Best Drain Field Installation in Boston MA

I found TFlow via Yelp. Service was excellent from start to finish. Matt returned call promptly on a Sunday (opening hours mislisted on Yelp so I'd called) re: leaking toilet and referred me to Drain service. Matt worked to find replacement toilet that would fit in limited quirky space. Had to wait a few days until new toilet could be installed but Jose and Henry were well worth the wait. They were professional, courteous, and efficient. They also cleaned everything up and were a pleasure to work with, as was Matt. Highly recommend this company and plan to use TFlow to install new bathroom sink shortly. Fairly priced, polite, and honorable staff and service. Top notch!

I was having trouble with the plumbing in my ranch house.  Both bathrooms and the kitchen sink were affected.  I called All Drain Services and they quoted me costs, and sent someone right away.  Joshua came,  was courteous,  professional and went above and beyond to keep my home clean while he worked,  keep me informed,  stay within the quoted price and clean out my drains so that everything is draining again.  He also made suggestions about how to ensure clogs don't happen again.  I will gladly have All Drain Service back for my next issue and will refer others to them. Joshua was the best and the price I paid was more than reasonable.

Great job fixing toilet.  Excellent response time and very good customer service.  Highly recommend
Kelleher in Hingham

Was helpful in identifying the problem but not so much at fixing anything. Good people to call out for small jobs (or jobs that could be small) but don't really have the capacity to handle bigger ones.

I first privately messaged the company via Facebook and no response 13 days later.
This is what I sent:
Just wanted to let you know that we had Caleb do some work related to a kitchen remodel and we paid $5000 for services, we never received an itemized bill for services and were very pressured at the end when we opted not to install a Water Pressure regulator for an additional $1500. Overall I am not upset at the work he did, but I never got to see details of what we paid for and. Felt like everything extra he did was another $1500 every time.

It was that last up sell that seemed suspicious and when I checked online $1500 for work was double the high rate for installation.   I knew your services were a premium but when we previously worked with Connor we felt he was fair and knowledgeable.

This time we felt like we were overcharged and then it felt sleepy when he was suggesting to my partner that your company would not warranty the service they did if we didn't do the upgrade.  

I am telling you this not because I somehow expect we will get a discount for what the work should be, even though I believe that would be the right thing to do, but because you should know what employees are doing that hurt your reputation.  
At this point I wouldn't feel comfortable recommending your services and that doesn't feel good.   I messaged privately because I believe that if something like this happened in my business I would want to know so I could do something about it and have a chance to retain a customer.   Good night

Never heard back, although someone did give it a thumbs down and then removed it a few minutes later.

When the owner commented on a public post on a local board, I posted that I didn't recommend them and in my research I found they pay their young plumbers commissions which means they are incentivized to upsell and overcharge. And by the way I was able to get the water pressure valve installed for less than half and that plumber pointed out that when Blue Bear Installed the water filtration system, they should have tested the water and shown me the results. [Edit: I thought I had seen a job posting mentioning commissions, but I misread something and wanted to correct that.]

Don't recommend them at all and it is obvious the Owner isn't concerned about his customers, just getting more money.

And the $5000 was for water disconnect/reconnect, attaching a garbage disposal, adding a whole house filtration unit (a $54 Watt Whole house filter) and adding some silicone sealant to the edges of two sinks in the bathroom.

[Update: Spoke to the Chris Murphy, Owner, which the number below is not his direct line by the way.  He said he will email me an itemized invoice since I never received one.  He said the work done was valid, although he quoted me that in the invoice the cost to install the garbage disposal was below $500 not the $1500 we were told by Caleb, but this discrepancy didn't seem to faze him.  In the end he agreed to credit back $99 which he said was the fee they charge to come out.  I explained while I disagreed that was enough to bring back my trust as a customer, I respected that he was at least willing to credit back some amount.
I wish them best and do hope that they are able to work on being transparent and not pressuring people, but right now I still stand behind my review as I am not left feeling confident they would charge the same to every customer.]

[Update 1 day after call, I still have not received an emailed invoice as promised.]

I had scheduled an appointment to have our furnace serviced on a Saturday morning - it was a time sensitive issue and the only time we could be home to schedule the service. I was told when I booked the appointment that I would receive a phone call 10-15 minutes before the technician arrived. We received no call and no one came during the 4 hour window we were given. When I called to ask when we should expect someone to arrive, I was told that the technician already came but no one answered the door. Since we live in a condo, the front door opens to common space and we cannot hear when someone knocks. They did not call because the technician was not given our phone number (which had been provided when the appointment was made).

When I called the dispatch, they said they were unable to come back same-day. Since this was time sensitive and it was their error (not providing a phone # to the technician to call as I was told), I was pretty adamant about this being remedied same-day and asked to talk with a manager. The customer service representative said she would have someone call me, and hung up on me. I called back and she again hung up on me (as in - picked up the phone and put it back down). I called back thinking that was odd, and the woman said stop calling and hung up.

We received no call back from a manager, no service for our furnace, atrocious customer service, and our house remains cold.