Best A/C Installation in Virginia Beach VA

Fast and efficient service!  Very reasonable price! Had problems with a office toilet leaking. Only bathroom in office. Came with in the hour and repaired immediately!

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

Neil performed a toilet installation and installed some spacers between the back of the tank and the wall upon my request.  My appointment was on short notice since the old toilet was leaking, so he had to return a few days later for the spacers.  Mr. Neil was punctual and communicative about his ETA for both appointments, removed the old toilet (and schlepped the new one up a flight of stairs), and cleaned up the work area. I do plan to hire him again for future projects.  His rates were very reasonable and this is a great way to support a local, BIPOC-owned business.  I will follow up with photos of future projects as appropriate.

Woke up this morning with water in my bathtub and toilet that wouldnt flush after roommate used shower upstairs. I could not stay home in the morning or daytime to get it fixed due to work. Got home at 4:30, called 2 other companies. One's machine was broke, another's pricing structure gave me a headache. Then I called rotorooter. I got a courtesy call around 8:00 saying they were sorry no one had come out yet but the gentleman coming out was finishing up a job and would be at my house shortly and that they would call when he was en route. Which they did again at 8:30. He arrived around  9pm, which is fine by me since I didnt call till 4:30.  Mr. Robert was very professional and friendly. He explained my options.  He began digging and to my surprise quickly dug a 4 foot deep hole to the main line in front yard, cracked open the ancient terra cotta line and fixed the stoppage (FYI disposable wipes are not very disposable.)  My other option was to take the toilet out and go in that way. I asked Mr.Robert which way would have been easier, he said the way he did it. I am not sure about that with all the digging he did but am grateful for all his hard work. I have never seen a hole dug so quick in my life, much less through azalea bush roots everywhere. The price was not as shocking as I expected, which helps more than anyone could imagine. Thanks RotoRooter

Poor communication. Do NOT use them if you have a rental/second house. They do not call to inform you what is going on. I had a leak at my 2nd house in Norfolk and I was very specific that they need to talk to me not the kids in the house. One way communication is all I got and a bill 2 months after the fact. The house was built in 1959 and my son said they obviously did not want to work on the plumbing. So after 4 days of no response  I called Dons Plumbing and he was GREAT he went to the house the next day, called me to tell me what the problem was and fixed it within a few days.

I called this service for some plumbing issue and I received service within 30 minutes.  My three bathrooms were repaired in no time.
The repair person Justin was helpful, knowledgeable and gave great advice.  I will definitely use this service again.

I have had a service contract with American mechanical for several years.  I was happy with their service until yesterday.  I have a home in Virginia Beach where I live part time.  I needed to schedule my seasonal maintenance while I was here and before the weather got hot.

I called and was able to get a window of time for the next day, Wednesday 8-12. When I was making the appointment I asked if the technician could install a Nest thermostat.  The scheduler initially told me they needed approval from my condo management firm, I told her we were the owners and did NOT need prior approval. While I was on hold as she investigated that issue I heard all the recordings about the services they can provide.  After a lengthy wait on hold the manager, John, came on the phone to inquire about the thermostat.  He asked me if I already had it and I told him I did not but would have it when the tech arrived.

He proceeded to tell me the Nest was not a good item and that they install a lot of them only to come back and replace one year later.  I asked for his recommendation and he mentioned a Trane.  I asked him how much that would be and he said he did not know off the top of his head, but about $400 and it would be much better than the Nest. I told him that since he was the expert I would need to trust him to recommend the ideal item for my purposes.  He said absolutely I could trust him.  I also asked him about getting my dryer vent cleaned out while he was here along with the thermostat and maintenance.  He said sure for an additional $150. I asked for a discount and he dropped it to $100. I was then transferred back to the scheduler.  When she started to schedule, I asked again just how much the thermostat would be, she asked someone, and told me it would be the quoted price of $400. I was under the impression, he did not know how much they were cause there are so many and needed to find out.

The next day I waited until 11:30 to receive a call from the technician that he was about 30 min away, but was headed my way.  He arrived about 12:30 ( my window was 8-12). He brought in all of his machines to clean the dryer and began to clean the vent.  I had purchased the tin dryer hose to replace the worn plastic type which he did do.  It was about 3:00 by now and he started to install the thermostat.  He put in a Honeywell T-6 Pro.  He left me to set it up once it was installed. ( no directions were included). He went on to do the maintenance.  Once he finished with the maintenance , he looked at the water heater.  Afterwards he wanted me to pay and sign the paperwork.  I asked him if he would replace the filters for me and was upset he had to go back down and get his ladder.  When he gave me my total, he said it was $689!  I freaked, they were charging me for ANOTHER service contract before my old one was used!  After more phone calls it was resolved and I was billed $500.  When he left now 4:30, it was 75 degrees in my house.  I set the thermostat at 70 and waited 18 hours for it to cool and it was STILL 75 degrees in my house while the unit worked the whole time.

I called back to schedule another service call to which I was told I had to wait until one was available.  There was another tech who could come, but he couldn't come until he was finished where he was.  I I was transferred once again to John and I asked him about the thermostat.  I told him that I saw the exact same unit on Amazon for $79.95.  He said uh huh!  I asked him if they charge $320 for installation and he saidYES!  I repeated the question and he once again said yes and kinda laughed!  I could not believe how I was treated!  I said ok, lesson learned. I waited until after noon and phoned again.  I was told they could NOT give me a time, but as soon as his bubble turns white, I will have him call you!
Scott arrived and within minutes determined that BOTH the heat and air were running simultaneously!  How is that possible??  He had it repaired and blowing cold air for the first time since the Hvac was replaced 5 years ago!  Upon doing my overdo research, I found Nest is the number one rated thermostat, Trane is #6 and Honeywell is #7.  

Why do men think it is OK to take advantage of women and then laugh at them?  Oh by the way, I felt bad for Joe working through his lunch I gave him an additional $10 in cash to buy lunch. Shame on me.

I am going to rethink my HVAC/electrical/plumbing services with American Mechanical long and hard.  I want to see some resolution.

Update, after working with their customer advocate, I am happy to say they made the situation right!  I was pleased with the resolution to my concerns.

Thank you!

Do not call these people unless you want to be frustrated!  They are so unprofessional including the female who answers the phone.  I see another reviewer said they called at the end of the day stating they would be there until Monday on Friday.  At least they called.  I didn't get a call.  No phone call at all.  These people are under contract with my home warranty company.  First they scheduled me outside the turnaround time under the contract which requires 48 hour turnaround.  Next they didn't show or call after waiting from 12-4pm.  I called at 3:50 and nasty Donna who answers the phone said I was next and they were coming.  She was very disrespectful earlier this week.  Well it's almost 8pm no Ellsworth and no answer.  If they don't care about a contract which brings them lots of work, they won't care about someone who is not under contract.

I found them to be very expensive.  I made the mistake of not having a clear understanding up front of what they were to charge.  They then attempted to charge interest not supported by any agreement.

I called this company at least 5 days before my appointment was booked to have our water pressure in our kitchen checked.  I was told a plumber from this company would be at my home on a specific date and time and the fee policy was explained. I agreed and rushed home on that date so that I would be here to let the plumber in.  He/she was a no-show and there was no call explaining why.  It is not my responsibility to follow up on contractors but I can only imagine this company's customer service or lack there of speaks volumes about its professionalism.

Outstanding Service, and Professionalism! They got in, got the job done and asked if I had any questions before they left. Highly Recommend!!

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.