Best Bathroom Remodeling in Saint Louis MO

A pipe burst on Christmas Eve. They helped me troubleshoot that day and sent a plumber Christmas morning so I could turn on my water. They're competent, pleasant and respectful.

Tom did a great job on a busted pipe at my residence. He was professional, yet friendly. He explained what he was going to do before he did, without being condescending.
Obviously, a busted water pipe requires a quick response and despite a full schedule, he managed get there within a reasonable amount of time.
Anita was very personable on the phone and very sympathetic to my plight. Reasonable priced! Highly recommend!!

They are honestly the best in the area, they are proud of their work and are a professional, organized company. Fixed right the first time

We had a clogged drain line. I called Tiger out since they were the first hit on google with good reviews. They came in with a 20$ higher base fee and higher hourly rate than Inspector Plumber. The technician started trying to sell me a job to replace the stack before even looking at the issue. After about 30 minutes, he came to me and said he had damaged my plumbing and we would need to replace the entire stack, otherwise they didn't really know what to do.

That didn't sit right for me so I contacted Inspector Plumber. They were on site before Tiger could even reschedule me and within an hour had snaked the line and removed the clog.

The tech, Kurt, was professional and friendly. The person who answered the phone, Michelle was quick and sent me a follow up with Kurt was close.

All around great experience.

As for price, I feel like what I paid for my services was fair.

Beware! Do not use this company, Castle AV Media Solutions or the owner, Thomas Costello.  The business also uses the names Castle Remodeling and Castle Remodeling Solutions.  This company is a rip off. They are not reputable.  The owner will harass you to pay before the work is completed.  He did not complete the job we hired his company to do.  The parts that they worked on he used cheap materials and the work was sloppy and rushed.  He kept trying to get more money from us but wasn't making any progress on our project.  The owner is quick to say breach of contract, to the person or company that has hired him but in essence he is the one that is breaching the contract.  He will not apply for the proper permits and takes shortcuts. Do not do business with Thomas Costello or any of his companies.

Recap: I recommend going into the Henry showroom to look at things in person but never to purchase from here.

I work as a designer/GC coordinator and had a client who had purchased all of her plumbing fixtures for a large bathroom at Henry, which the plumber had recommended. A couple weeks after obtaining the fixtures, she decided to go with a different color scheme. We went through her receipts to find the return policy and there was nothing that was clear in the paperwork, so I had her call Henry. When she asked if there would be any issue returning the items, the sales associate said a cheerful, No! Not at all. (I know this because I was present when the call was made on speaker phone). This was not the case. She was able to return the items that Henry had in stock for a full refund but anything that they had ordered through the supplier was subject to a 60 percent restocking fee, which applied to over $2000 worth of items. It would be one thing if the employee had told her that over the phone, and though it still would have been outrageous in my opinion, at least we would have known before purchasing the new fixtures. My client spoke to various Henry employees over the next week explaining the miscommunication but Henry never made it right. I have spoken with the plumber that we used and told him that any future job he does with us would not use Henry and suggested he not use them for other jobs as well.

Overall, I recommend going to Henry to see fixtures in person but never to buy from them. The same exact items are available at Amazon and Wayfair and their customer service is exponentially better, with no restocking fees and often free return shipping. Also, Kohler, Moen, Delta, etc will still honor any lifetime warranties if you purchase from Amazon or Wayfair. There's really no reason to purchase from Henry. I hope this saves someone else from losing a lot of money like my client did!

Once I  signed the contract I was told that the work would start Monday and finish by Friday. An entire week had passed and he had only showed up for a total of around 7 hours with days passing in between. He gutted my bathroom even though he knew that was the only bathroom in my house and then would ghost me for days. He never responds and when he does he is full of excuses. I've read the last few reviews and they are 100% accurate and show who he is as a professional. Now he is no longer responding. I am seeking advise from an attorney at this point. DO NOT HIRE!!!!

I called Phil Miller Plumbing and another guy showed up.  Tried at first to tell me I needed $3000 in downstairs plumbing repairs.  I just had two toilets that needed tank kits installed.

I foolishly agreed to $500 for tank repair kits for both toilets.  He did not break the bill down into parts and labor.  A tank kit is $20 at any hardware store.  He was done in less than hour, so I guess his hourly rate is $200 an hour!!  

The company is a rip-off!!!
Will never hire again!  I can see $100 a toilet with the tank kit, but $250!!!  A whole new toilet is cheaper!

Don't call them unless you want to get taken