Best Toilet Repair in Buffalo NY

Gideon was amazing! He responded quickly and was prompt on his arrival. He was very professional, efficient and reasonable. He was very knowledgable and it didn't take him long at all to resolve the problem. I would highly recommend him!

How often do you get the owner of the company answering the phone for your plumbing emergencies?  I called and Frank himself answered and gave me directions on what to do to prevent further damage to my home until he got here.  I highly recommend this company to anyone who needs help for their plumbing or basement issues.  Service is outstanding!  Thank you Franks!!

I requested an estimate to demolish our old garage and build a new one. Hub came to our house and did a thorough evaluation. He even came back (the next day) with his concrete guy to look at the existing and crumbling concrete floor. Finally, he provided an written estimate for the total project cost. We haven't decided yet to do this project but I was impressed with Hub Chan. Professional and responsive.

Mike has good communication, is very personable and easy to work with.  He came out of his way on a Sunday to inspect the necessary work and gave me a free estimate and very reasonable quote.  He returned to do work as promised  and repaired a fitting between my downspout and bubbler. I am pleased with his work and the whole transaction.

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

Dino was awesome and fixed our clogged trap in about 20 minutes. Very professional and offers a discount for paying in cash
He really saved the day as other companies were telling us it would be atleast 2 to 3 days before they could come. Will definitely call them again if further work is needed!

Their names says it all. Quality service, very fair prices, prompt arrival when scheduling an appointment.

We had to call early one morning after experiencing some septic tank issues. Russ and his son came to clear the septic tank line. It was a quick job, and I paid a fair price. I would recommend them to anyone looking for good service.

We have hired Jon to help us with plumbing needs over the past few years. He dislodged children's bath toys from our jacuzzi intake, replaced faucets, fixed a fridge water line, and yesterday installed a new toilet. He has always been helpful, responsive, and quick to get us in his schedule.

Very reliable and was also so helpful in explaining the issues we had. He was personable and so easy to work with.

I had service with cellino today, and I am happy and very satisfied with the service, Paul is very professional! I think I will recommend to everyone I know! Good job Paul!

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

I called Zenner & Ritter about correcting some prior installation issues with a boiler unit from another contractor. They came out and told me I need replace the 2 year old boiler even though it's working fine and has no problems. When I asked why they said because it might eventually go out on you. NEWS FLASH! All equipment has a limited lifetime. All equipment will eventually die. That's not a good reason to spend 4x on a project now!

They ballparked the work at over $8,000+. I found another reputable company to correct the issues for 1/4th of that price. What a waste of a $100 estimate fee. Do yourself a favor and save some money by going elsewhere.

Anthony, due to the fact that you refuse to respond via text message or phone call I will be communicating with you here since this seems to be the only place you actually respond. Attached is a photograph of the documents pertaining to the legal action we have taken against you in state court from the New York State Attorney General. We have also contacted the Better Business Bureau and will be filing a local lawsuit with the Amherst Town Court. Also, due to the fact my wife's doctor has informed us that our baby is showing signs of stress related developmental issues you are no longer going to have any contact with her whatsoever. And hear me loud and clear on this... if you attempt to contact her in any way we will be filing charges with the Amherst Police Department with charges of harassment. You have caused her that much stress that I will no longer allow you to have anything to do with her. I have hired someone else to finish the job. We will see you court.

Save your time and bypass this colossal waste of time.  Highly incompetent and extremely unprofessional.  They will give you a 5 hour window for when they will arrive then not show up or call.  These people are not plumbers-more like unreliable handymen that charge plumber prices.