Zoom Drain

I didn't end up needing Zoom drain this latest time, but we have used them in the past with good results and a good experience at a marketable rate.

I had a couple of plumbing issues; toilet with a crack in the tank and a very slow-draining kitchen sink. ZD offered a free estimate which I appreciated since I didn't want to pay for a diagnosis that could result in a high estimate.

As it turned out, ZD's estimate was more than I budgeted, so I went with a friend's plumber instead. While this plumber is more reasonable and within my tight budget, I'm also on the wait list for service.

ZD was very quick responding and sending a rep for the estimate. I was surprised they were here within a couple of hours of my call. A+ for speed and promptness.

Andrew came out to help with my drain. He couldn't have been nicer or more professional.  If you need your drain unclogged; please call them. They are fabulous!

I contacted Zoom Drain for an emergent plumbing issue thru thumbtack and read that they offered a $0 on-site estimate. Not only was my issue not fixed/diagnosed but we paid $140 for the service call.

Of course I received a message from a manager. They will contact me. And guarantee they won't. I've never been so disgusted by a company in my life. This company should definitely be on Fox Investigators. I will not stop at nothing to notify the state, or country of this crook company. I have camera footage of the two guys basically doing nothing and having no remedy without my suggestions. Social media is next. You tried to rip off the wrong person guys.

When replacing my garbage disposal yesterday I didn't break a nail but my 100 year old drain pipes in the kitchen weren't so lucky. You don't realize how much your kitchen sink is needed until it's not available. Being a chick, I'm thinking how to cook & clean without my sink??!!! Lol Needless to say I was up early researching who could rescue me and my pipes. Zoom had the veteran status and I appreciated the small, now large family business. Called around 8am by 9 Mike Sweeney arrived, super professional and knowledgeable, well groomed and great attitude (considering the virus scare). By 9:40 I had all new pipes and no leaks. With a reasonable price to add. Great service, time & price. Definitely saved all meals to come! Thank you so much for everything! Mike you're an asset!

I have used Zoom twice over the past few years and today's experience confirmed that they are are great choice! The technician came only a few hours after my call, with lots of confirmations and info before he arrived, was courteous (always nice), super-efficient (critical), and resolved the issue (brilliant!). I had a gurgling toilet that was getting louder, smellier, and with more frequent displays - and which had been checked out a couple of years ago by Roto Rooter, who told me it was fine. Zoom checked it all out and fixed it. I've had basement flooding in Philly 3 times and having this resolved, for a very reasonable fee, was a huge relief.

I do not recommend Zoom Drain.
Last week, I hired Zoom Drain to complete a sewer scope. After comparing a few companies on Google, Yelp, NextDoor, and local Facebook groups (most reviews were, frankly, pretty similar - a mix of positive and negative); and asking for recommendations from our agent and friends - we decided to go with Zoom because some friends had used them recently with no issues, specifically for a sewer scope (also for an older home).
I'll start with the positives: scheduling was very easy. Zoom front office staff responded quickly to my calls and were very flexible when I had to change my appointment to another day. Staff was friendly and answered my many questions (and did not seem annoyed when I called on Monday and Tuesday to confirm my Wednesday afternoon appointment).
Here come the negatives. First, Zoom's sewer scope service is more costly than the other businesses I looked into ($429, about $70-80 more). Second, Zoom could only provide 4-hour time windows (with the technician calling you when they are 30 minutes away). My agent said this is a long window for a sewer scope. (On the other hand, is it really that far off from, say, Comcast?) Third, they don't even make those time windows! As you will read below, the office staff is very limited in terms of what they can do for you when it's the day of and you want an ETA.
My experience was not great. This past Wednesday, I waited for the sewer scope technician from 2-6pm, and they never showed up. I called at 3:30pm for an update, and they said the technician was at another job but that I was the next one on his list. I called again at 5pm and received the same response. By 5:45pm, I still hadn't received my 30-minute-away call and no one at Zoom could provide me with an update. Zoom basically said the technician wouldn't be there by 6pm (the end of our 4-hour window).
While somewhat apologetic, Zoom did not offer any solutions. By this point, I had spoken with about 4-5 different people. One man was fairly curt and didn't seem to care, but all the women I spoke with (shout out to Janae (sp?) and Shannon, who were very kind!) After the current homeowners graciously allowed us to reschedule for the next day, Zoom agreed to cancel the technician for that night and send someone the next day (Thursday) between 10am-2pm. I asked (in vain) if I could get a time-certain or see if we could be first on the technician's list, but they said no.
On Thursday morning, I confirmed the 10am-2pm time frame. I called for updates at 10:30am and 1:15pm because I had not heard from the technician. Unfortunately, I got the same response - the technician was on another job and would call me when he was 30 minutes out. I was pretty anxious at this point given that the current homeowners had already made their home available in the middle of a pandemic for nearly 8 hours. Zoom front office staff transferred me directly to their dispatch so I could get a better ETA, but dispatch hung up on me twice.
I finally got a call (and text) at 1:50pm telling me that the technician was on his way to the home in No Libs --- from Bala Cynwyd. Zoom acknowledged that the technician would be there after 2pm (again, after the 4-hour window). He ultimately arrived around 2:30pm. To Zoom's credit, I was able to get a 10% discount, but only after I asked for it. They did not offer this on their own.
The technician conducted the sewer scope pretty quickly and called me (because I could not be present that day - I took the day off of work on Wednesday to meet with them) with an update to explain what the pipes were made out of. Unfortunately, he was unable to get the camera past a trap between the home and the street, so I have no idea what those pipes look like. Zoom later sent me a report (which had nothing helpful in it); an invoice (which included the information the technician explained on the phone, so this was more of a report than the actual report); and a 30-second and 90-second video of the actual sewer scope.
Overall, my experience was very stressful, and I wish I had gone with another company.
I'm sure most people who have used Zoom (including my friends) did not have an experience like mine, but I was very disappointed. My agent (as well as the seller's agent) also seemed annoyed and are not likely to recommend them either.

It began very well and ended badly. Their techs are great - knowledgeable, professional, hard-working - and it is a difficult business to clear underground pipes. They couldn't clear it and came up with a plan to lay a new pipe line. I signed a contract to lay a new pipe and gave a deposit on the $3000 they were charging for the new pipe line. On a scheduled day a new crew came, no one seemed to knew anything about the previous work, this time they hand dug down to the clogged pipe, basically confirmed that it was clogged or crushed by tree roots and called it a day, demanded full payment and said the manager would call to schedule another day.
I did pay in full, and they never returned. When I called to ask why I was told it wasn't a contract, it was an estimate only. If I wanted them to return and actually lay a new pipe line that would be $2,000 more than the $3,000 I had already paid.

This company has some great reviews, I'm sure they deserve those great reviews but in the end they took complete advantage of me. Don't be as trusting and timid as I was -

Although my issue wasn't completely resolved, Zoom Drain was on time, professional and even provided options and cost for each. The tech was able to put a camera and a jet in my drain. That cleared out some of the clog I had which allowed my toilet to flush. Overall a good company and would use them in the future if needed.

I called Zoom Drain in a panic since my nephew found out a tree branch was growing in the toilet pipe causing a major clog.   The service  technician came out to NE Philadelphia the same day.  Michael Nestor was able to resolve this critical issue with experience an professionalism. He wore a mask and coverings on his his shoes each time he entered my house.   Michael showed me pictures from the camera of the drain and additional tree debris etc in the drain and explained in detail what was going on.    He was great and deserves recognition.   Although costly, I am very pleased with the results and I wouldn't hesitate to use Zoom again in the future.     Jane N.

I updated the review from 1 star to 3. Zoom Drain did reimburse me on 11/19/20 for the work they didn't do effectively on 4/6/20 that I had to pay somebody else to do. At least I got my money back.

My sister used Zoom over a year ago paid $7000 to have her pipes fixed all was good till today. Its Sunday Ben & Tim came & at first said it would cost her over $300 for today, we were applaud, so as they worked we were saying how it should be covered under warranty LOUDLY, to our surprise it was covered so we were very satisfied with Ben & Tim very nice I would reccomend this company

Technician was 5 star, courteous, thorough, competent. The problem is the company needs more like him because they failed to meet 2 service windows -- the first day they never made it despite repeated assurances when we called they would be there by 4pm...never made it, next day window 12 noon to 4 pm, again repeatedly assured that would happen, arrived about 530pm.....all while the drain would back up if used....,

I called to get my problem resolve. They couldn't do it that's sad they only charged me 198. I rented a snake from Home Depot and I unclogged my own sewer drain out back. I got paid 0. Funny how you pay for service and they don't even do the service smh. Yelp needs to make a no star j.s

Zoom is a terrific company. I am in the real estate investment and development business and deal with a lot of contractors and vendors. They range from avoid--do not do business with them  to just OK to  above average to exceptional. Zoom falls into that top tier.  Zoom ranks high in all categories: (a) experience; (b) credibility; (c) efficiency; (d) fairness in pricing; (e) reliability as to schedule; (f) service support (from staff at the home office to staff in the field); and (g) accessabiity and accountability of company owners.  I have yet to meet/interact with a Zoom employee who does not leave me with the feeling of : Wow, what a great ambassador for that company. Zoom does a great job of hiring people.  You can deal with Zoom in confidence.

Technician Kenneth Lischke was well groomed & professional.  When I called for a clog in my basement drain I spoke to a real person and not an answering machine.   I was told the technician would ring me back within 15 minutes, and they did.  The technician was at my house within an hour of making the call.  My drain is clean and ready to go!!  The technician left his working area clean which is very important to me.  I highly recommend this company!!!

Great service. I highly recommend  them! I had another plumber(wont name the company) come out to unclog my kitchen sink. He told me that he could not do it. I needed to have all of my walls, sidewalk and retaining wall ripped up for it to be fixed. I came accross Zoom Drain. They came out immediately  and within 5 minutes he was able to unclog my sink!!!!  I love, love,  love Zoom Drain!

Wow - first time using them and couldn't be happier. I had an urgent water backup in the basement at my rental property in South Philadelphia. They came out same day, called me in advance of arrival and texted me a picture of the technician. He was beyond courteous and professional, and I absolutely felt as though he was genuine in his approach. They fixed the problem with the cheaper of the two solutions. I would (and hopefully won't have to) call them again!