Best in Toledo OH
Plumbing Service
HORRIBLE. This is the first service I've used bad enough to prompt me bothering to post a frank, terrible review.
I called to have a broken shower handle fixed. When the service person arrived he suggested that I order a particular faucet cartridge online to save money vs Hutzel doing so, which I appreciated, though Hutzel may not.
I ordered this part for a grand total of $76.86. When the service person attempted to install this part on his second visit, he dropped one of the four cartridge base plate screws into the faucet fixture hole where it could not be retrieved. THEN he discovered that he had suggested the wrong cartridge, and I found out that my $76.86 had been wasted!
I then had to research and order the correct cartridge. Rather than await a 3rd fateful visit, I was able to install the correct cartridge myself and notified Hutzel Plumbing that no further visits were needed.
I did not receive a bill for the 2 short, futile visits (for $215!) until months later and assumed it was automatically generated by mistake since nothing was fixed by them and I incurred the expense of the wrongly recommended part. I politely explained the above by email to Hutzel's treasurer, and offered to pay a fair, reduced sum, factoring in my wasted money on the wrong part, my wasted time way from work, and the fact that Hutzel fixed NOTHING for me.
The treasurer proceeded with collections and legal threats, which I don't think will turn out in their favor given the clear facts of the matter.
Buyer beware!
I called to have a broken shower handle fixed. When the service person arrived he suggested that I order a particular faucet cartridge online to save money vs Hutzel doing so, which I appreciated, though Hutzel may not.
I ordered this part for a grand total of $76.86. When the service person attempted to install this part on his second visit, he dropped one of the four cartridge base plate screws into the faucet fixture hole where it could not be retrieved. THEN he discovered that he had suggested the wrong cartridge, and I found out that my $76.86 had been wasted!
I then had to research and order the correct cartridge. Rather than await a 3rd fateful visit, I was able to install the correct cartridge myself and notified Hutzel Plumbing that no further visits were needed.
I did not receive a bill for the 2 short, futile visits (for $215!) until months later and assumed it was automatically generated by mistake since nothing was fixed by them and I incurred the expense of the wrongly recommended part. I politely explained the above by email to Hutzel's treasurer, and offered to pay a fair, reduced sum, factoring in my wasted money on the wrong part, my wasted time way from work, and the fact that Hutzel fixed NOTHING for me.
The treasurer proceeded with collections and legal threats, which I don't think will turn out in their favor given the clear facts of the matter.
Buyer beware!
2311 S Industrial Hwy, Ann Arbor, MI 48104