Best Shower Repair in Buffalo NY

Mike has good communication, is very personable and easy to work with.  He came out of his way on a Sunday to inspect the necessary work and gave me a free estimate and very reasonable quote.  He returned to do work as promised  and repaired a fitting between my downspout and bubbler. I am pleased with his work and the whole transaction.

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

I was in a real jam with frozen pipes at my old house that I rent out.  I spoke with Gino Zirpoli on Saturday and he was at the house the next day ( a Sunday night).  He was responsive and showed up on time.

He knew exactly what to do to solve the situation, as well as ideas to permanently solve the problem (including inexpensive fixes that he would not benefit from).  

Gino seems very trustworthy and I would not hesitate to recommend him to family or friends.  He was fair and reasonably priced.  It's hard to find a good, reliable contractor, so was relieved to work with Gino.

We have hired Jon to help us with plumbing needs over the past few years. He dislodged children's bath toys from our jacuzzi intake, replaced faucets, fixed a fridge water line, and yesterday installed a new toilet. He has always been helpful, responsive, and quick to get us in his schedule.

I called Jon the plumber yesterday to help me with a broken pipe in my basement. He assured me that someone will be in at my house at 9am. This morning Matthew arrived and assessed the situation and gave me a fair estimate prior to getting the work done. Matthew was very professional and knew exactly what he was doing. The work was completed in less than one hour and even cleaned up after himself. I was very pleased with his work. I will not call anyone else. Great work. Thank you Matthew and Jon. We appreciate you.

We called at 7pm and got a call back an hour later. Our sink and dishwasher were all backed up. Oscar came and fixed everything and even took a look at some of our other pipes. He was clearly very good at his job and the price was reasonable.

Our basement flooded and it was very bad. We requested service for two different issues. One being the water heater and the other being the stoppage issue. They wanted to replace out water heater and the price was outrageous! We found another plumber to replace this for $1,000 less than the prices quoted! After we did not go with them for the water heater replacement, they cancelled the second service for the stoppage, even though we now paid two times for two different service calls! They rescheduled for a week away. The morning of service, they called AGAIN to cancel stating we would have to wait an additional week! In the mean time, our basement is flooding with every rain!! I DO NOT recommend this company!

Originally Cellino Plumbing couldn't get a snake down the one clean out from my stack from my basement but told me I need my whole sewer main replaced based on the front clean out camera inspection. I started to do some research to get pricing on pipe bursting based on their estimate. We needed a trenchless option. I found a really helpful community blog where residents from my town recommend companies for any kind of work to meet or exceed the town code and code that is going to be updated. Based on that, I called two of the recommended companies that don't have a ton of overhead. They basically do everything that Cellino Plumbing does by word of mouth. They had no issues getting their cameras down either clean out. Super long story shortened. Based on the info I received. Cellino Plumbing isn't even licensed to do work in some of the surrounding suburbs of Buffalo including my town. This is very easy to check by calling the town where you live. Your town probably can't recommend a plumber to you but can tell you which plumbing companies are licensed to work in your area.
Per my prior review, Cellino Plumbing initially flooded my basement but did come back to clean under my hot water tank where the sewer water mostly went. They also failed a second time to put a camera in my basement clean out. I edited my second review to 2 stars because Cellino quoted me a pipe bursting sewer main replacement job. They even gave me money off (an amount which I thought was a huge discount at the time) because of the basement flood they caused. Cellino Plumbing's quote was thousands of dollars MORE than the company we actually used! MANY thousands of dollars more. We also had one other plumber give us similar quotes to the company we actually used that. I wish I could post the two quotes on here.  Please do your homework on major work like this. The company we ended up using explained everything with diagrams of our sewer structure, etc... They were able to get a camera down the whole sewer main to inspect everything. They completed the job in less than one day. They even told us that our sewer main was in pretty good shape except for one section that was starting to collapse. They were just going to do a pipe patch. I opted for the pipe burst the whole main once I compared the quote Cellino Plumbing gave me. The workers started at 7:30 and were completed by 2:00 PM including town inspection. Services were back up.

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

I called Zenner and Ritter to make an appointment to fix my furnace.  I had to pay for the estimate.  However, when I asked for the actual estimate, I was referred to a website, which did not have specific information related to my furnace, just a list of services they could provide to me.  When I called again to ask for the estimate I had paid for, they said they had to refer it to another team member who would get back to me.  Finally, I did get the estimate and it was over 1K more than the estimate I received from another company.  I went with the other company.

Stay far far away! Hired him to remodel our bathroom. He has no idea what he is doing. We took out our tub and turned it into a stand-up shower. Now, when we take a shower our kitchen ceiling leaks. Turns out he installed our shower doors incorrectly. We also cannot open or close the glass doors without them scraping and falling off the tracks. I emailed Delta (who are amazing) they sent me all new parts and here is what they said

It appears that the glass panels are not sitting completely straight and need to be adjusted using the roller brackets.  What i'll be doing is shipping a new set that the installer will need to use.

Also, the inner panel appears to be lower than it should be.  It looks as if the glass is dragging on the bottom track or extremely close to doing so.

I'm going to send a new full track as well. The installer will need to use both new wall jambs, top and bottom tracks along with the new rollers.

After it all gets reinstalled, things should operate properly. Advise him not to trim the side pieces down but only the top and bottom should be trimmed for length. I also decided to go ahead and send new glass because it could be damaged since it was so close to scraping the bottom track.

He also took a chunk out of my brand new shower base, walked all over my carpet with boots on, caused dust ALL OVER(they didn't cover anything up), scraped my new floor while installing the vanity, and made my hallway their personal workshop for almost two weeks. It took them several tries of putting up my tile and taking it down because they couldn't figure out how to do

Save yourself the money and aggravation and get someone who knows what they are doing. This guy does not!!!