Best Faucet Installation in Raleigh NC

I've had some plumbing issues with a new house and I have met with multiple plumbers about the issue and have been disappointed with their competence, particularly when it comes to knowing plumbing code and designing/installing systems properly. William Parrish is clearly the outlier around Raleigh. He knows his code and understands modern plumbing requirements - and what's necessary to make them work as intended. He went above and beyond for me and I have complete confidence in recommending him.

Brandon is the ONLY plumber to call when you need a plumber! As soon as I called him mid-afternoon he was quickly at my house fixing my old toilet within the hour!!! He quickly diagnosed the problems due to normal wear and tear of a 22 yr old toilet and water line leading to it that was malfunctioning. He took the time to explain how everything works as well. This is my second time dealing with Brandon in a few months. He knew who I was over the phone and said he'd be right over and he was. Super professional and gets the job done quickly without cutting any corners at all. He also replaced my old bathroom faucet at a super nice discount! He takes the time to explain what he did and why to help save me more money down the road. He's a super nice guy and again the only plumber I now trust to have my back when I need any plumbing fixes right away. Don't dare hesitate to give him a call. He enjoys what he does and is Great at it and very knowledgeable too!

My first floor toilet started leaking. I received a quick response from Xprt to my need for services, had an appointment within a couple hours. My toilet was checked and an assessment of the issues was provided along with recommended services. The toilet was repaired and reinstalled with a new seal. The cost was reasonable and as quoted. I will definitely use them again.

Have used Ronald on 2 jobs now. Toilet install & kitchen faucet & 3 stage filter install. Communicates well, honest & personable. Quick responses & works w your schedule. Finished job within a couple days of contact.

Bradly & Clay from ARC Plumbing came to do our gas line plumbing for our pool install! They were fantastic! They answered all of our questions and took the time to explain why they were doing what they were doing, we're courteous and professional and worked hard the entire time that they were here. We would 100% recommend them for any plumbing needs!

I had a really good experience with Nick from here today! Service was fast, friendly and informative. I had been experiencing a very high water bill and hoped that it was just my running toilet and not some bigger issue. Nick took the time to listen, explain how much waterloss I was probably experiencing and even showed me where my water meter was and how to track leaks by looking at the numbers! Above and beyond there!

Honestly, (to the business model) it was a bit more expensive than I had hoped, and I was kinda put-off by the repeated idea of getting a membership to receive discounts later on (kind of an insurance plan to use this company), but I am happy with the results and understand why they are trying to sell their plans.

I will add that Nick was a very non-pressure guy when it came to the proscribed options and was very direct with what would work best for me. They are very lucky to have such an excellent employee.

We called Jayk's first thing in the morning when water heater started leaking and they arrived within half an hour. Able and Jose were incredibly efficient, professional, and kind - they had our water heater replaced, as well as fixed our supply line and rusted out water valve all within a couple of hours, and way below budget from what we were quoted by other companies. I can't say enough about how impressed we were with their service. They are taking serious COVID precautions and made us feel safe throughout their service. We will definitely be calling them anytime we have plumbing needs in the future!

Extremely prompt and courteous service.. Mario came out earlier than expected and fixed my issue quickly and for a reasonable price.. I will definitely call Sweetwater in the future.

Last fall Joe came and did stellar work on a root intrusion into my main water line.  He quoted the issue off of photos and descriptions, which was helpful.  Then he came and did prompt repairs with excellent communication all along the way.  The total fell within the quote and he walked me through the repair in detail.  Can't ask for anything more from Golden Rule Plumbing.  Definitely recommend.

We have been using Wayne Edwards of Plumbing Solutions for many years, and he is the best plumber we have ever come across.  Wayne is knowledgeable, thorough, on time, professional, and pleasant, and his rates are fair.  I had used half a dozen plumbers over the years beforehand, in my four decades living in this same house.  Some were okay, some weren't. Some were on time, some weren't.  Then I found Wayne.  I would never use any other plumber now.  I even recommended him to others who have used him, and they are also very pleased with the quality of his work.

SO and I called out Bull City and another plumber to take a look at our tub faucets because there was brown water coming out of them for a second or so right after we turned them on.  I liked that Bull City had online scheduling and what not, along with such glowing reviews on Yelp. The other company had pretty bad ratings on Yelp and no online scheduling or online systems in place. I thought we would like Bull City way better than the other plumber.

Anywho, first plumber shows up, we show him the problem, he takes a look at the faucets and goes into the crawl space looking for galvanized pipes that lead to the tubs. Around that time, Bull City shows up so SO is hanging out with plumber #1 and I'm hanging out with Bull City. Bull City shows up with two guys, Trey and another dude.

They come in and seem to barely notice the tub faucet or hear me when I explain the problem. They immediately begin poking around at the back of the toilets, behind the washing machine, basically, everywhere BUT the tub faucets. While doing this other dude is saying things like hey Trey, come take a look at this, and oh wow!

Finally, they ask about the faucet so I explain what's going on. We talk briefly about the problem and then I show them out to the crawlspace. They start digging in the dirt around the water main, crawling all over the place looking at the piping. Other dude is like the peanut gallery. It almost felt like he was brought along to do all of the theatrical exclamations and in general create drama about our plumbing. Yep, we totally get it. Our plumbing is not to code. Our house is 80 years old. There are other things that need to be fixed and we know that, but we called you here to fix the brown water (so fix the $^%& brown water!).

So after a long while of them poking around with their flashlights and pointing out everything wrong with our plumbing *except* for the culprit to the brown water for our tub faucets they come out of the crawlspace and inform us that the brown water is coming from our water main and that all of our plumbing as well as the water main needs to be replaced in order to fix the tub faucets. I question this because there has never been brown water from any other faucet. Trey says I must not have noticed it. Seriously?! I continued to press him on it, we have white sinks in both bathrooms how would we not have noticed brown water hitting a white sink? He just shrugs and says that we must have missed it.

I'm getting gaslighted by a plumber. Well isn't that awesome.

Around this time, other dude starts poking around at the water pipe coming from the street and saying oh there is definitely some galvanized pipe in here! Trey again says that the water main needs to be replaced and all of our plumbing needs redone. My SO comes over as the other plumber has left at this point and asks if they found any galvanized pipes anywhere that could be causing the problem. Their answer: no. It's the water main.

I could see she was done with them. We listen to Trey's blustery speech about how he wants to do things right and do the best job blah blah blah. Oh ya, and that will be a $49 service fee please (plumber #1 charges no service fee). They leave.

Come to find out, the other plumber with crappy reviews and no online scheduling found a small bit of rusty pipe that ran off a pipe in the wall and led right to the tub faucet. Huh. VERY INTERESTING. So we have plumber #1 come back out and they literally unscrew the tub faucet from the wall, unscrew a segment of pipe about 6 inches long from it, replace it, put the tub faucet back on and guess what?! NO BROWN WATER!

Bull City was also incredibly slow in getting our estimate to us. Plumber #1 sends over an estimate by email within minutes of leaving. Bull City on the other hand... After 3 days I emailed asking for a copy of the estimate. No response. The next day, 4 days after I paid them a $50 service fee I email demanding the estimate or a refund of their fee. Finally I get the estimate and a whole lot of bluster about how it must have been their online system malfunctioning. Right, ok. Whatever.

It's possible that in the process of the $5,000+ scope of work that was proposed that Bull City would have addressed the problem we asked them to. But it's also possible that they would have bled us of thousands more in the process. These guys are like a shady car mechanic who takes the $cenic route to replacing a spark plug. We will stick with plumber #1 and their old fashioned system. At least they are honest.

Lesson learned: Always, **ALWAYS** get a second quote.

Lansen fixed my toilet on a Friday night. He arrived quickly and completed the work quickly. I'd tried calling different 24/7 service, but their dispatch never got back to me. I highly recommend Lansen and I'll call him again for any future issues.

Review Updated:

The Raleigh Heating & Air team reached out to me for additional details of the experience, and we worked out a solution that made everyone happy.  In the end, I'm satisfied--and I would stress again that all of their technicians have been good to work with.  I wish it didn't take a little bit of a runaround to get to a good place, but I'm happy to say that we've reached an agreement.

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Old review (1 star):

Ordered complete install of new furnace and air conditioner ($8k job).  About two weeks after installation, the thermostat failed due to faulty installation.  (It was obvious to me that it was a thermostat issue because I jiggled the device and it briefly came back on before losing power permanently.)

We ordered a service call on a 90-degree Saturday (I have a three-year-old, a two-year-old, and a six-month old), after which the HVAC technical--though exceptionally personable and pleasant, was unable to diagnose the issue (in spite of my description of the issue and suggestion that it was a thermostat issue).  He was convinced that the issue was electrical and claimed there was no voltage to the heat pump.  (After he left, I noticed that he had not flipped the breaker back on after disconnecting it for safety reasons...not surprising that he did not have power).

We had an electrician out to confirm the circuitry was fine and there was power to the unit.  After he did so, we had Raleigh Heating & Air out the next day.  I should say Groundhog's Day, because we went through the same thing, and yet again we had the electrician out.

Long story short, it took three trips from the electrician, three visits from Raleigh Heating & Air, $400 of electrician bills, and a $150 weekend service charge fee (despite parts and labor being under warranty from Raleigh Heating & Air) for them to finally realize that, lo and behold, it was a thermostat issue--that is, the device was not correctly installed originally.

Then they had the gall not only to refuse to pay the electrician's bill but even to reverse the charge on the $150 service call.  I want to be clear--the technicians, although they did not diagnose the issue, were very nice and tried to be helpful.  The office staff, however, were completely unhelpful and seemed not to care that they had lost a homeowner as a customer.  Would vehemently recommend using anyone BUT Raleigh Heating & Air.

Eddie is a great guy!  Very dependable and knowledgeable!  We were very fortunate that the morning we called he was able to come out that afternoon!  Fixed our outside faucet issue quickly and easily.  We would definitely recommend him and will use him again for our plumbing needs!  Thank you Eddie!!!

Made an appointment to get some low pressure issues with my sinks and shower checked out.  Tracy booked my appointment and was very nice - she gave me a 2 hr window that the plumber would arrive in.  The morning of the appointment she called to let me know he was on the way - earlier than I expected, which was great.  Matthew was very courteous and didn't mind my crazy barking dog that bothered him every time he had to go outside and come back in.  Anyway, he solved the problem quick and changed a valve in my shower and now everything is great.  Even gave me advice on another issue I had and was super professional.  Would recommend highly.  Glad to have a plumber I can trust!

Our house is almost 100 years old.  We had a storm water drain that was backing up and we didn't know where the drainage pipe opened.  The guys spent 8+ hours over two days working to find the end of the drain, clearing out the pipe, and working to make sure it will stay clear.  They were very friendly, hard working and don't like for a job to defeat them.  If you have a problem, they will find it.  I highly recommend them.

As a local property manager in the Raleigh area, believe me when I say that you won't find a better all-around plumber than these guys (and I've used about all of them). They're always quick to arrive, extremely personable, and they're the most reasonably priced plumbers I've dealt with. You also can't beat the fact that they don't have a special after hours rate to stick you with when you're really in a bad spot. I'd give them 10 stars if I could. Thank you Luis, Lenny, Sharon, Caesar, and the rest of the team! Couldn't be happier.