Best in Newark NJ

Steve Iafrate is the business owner, is a Master Plumber and lives in Closter. He shows up, shows up on time and works diligently.  He works fast and cleanly. He is my new plumber.  Cheers.

I've been using Gateway Plumbing & Heating for over 10 years. In that time, I've lived in or managed 4 different properties with issues ranging from toilet repairs and replacement to hot water heater replacement. I also have Gateway do annual boiler maintenance. Over the years, all of their technicians have been professional and personable, with Sal being one of the plumbers I see often. Dave, one of the owners, personally handled oversight of a recent gas line replacement project. Stratos, new to the Gateway team, confirms appointments in advance and follows up. The office staff is also very helpful. I highly recommend Gateway Plumbing!

Burns plumbing put a new furnance and boiler in my building a short time ago,  they did a fantastic job.  Work was done in a timely and super professional manner.  Its a pleasure too work with someone who takes pride in their work.  Pleasure to do business with Burns and Company.

They were incredibly communicative and helpful for me, even over the phone. The owner took his time via text and FaceTime to talk me through a repair process so that I could handle it myself, it was very helpful!

Alex showed up on time and was able to diagnose the problem quickly.  When he came back with another plumber later in the week, they got to work immediately.  An access hole needed to be cut in the basement wall for them to install a cleanout and snake the pipe, and they didn't do a very good job (if at all) of cleaning the area around the access hole, so I needed to go back and do some cleanup around the drywall and behind the wall.  

Since the drain is now functioning perfectly, and their price was fair, I cannot complain, I just wish they spent a few minutes wiping down the walls and cleaning up.

We had a running toilet in our house, I reached out to Mike and he was able to fix our problem, he explained what the problem was and he even stuck around to make sure the problem was completely fixed. I highly recommend Mike for your plumbing issues.

The owner and his team helped us avoid a huge flood in our basement apartment. The team showed up at 3am and stayed until the job was done. Highly recommend their services!!

i called yesterday about a clogged tub that two previous plumbers had been unable to fix (no bad things to say about them, one said his was temporary and the second said he didn't have the training for the older plumbing in our home), and they scheduled me for 11:30 to 2:30 today.

Marco called me at 11, a little early, that he was here.  I let him in, and he was extremely professional.  He looked at the tub, gave me the cost of the process, and got my signature, then went to work.

At 11:20, he said, There you go! and had me check the tub to make sure it worked, and it did.  He went over everything with me so I knew what I was signing and paying for.  He was very professional.

Before he arrived, the company texted me his name, some information, and a picture, so I knew exactly who would be coming in, which was a brilliant option.

I hope I don't need to call them soon, but if there is a plumbing issue, I know exactly who to call.

I CANNOT endorse this firm because of their billing practices and must warn anyone looking to use them about my experience.

I booked an appointment with Kook & Son in Jersey City to come to my JC home to re-install 2 bathroom facets in my master bath and install a new facet (plus a new set of flex hoses coming off the shut off valves) in my 2nd bath. They said their rate was $135 an hour which was reasonable to me.

2 service men arrived at my house at 8:45 am on the scheduled day (I was surprised that there were 2 guys for such a small job). During the visit worker No 2 was absent at least 1/3 of the time, and additionally for 10-15 minutes, both workers were also off site as they said they needed to get a part. When they were done just before 10 am I was given a bill for over $500.00!
I spoke to the Howard (owner or foreman) and said why was the bill so high, He replied that 2 men for almost 2 hours (oh yes, they charged for 15 minutes travel time each for these 2 men (that's more than $67 just to come to my house). When I complained he knocked it down to 1.5 hrs but the job still cost over $400.00.

I don/t mind paying a fair price for work but this was taking advantage of your customer in my view. Beware if you use them that you will be paying for dead time or more manpower than is actually needed in my estimation.

I am literally copying and pasting this note from Royal Pro as they are the same company and seem to change their names constantly to avoid all the bad reviews, avoid these scammers at all cost:

We had Super Plumbers (they have changed their names several times) install an HVAC Unit and everything has been hellish since. Initially they put in a Rheem that is too big for our space. They tried to do work without getting the proper permits in Hoboken, NJ, to the point where our condo board reported them to the buildings department. We have since had several issues with leaks from the unit. I have had to call them in several times and they did not fix the problem, but managed to charge me extra for coming in. They blamed it on everything but their work including our pipes being clogged. Now we have another plumber dealing with it and they pointed out that the unit was installed too low and therefore is not draining properly, so they should have installed a drainage pump. We now have to pay for the pump and the work as well as the significant damage to the unit downstairs and in our hardwood floors. Now onto the courts.

Now onto the personalities. Frank the owner has been one of the rudest, most aggressive and obnoxious people we have ever worked with. At one point, he threatened to burn our apartment down. I have had several shouting matches to get them to come in and try to fix this debauchery. If you read this note and still use them, just be aware, you are going to have a lot of problems and only yourself to blame.

Overpriced service.
With 100's of licensed companies in Bergen and Hudson counties there is no reason to overpay. They charged a lot more than other comparable services.

When I complained and wrong negative reviews the owner called me and asked that I will modify the review out of the kindness of my hart. He did not make any attempts to rectify the situation and make me happy.

Craig from Woolley Home Services has kept our steam furnace in great shape, we always look forward to his annual inspection of the system, which so far has helped to keep everything running in tip-top condition without any repairs being needed.

TOTALLY UNRELIABLE
Do not use if you value your time as the service people do not show up for appointments. This happened to me twice in one week. The second time, I called several times during the day to confirm and was assured someone would show up at the designated time. After they hadn't shown again, I called and was put on hold while the receptionist said she'd call the driver.  I was disconnected and when I called back, no one answered. Not even an answering machine. Never again!