Best System Maintenance in Buffalo NY

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

Called the number on the Yelp listing and the owner picked up.

I talked with the owner on the phone to troubleshoot and get advice about a plumbing/sewer line issue.

Despite having no previous contact, he spent some time and gave me some great advice. I wouldn't hesitate doing business with this company, a little customer service goes a long way.

Absolutely terrible, untrustworthy company.  The fact that they use two different business names should be a cue that maybe they are hiding the negativity that surrounds their business.

I was set up with them through my warranty company.  They canceled my first appointment 30 minutes before they were scheduled to arrive (I had taken off work) claiming a plumbing emergency.  Rather than reschedule asap due to the inconvenience they caused, they scheduled me out another couple weeks.

Yet again, morning of the appointment (took off work again!) they called claiming a death in the family and canceled.  Without further regard to my inconvenience, they scheduled another couple weeks out.

SHOCKINGLY, three days before the appointment they canceled claiming they were ending their relationship with the warranty company.  I called the warranty company, they denied this.

Needless to say, this is not a company that conducts itself with any sense of professionalism.  I'm glad they did not end up doing any work in my house; clearly they cannot be trusted.

I have to start by saying Tony Cellino is an honorable man. I wish I could say the same for the so called plumber he sent to do the work my wife and I contracted him to do. John C is an nice guy but we didn't hire him because we needed a new friend, we hired him to be a plumber to do a relatively simple bathroom remodel. He was not up to the task. In fact, he took our plumbing situation and made things worse. First, he back pitched the waste line he was paid to tie into. Second he hacked a hole in the wall of the second floor apartment, cutting through and eliminating the structural integrity of a 2 X 4 and cobbling together a repair to reconnect a breather pipe. Then in changing out a radiator he got in over his head and spent a whole day running around buying parts and installing breather valves which were not necessary. Finally, in installing the rough plumbing for a wall mounted sink, he forgot to take into consideration center lines and length of distance between supply/waste lines and faucet/drain hookups. By the time we became aware of this issue, drywall was installed and it was simply too costly to go back and correct his mistakes.

After complaining loudly to Mr. Cellino, he sent out a qualified plumber who corrected all of John C's work in a neat, timely, and competent manner. So we're kind of stuck between a rock and a hard place when it comes to writing this review.

The plumber who is assigned to do your work is by luck of the draw. If John C shows up at your house to do anything other than minor work, I would send him packing. But Cellino Plumbing does have extremely competent employees and as I stated at the beginning of this review Tony Cellino is an honorable man. Even with the hours of extra work involved in rectifying all of John C's terrible work, the price never changed and all issues were resolved.

Bruce & Mary Beyer

I am a female, divorcee/single parent. Had some leaking from upper bathroom to lower bathroom. Called this company for an estimate and sad to say, the gentleman who came out definitely tried to take advantage of me. Apparently my toilet was leaking, had cracks. The plumber (Mitch) actually quoted me $970 to basically install a new toilet. Home Depot charges $200 for the install with the price of toilets ranging from as low as $99. He even tried to pressure me into purchasing a new sick- an entire vessel due to a dripping faucet. Total con artist!! DO NOT TRUST THIS COMPANY.

They are awful.  Our furnace and A/C unit was installed by them awhile ago (by previous homeowner).  The furnace stopped working earlier this year (April) and we called to have it looked at.  They came out and although we had let them know that we receive HEAP, the guy wound up charging us nearly $100 just to look at it and tell us what we already knew.  In fact, the guy placed paper clips into the heat sensors and actually left them in and never even put the screws back in.  He then told us we needed a new furnace for another $2500 or so.  After talking with Reps from HEAP, we were informed that we should NOT have been charged for the service call as HEAP recipients get this covered through the HEAP program.  They told us to call Zenner & Ritter and let them know they needed to refund our money.  We talked with numerous people at Zenner & Ritter about this and they said they would NOT give us our money back (And they never did!).  Also, the guy who did show up on the service call was very condescending and a total know-it-all or so he thought.  Very unprofessional and nasty to say the least.  I did let Zenner & Ritter know that I was going to post about our horrible experience online to help others avoid making a huge mistake and they're response was....go ahead....we don't care!!!  So, our advice....DO NOT USE ZENNER & RITTER....They are crooks.  They only care about taking your hard-earned money.  Your satisfaction is NOT guaranteed with them.  This company is garbage......Don't get sucked in.....you'll regret it!!!

Wow what a liar you are! should have read the Better Business bureau reviews before calling!