work with.  He came out of his way on a Sunday to inspect the necessary work and gave me a free estimate and very reasonable quote.  He returned to do work as promised  and repaired a fitting between my downspout and bubbler. I am pleased with his work and the whole transaction.

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

Dino was awesome and fixed our clogged trap in about 20 minutes. Very professional and offers a discount for paying in cash
He really saved the day as other companies were telling us it would be atleast 2 to 3 days before they could come. Will definitely call them again if further work is needed!

We had them install some new fixtures in our tub and shower. They were on time and efficient and we are quite satisfied with their work. My wife and I are very happy with the job they did. They also cleaned up after themselves. I definitely recommend them for plumbing work.

We have hired Jon to help us with plumbing needs over the past few years. He dislodged children's bath toys from our jacuzzi intake, replaced faucets, fixed a fridge water line, and yesterday installed a new toilet. He has always been helpful, responsive, and quick to get us in his schedule.

Our basement flooded and it was very bad. We requested service for two different issues. One being the water heater and the other being the stoppage issue. They wanted to replace out water heater and the price was outrageous! We found another plumber to replace this for $1,000 less than the prices quoted! After we did not go with them for the water heater replacement, they cancelled the second service for the stoppage, even though we now paid two times for two different service calls! They rescheduled for a week away. The morning of service, they called AGAIN to cancel stating we would have to wait an additional week! In the mean time, our basement is flooding with every rain!! I DO NOT recommend this company!

I have owned our home in West Seneca for 8 years now and each time we have plumbing issues we call on Cellino as we know the excellent work they do in addition to their great word of mouth reputation.
In July, 2013 our year old Kenmore water heater broke beyond repair after having the same  model in the house for 17 years. As we didn't care to put another Kenmore back in to avoid this issue, we decided to purchase a new Tankless Water Heater.
Cellino immediately came to mind and we had Darren, our technician out the next day with the unit. We were told before he arrived that this would be a rather labor intensive job as they had to drill into the brick basement wall to mount it properly as well as running an exhaust vent at the same location.
Darren arrived at the exact time we were told in a very good positive mood that immediately put us at ease. I am a dedicated DIYer and am usually very apprehensive about having ANY outside company doing work to our cherished home. Darren explained the installation process and kept me aware of what he was doing at every move. The installation took about 6 - 7 hours and ended up looking like a very professional job. He cleaned up after himself and explained everything I needed to know about the new system.
A few days later a leak developed under the heater that is installed on the wall. It only occurred when we used the hot water so figured there must be something that was not attached properly. That day I called and explained my problem and they scheduled Darren to come out the next day to repair the leak.
Again he arrived on time with a silicone to properly seal the leaks...or so we thought. A few days later the leak showed up again in the same place. Again I called and this time Tony (?) the owner of Cellino arrived to replace the filter at the bottom of the unit that drains condensation out and into the floor drain. He, like Darren was extremely professional even taking their shoes off at the front door.
I kept watch on the old leak and unfortunately it once again started to leak when the hot water was used.
I again called Cellino and told them the issue was still present and water was leaking more now. The next day they sent out a person they referred to as their Master Plumber. He thoroughly inspected the unit then checked the water pressure that led into the house.
Come to find out, the water pressure was over 120 psi when it should have been in the 50- 70 range! He told me that we needed to have a pressure relief tank installed and went back to the office to speak with the owner, Within two hours I received a call from the owner telling me that they were going to accept all responsibility for the repairs and the tank that should have been installed during the installation of the Tankless Water Heater itself. He said because of all the visits and them failing to diagnose the problem they would send Darren back out to install the part that would finally stop this leak that was now driving me crazy! I did not have to raise my voice or get mad as he was very good at defusing the frustration I was feeling.
He then made an appointment for Darren the following day for him to install the pressure tank and just like all other times Darren arrived with the part and apologized profusely for having to call and take time out of my day waiting for them to arrive.
He and the rest of the staff that came to my house remained calm and extremely professional throughout the entire process. They were very thorough in explaining the system and how it works and because of the numerous visits, they ended up not charging for the part they had to install. Before he left Darren gave me a copy of the invoice for this part and the labor involved. I was shocked that the price of this final repair and part was nearly $900. and they assumed all of that cost themselves for the inconvenience! Never before have I had a company go to the lengths Cellino did to correct this issue and to assume to cost was a very pleasant surprise. It showed me that out of all plumbing companies...make that out of all repair companies in Buffalo, Cellino will do whatever it takes to make things right.
We all make mistakes and have issues with things at times, but when a company goes to this extreme to make everything right you know they are a great company! I have nothing but positive things to say about Cellino and want to extend my sincere Thanks for all of their time, energy and work to correct the issues we faced with our new Tankless Water Heater.
I highly recommend Cellino Plumbing company for their outstanding work, their professional demeanor and cleanliness and most importantly their dedication to making sure the work they performed was what needed to be done. Although we had issues with the Tankless Unit, they went the full length to make sure we were happy with the end product. In addition, their picking up the tab for the pressure tank was a very nice and honest thing for them to do.

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

I hired Zenner & Ritter to install a new hot water tank for me shortly after buying my house last year. They came exactly at the time they said they would and completed all the work promptly. The tech walked my through all the work he did and made sure I understood how to work the tank.

I was so pleased with their work that I hired them again to install new AC in my house. Again, they did a great job and were comparable in price with the discount AC guys. The unit wasn't working correctly after a few weeks. Z&R sent someone out and they were able to diagnose and fix the problem (a defective part on the unit) in 24 hours.

Recently, my sump pump died and I called Z&R first. They replaced my sump pump and performed some extra work on the outside of my home to help with water getting into the well at no additional charge.

I have been really happy with Zenner & Ritter and I make sure I recommend them every chance I get.

Buyer beware!  Anthony used the pandemic as an excuse to not perform pre-paid landscaping services and lied about fines he could face if he did.  Anthony refused to mow my lawn--which I paid for in advance--and claimed that if he did he could face a $25,000 fine.  Lawn maintenance was considered an essential service during the shutdown for pest control purposes, as evidenced by the fact that everyone else in my neighborhood was having their lawns mowed by professional landscapers.  I requested my money back and hired a more reliable landscaper.  Anthony agreed to pay me back in 3-4 weeks, and it's now been over 2 months and I haven't seen a dime.  I filed a claim with the Better Business Bureau, and he hasn't responded.  The next step is small claims court once it opens.  

On another note, I hired Anthony for snow plow removal and was disappointed.  The work was sloppy, unreliable, and he destroyed my lawn along the apron of the driveway.  I would not hire this company.

I WOULD NOT CALL THIS COMPANY. THEY WILL DO MORE HARM THAN GOOD.VERY BAD BUSINESS DEALING. This company was called out to my house to unclog a kitchen sink. We have a insurance through another company for indoor plumbing issues and this is the company they dispatched. Was charged $50.00. They ended up coming back 2 days later for the same problem. A week later we called another company because we had the same issue. We were told by this company that Ritter & Sentry's plumber was lazy and snaked it wrong. While snaking my drain they damaged the trap in my kitchen sink. I called that day and spoke to the owner and told him about the damage to my sink and what the other plumbing company told us about his plumber. He told me to call him back later in the day to discuss this issue and he does not hire lazy plumbers. I called him back 3 hrs. later and still have not heard back from him. Our insurance company has even called them and they have not called them back or has made any attempt to come fix the trap.