Best Plumbing System Inspection in Philadelphia PA

I had a couple of plumbing issues; toilet with a crack in the tank and a very slow-draining kitchen sink. ZD offered a free estimate which I appreciated since I didn't want to pay for a diagnosis that could result in a high estimate.

As it turned out, ZD's estimate was more than I budgeted, so I went with a friend's plumber instead. While this plumber is more reasonable and within my tight budget, I'm also on the wait list for service.

ZD was very quick responding and sending a rep for the estimate. I was surprised they were here within a couple of hours of my call. A+ for speed and promptness.

I used Zoom Drain in South OC, Ca.  They were at my house at the time the dispatcher Steve promised, gave me a couple of options, and did the job as promised. Showed me the problem (roots in the main drain line to the street) with the camera in the line. The tech was Chris B.... Job well done, excellent communication. Highly recommend.

Probably one of the most pleasant service folks I've ever spoken to.  Realized the toilet was leaking from underneath around 3pm, I'd sent out a quote request from some online service.  He called back within a few minutes and provided an estimate over the phone which the other companies I spoke to had to be beaten up for even a remote estimate.  He was at my house by 4pm replacing the seal, also swapped out the innards to the toilet because we were looking to do it anyways.  I watched the entire time as I'd never seen it done before and he took a lot of care to make sure everything was done right and cleaned properly before putting it back together.  He was finished in about an hour and a half at a very reasonable price!

A few weeks ago the city came out to replace our water meter and found leaky valves upon inspection. We were referred to Nichols by a family friend. My husband made the call, no price or info was given to him by the female dispatcher, only a time window when the plumber would arrive. If I recall, the window was 8-11 and the plumber arrived at 10. Brief introduction, I opened the garage and 30-45 mins later he was done. He handed me an invoice and off he went. On the bill was a labor charge for $170 and $40 for parts. It seemed high so I emailed. I received feedback and 3 days later an answer regarding our concern.  

Dispatcher: Ok so I told Chris about the issue and he said we charge for travel time and that may have been into that time. We will take off a half hour and the rate is 115 a hour so I changed the bill and attached it!

Me: Oh. Ok. Our house is right next door to your warehouse. Our backyard faces you. Does that change anything?

Dispatcher: Well if he was there 1st you would have 0 travel time but he was coming from somewhere else because it was in the middle of the day. If you ever schedule things with us and do not want any travel charge it would be 1st or last!!!!

My deductions are based off of the lack of info we were given prior to scheduling an appointment. Had we been notified of travel charges we would have scheduled the first appointment. My advice would be to ask what all of your charges include.

PS: Chris, If you'd like help training your office manager (whoever writes your response emails) I'd be happy to offer my services. I'm an Employment Specialist

Sheridan provided us with great service from start to finish.  They originally came to reseal a toilet but diligently checked out the crawl space where the pipes were and realized there was a leak that we never would have seen.  They quickly realized that the toilet was cracked underneath and were able to install a new toilet and prevent any further damage.