Best Electric Furnace Repair in Santa Ana CA

I found P.E. HVAC on Yelp. I originally called to get the heater repaired in our office building. Robert came out that same day and got it working for us. He was so knowledgeable and friendly that I hired him to come back out and take care of the maintenance on all six of our HVAC units. He was kind enough to do the job on a Saturday so as not to disrupt our business hours during the week. He and his assistant were professional, thorough and very communicative.

Called for service early in the am and by noon service tech Mike arrived, he quickly diagnosed problem with our Noritz tankless water heater, and fixed it. He thoroughly went through a check list that including inspecting the burner, pilot and a list of other important PM's and like I said fixed the heater and got us going. The service charge was reasonable and at the end of the day we got our hot water back. Mike is very knowledgeable, I can tell by talking to him and he really knows Noritz.  I recommend this service contractor.

What a great experience. Our AC went out with guests on the way two days later. My regular service company said the first appointment I could get was two weeks later. I found these guys and they came in less than 24 hours and the whole problem was fixed and our guests are coming to a nice cool house now. Dustin was really professional and personal. I completely trusted them and they did a great job.

Where do I start.This review is primarily for customer service, Joanne in particular.
This was our first time working with this company. When making the appointment for them to come look at our air conditioning unit I had to explain over and over again I understand you charge $150 per hour. I had said I just wanted to pay for one hour of them looking at the unit just to diagnose the problem not fix the problem. They had tried to encourage otherwise and say it might take longer. I insisted that I only wanted to pay for an hour of work to diagnose the problem.
Since they work with commercial businesses I had assumed they would know procedures when working with a commercial business. They never asked me what shopping center I was located in to determine insurances. As I have never experienced working with an Air conditioning unit fixer I had no idea. Upon their arrival the man did not have his insurance and had needed to send the insurance to the property management to get it approved. The gentleman I had talked to on the phone was different from the person they sent to fix the issue. The gentleman that came to help was very friendly and nice. He understood that he shouldn't be paid until he actually comes and diagnoses the problem as we had discussed. The man on the phone called and was demanding that I pay him very rudely and anxiously/ desperately. I said I have no problem paying him, I said I will sign something but I will not pay him until he goes onto the roof and does his hour of work.
This was just the first incident.
The next time they send someone else to come out once the insurance finally gets approved after me calling because they hadn't sent it yet. The guy diagnoses the issues and we approve for him to do those fixes a total of $391.68 to replace blown fuses, heavily restricted filters, and worn fan belt AND I stated as long as those things he does will fix our air conditioning unit I approve. Once he comes to fix those items he comes down and says we need to replace the motor and it's going to be 1,700 dollars!! What?! You did not diagnose that the first time you were here. He had stated that he needed the other things working before he could even tell the motor was working. So I understood. He was nice enough to discount the initial repairs from the motor cost. From a few estimates I had received when calling other heating & air conditioning unit companies the feedback I got was the price of the motor & repair was very expensive repair compared to what others had quoted. Let me clarify I had already paid him for the price of the motor and all repairs prior to getting estimates.
This is when after the repairs have been made I called and Joanne had picked up. Joanne has had nothing but a terrible terrible attitude. She is the one that picks up the phone every single time I had called.
I had called to ask for the price of the motor because I want to make sure I was paying a fair price. I had told her that I the gentleman they sent said it was around 1,000 dollars but he couldn't tell me the exact amount. That sounded very shady to me. So I was simply calling to ask for the price of the motor. After telling me 5 times I feel like you are on a witch hunt she finally caved in and said I will email you the price of the motor. She also said how can they give you an estimate over the phone they would have to go out to the property to see, she said they were just trying to get my business. I understand how this may be true, but why was she so unnecessarily rude just when I was simply asking for the price of the motor.
After a week no email had been sent to me with the motor price, I had called again she said I will send it first thing in the morning. A few days go by no email, I call again. She said again I will send it first thing in the morning. Still nothing.
Oh and by the way during our first discussion she had also said I don't want to see any bad reviews on yelp I never even brought up writing a bad review, but thanks to her she planted the seed in my head. She also said I feel like you are trying to get money out of us. I NEVER once asked her for money back. I don't mind paying a fair price, but how can I know if I am paying a fair price if you do not give me the price of the motor?

I will never use this company again.