Best Toilet Repair in Buffalo NY

I posted to replace the bathtub faucet and they contacted to me by text message. His name is Gideon and we made appointment on Monday June 6 9-10 am.
We confirmed on Friday and I have to arrange someone to wait for them because the apartment is vacant.
No one showed up until 10am and I texted at 9:30 to ask if they are coming. No replied.
I called that number and no one picked up.
I was mad and texted at 10 am I am going to post this in Yelp.
Then I got the message Gideon is not working with them anymore from the same phone number. That's insulting the customer and very unprofessional.

This morning, I noticed sewage in the sinks in our basement.  I really wanted to get it taken care of today, but I worried it would be an issue to find someone since it's Sunday. I tried Roto Rooter, and the soonest I could get service was Mon. After looking at reviews on yelp, I tried this company. I have to say, if this is the level of service they always provide, they'll always be my go-to! I called at 9:30ish, and they were able to have their on-call plumber come by 11:30. He was right on time, and could not have been any nicer! He made sure of what the issue was (the pipes had to be snaked), and even shoveled the lawn to find the pipe to do the work. After giving me an estimate, he completed the work very quickly. The cost was extremely reasonable too, so that was even better. I had to go in the basement later in the day, and I checked the sinks just in case, and it looks like not only is the issue fixed, but the sink was wiped out clean, which felt above and beyond what I would expect. Overall, I was very impressed and happy with how it all went!! Shoutout to the plumber who came, Mike, who was so helpful and nice!

I requested an estimate to demolish our old garage and build a new one. Hub came to our house and did a thorough evaluation. He even came back (the next day) with his concrete guy to look at the existing and crumbling concrete floor. Finally, he provided an written estimate for the total project cost. We haven't decided yet to do this project but I was impressed with Hub Chan. Professional and responsive.

Mike has good communication, is very personable and easy to work with.  He came out of his way on a Sunday to inspect the necessary work and gave me a free estimate and very reasonable quote.  He returned to do work as promised  and repaired a fitting between my downspout and bubbler. I am pleased with his work and the whole transaction.

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

I was in a real jam with frozen pipes at my old house that I rent out.  I spoke with Gino Zirpoli on Saturday and he was at the house the next day ( a Sunday night).  He was responsive and showed up on time.

He knew exactly what to do to solve the situation, as well as ideas to permanently solve the problem (including inexpensive fixes that he would not benefit from).  

Gino seems very trustworthy and I would not hesitate to recommend him to family or friends.  He was fair and reasonably priced.  It's hard to find a good, reliable contractor, so was relieved to work with Gino.

Quality plumbing always exceeds our expectations whenever we need to call on them. Be it an emergency or planned work, they are always courteous, knowledgeable, efficient and leave things clean and complete, and their prices are always more than fair. they are our go to plumbers and we highly recommend them.

Great job on time very courteous. The price was reasonable and job was completed in a short time

AVOID THEM AT ALL COSTS! I unfortunately have an insurance program that forced me to go through them. They are impossible to get ahold of. When you call you will get their secretary who just takes messages and lies about Joel being there. I was expecting them to come in the morning so I was just going to go into work later in the day. Of course they never showed up that day and came the NEXT day! I called them over and over again. Then they told me one of their trucks was in an accident and would not be coming out until later on that following day. Complete liars. Awful service. Called the Buffalo water authority on them and they told me that the company is known for these situations. I went without water for 8 days before they were finally able to get it hooked back up...8 days! Joel showed up to my house clearly upset that I had called the water department and came to my door to go on and on about how I am not his only customer. In my line of business, my main goal is to make each client feel like they are my only client. The company clearly needs some core training in the management field. I would suggest the staff be sent to some sort of Dale Carnegie course to teach them proper ways of communicating to customers. It is now about 2 months later and the big pile of dirt is still in the yard. I called them 2 weeks ago and they told me they would be coming that week to pick it up. Never showed up of course. Called them again this week with no answer. This time I called the insurance company and complained and sure enough they called me back then! I am all about taking care of people and my clients and received no help from these guys. I am not sure how they stay in business, but I am serious when I say-avoid them at all costs.

I bought a duplex with a few drain pipe issues. They were able to send John C out to do an estimate, which ended up coming in about 800 cheaper. he was a total professional and when some unexpected curveballs were thrown into the mix, Tony Cellino himself gave me a call to talk things over; and smooth over the situation. I would definitely use these guys again.

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

The tech Richard Moss was outstanding. Very efficient and knowledgeable with great customer service skills. Thank you so much for your work in getting my complicated job done quickly.

Buyer beware!  Anthony used the pandemic as an excuse to not perform pre-paid landscaping services and lied about fines he could face if he did.  Anthony refused to mow my lawn--which I paid for in advance--and claimed that if he did he could face a $25,000 fine.  Lawn maintenance was considered an essential service during the shutdown for pest control purposes, as evidenced by the fact that everyone else in my neighborhood was having their lawns mowed by professional landscapers.  I requested my money back and hired a more reliable landscaper.  Anthony agreed to pay me back in 3-4 weeks, and it's now been over 2 months and I haven't seen a dime.  I filed a claim with the Better Business Bureau, and he hasn't responded.  The next step is small claims court once it opens.  

On another note, I hired Anthony for snow plow removal and was disappointed.  The work was sloppy, unreliable, and he destroyed my lawn along the apron of the driveway.  I would not hire this company.

I WOULD NOT CALL THIS COMPANY. THEY WILL DO MORE HARM THAN GOOD.VERY BAD BUSINESS DEALING. This company was called out to my house to unclog a kitchen sink. We have a insurance through another company for indoor plumbing issues and this is the company they dispatched. Was charged $50.00. They ended up coming back 2 days later for the same problem. A week later we called another company because we had the same issue. We were told by this company that Ritter & Sentry's plumber was lazy and snaked it wrong. While snaking my drain they damaged the trap in my kitchen sink. I called that day and spoke to the owner and told him about the damage to my sink and what the other plumbing company told us about his plumber. He told me to call him back later in the day to discuss this issue and he does not hire lazy plumbers. I called him back 3 hrs. later and still have not heard back from him. Our insurance company has even called them and they have not called them back or has made any attempt to come fix the trap.