Best Drain Cleaning in Buffalo NY

I was impressed with this service for several reasons:
1) Easy to get in touch with - responds immediately!
2) Knowledgeable - tells you what you need, and what you don't need.
3) Great worker - and great attitude about his work!
4) Timely - tells you approximate time frame and calls about 10 minutes before he arrives.
Synopsis of my problem - I had a leak that needed a quick repair and one piece of piping. Although, I do eventually need a new basin, new faucet and removal of old basin ($$$$), Larry told me what I needed to solve the problem today, which was what I could afford. Unlike other plumbers who dont offer other options, Larry was honest enough to solve it inexpensively. Refreshing!

I was very surprised to read a negative review of this company.  Being a single mom so often company's take advantage.  I had a plumbing company I won't mention try to take me for a ride.  When I called the owner for a hotel he was professional and o. Time.  He assessed the situation and was half the price.  Him and his son were clean, professional and courteous of my time and my house.  I have recommended him to all my friends and they all say the same.  His prices are fair and reasonable.  It's nice to know there are honest contractors out there.  I would hire them again and recommend them to anyone.

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

Roofing team is fabulous!  Not so for plumbing and heating.  Had problems with every job they did - they are very slow, if they respond at all to calls for return visit to fix problems in plumbing.  We finally had to hire another firm to complete the project and repair their work.

I was pleasantly surprised by how quickly we received a call back! Our heating unit wasn't working, and of course it was on one of the coldest days. John came out to the house quicker than I could have anticipated and took care of things. He has worked on our home before, but the consistency of his work and his customer service are impressive. Highly recommended.

Gideon fixed two leaky valves and a kitchen faucet in my house. He came and gave me an estimate on the day I called, and came back to do the fix two days later. He was responsive and on-time throughout. He worked quickly and left everything clean. Overall great service.

I have been having water coming in my basement for at least 5or more years. When it would rain the water would come in the corner of the basement.  I had a plumber look at it and told me I needed to clean the crack between the floor and wall that's why the water was coming in.  I did everything and it didn't matter.  I called Frank's Mr Plumber and Frank Sr. came out and he figured out what was going on, he opened up the floor by the wall and drain tile.  He stated that the water was not getting to the drain tile.  So now I can say I didn't get any water in the basement when I ran the water outside by the back of the house and the water went in the drain tile.  I would highly recommend Frank's Mr Plumber very happy customer

I hate giving poor reviews, but we are at our wits end. Greg and his team did a fine job (or so we thought) up until the end of the project. Now we are dealing with the building department, trying to get one final test done so that our addition can be approved. It's been TWO YEARS (!!!) of calling Aslan Plumbing, reminding Greg that he needs to do one final duct test and although he's nice on the phone, he STILL HASN'T DONE IT. I have called him at least 20 times over the last two years, reminding him to take care of this. Greg continues to say he'll talk to the building department, specifically one person we've been told to deal with (Larry), but a week or a month will go by and he still hasn't done so. Greg always says he's just so busy. I'm willing to understand that up to a point, but TWO YEARS later, I am starting to wonder if his work is shoddy and it won't pass the test and that's why he's stalling. At one point, Greg told me that he had talked to Doug at the building department and that it was all taken care of. We thought, Whew. It's finally done.... until my husband called the building inspector in charge of our file (Larry), who said that no, it isn't done and he hasn't heard from Greg. Now I don't know if Greg was just lying to appease me (after two years of calling to remind him to take care of this) or if not. I've been nice and patient and given him the benefit of the doubt for two years. Either don't use Aslan Plumbing or don't pay them until the building department signs off on it.

Absolutely terrible, untrustworthy company.  The fact that they use two different business names should be a cue that maybe they are hiding the negativity that surrounds their business.

I was set up with them through my warranty company.  They canceled my first appointment 30 minutes before they were scheduled to arrive (I had taken off work) claiming a plumbing emergency.  Rather than reschedule asap due to the inconvenience they caused, they scheduled me out another couple weeks.

Yet again, morning of the appointment (took off work again!) they called claiming a death in the family and canceled.  Without further regard to my inconvenience, they scheduled another couple weeks out.

SHOCKINGLY, three days before the appointment they canceled claiming they were ending their relationship with the warranty company.  I called the warranty company, they denied this.

Needless to say, this is not a company that conducts itself with any sense of professionalism.  I'm glad they did not end up doing any work in my house; clearly they cannot be trusted.

Expensive but worth it -- we had a main line back up on a Saturday before a big Christmas party. No one we called could guarantee coming out to fix it, but Rotor-Rooter was there within the hour and took care of the problem. Friendly, reliable service.

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

I  am very pleased with the service I received.  The plumber who came to my home, Jeff was extremely knowledgeable as well as friendly.  His workmanship was superb.  He fixed the immediate concern and made some great recommdations to prevent trouble in the future.  I will definitely use them again.

Anthony, due to the fact that you refuse to respond via text message or phone call I will be communicating with you here since this seems to be the only place you actually respond. Attached is a photograph of the documents pertaining to the legal action we have taken against you in state court from the New York State Attorney General. We have also contacted the Better Business Bureau and will be filing a local lawsuit with the Amherst Town Court. Also, due to the fact my wife's doctor has informed us that our baby is showing signs of stress related developmental issues you are no longer going to have any contact with her whatsoever. And hear me loud and clear on this... if you attempt to contact her in any way we will be filing charges with the Amherst Police Department with charges of harassment. You have caused her that much stress that I will no longer allow you to have anything to do with her. I have hired someone else to finish the job. We will see you court.