Best Drain Repair in Buffalo NY

don't use this company! sunset plumbing & fire protection. this company takes you money and forget about you. Paid them August 2nd 2016 it's now May 6th 2017 still waiting for them to get my plumber job inspected by Dept of Buildings NYC.

I was impressed with this service for several reasons:
1) Easy to get in touch with - responds immediately!
2) Knowledgeable - tells you what you need, and what you don't need.
3) Great worker - and great attitude about his work!
4) Timely - tells you approximate time frame and calls about 10 minutes before he arrives.
Synopsis of my problem - I had a leak that needed a quick repair and one piece of piping. Although, I do eventually need a new basin, new faucet and removal of old basin ($$$$), Larry told me what I needed to solve the problem today, which was what I could afford. Unlike other plumbers who dont offer other options, Larry was honest enough to solve it inexpensively. Refreshing!

Prompt, pleasant and thorough, WorryFree took care of my immediate problem with a free diagnostic. My issues are deeper underground and longer term  My first experience with WFS merits a five star rating!

Ryan and his father are amazing! We just bought an old house and had to immediately fix the multiple cracks in the basement. He was recommended to us, and we couldn't be happier. I contacted him and within 48 hours he was able to come over, give us a quote and fix the repair. He is a refreshing individual who is not only good at but passionate about his work and doing a good job.  His prices are extremely reasonable, and his work is impeccable.

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

Roofing team is fabulous!  Not so for plumbing and heating.  Had problems with every job they did - they are very slow, if they respond at all to calls for return visit to fix problems in plumbing.  We finally had to hire another firm to complete the project and repair their work.

Very responsive and knowledgeable. They explained what they would do and provided a reasonable price. Told me about some additional work that I might consider and gave this information even though they do not provide the service. Obviously not trying to upsell for the company but for the good of the customer

Can't say enough good things about Frank's Mr. Plumber.  We had an issue with water coming into our basement and it was driving us to distraction.  Frank's kept working on it until they found and fixed the problem.  They were extremely professional, prompt, and reasonable.   Would definitely recommend you call them!

VERY disappointed with Aslan. My elderly mother has called multiple times for service and has been either ignored or put off.  The tech actually told her that he's not very good at returning calls.  How do you stay in business with such awful customer service?!

What a ripoff . $900  to install a Kitchen and bathroom faucet and we had the faucets. Should be ashamed to take advantage of elderly people.

I  am very pleased with the service I received.  The plumber who came to my home, Jeff was extremely knowledgeable as well as friendly.  His workmanship was superb.  He fixed the immediate concern and made some great recommdations to prevent trouble in the future.  I will definitely use them again.

Don't use Roto Rooter's Services...they charge $340 just to come to your home to assess the work....YIKES!

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

The absolute worst. Took 5 visits to try and fix a shower handle. After 5 visits I fired him and hired a competent contractor to fix his mistakes. He says he's going to be there and then no show, or call (twice). Brought his 7 year old son to the job for my wife to babysit while he worked. Black grime all over my drywall and shower enclosure. Solder drippings all over the carpet in the closet. He borrowed my flashlight and broke my drill bits and never replaced them.  I wouldn't even hire this guy to change the washer on my garden hose. Proceed very cautiously with this company and hire at your own risk. No professionalism at all.