Best Gas Furnace Installation in Nashville TN

TERRIBLE CUSTOMER SERVICE AND EVEN WORSE KNOWLEDGE!!!!
I was referred to Helton's from my home warranty company for repair of my mini split A/C unit.  The first appointment, the technician was supposed to arrive between 8am and 11am.  I made it clear to the scheduler that I had an appointment that could not be rescheduled at noon.  The technician finally arrived at my home at 11:30am after several phone calls.  He had zero knowledge of mini split systems and was not shy about admitting that (why would they send this tech in the first place?).  He gave it a brief look over (seriously just a look. no touching or taking things apart) and said it seemed to be working fine.  I asked several questions regarding the general operating system of this unit, all of which he was unable to answer.  He then asked for a check.  
Three days later, the compressor froze and spewed ice all over my room.  My home warranty company again referred me to Helton's.  I spoke with the scheduler and set up an appointment for the following day between 8am and noon. At 12:00, when I still hadn't heard from a tech, I called.  I was told that they tried calling my home warranty company to let them know that they don't have any technicians with knowledge of mini split systems, but were on hold for too long so gave up.  NO ONE FROM HELTON'S BOTHERED TO CALL ME (the customer) and inform me that my appointment had been cancelled and they would not be sending anyone out. RUDE AND INCONSIDERATE OF OTHER PEOPLE'S TIME.

Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.

You can't base a company due to one employee but after spending $26,050.00 with a company for 2 new units for a residential home one would expect to be treated as a valued customer .  First of all we did receive 3 bids from reputable companies and out of those the salesman/ project manager that we liked the least was the one with the Lee company .  We went ahead and went with the Lee Company  simply because of the companies reputation .  The units are fine the Installers were great . The issue was the salesman / project manager . As my spouse and I were outside looking at the upstairs unit the senior installer had called the Salesman / project manager and had him on speaker phone . The installer ask where the second crew was because they had scheduled two crews for installation due to having 2 units .  The project manager told the installer to go ahead and set the second unit up because the other crew was behind . The installer told him they could not set it up because the pad had not been delivered , the project manager got irate and said I DONT CARE what you have to do JUST make it work . Once again the installer explained that it would not work !  The project manager repeatedly keep telling him to just make it work .  I dont care who you are that's not what a homeowner wants to hear after spending twenty six thousand dollars with a company . So the saleman / project manager didn't care after the sale he just wanted it done even if it were wrong . So if your in the Sumner County / Hendersonville Tn do yourself a favor and get a different saleman  not Anthony Grayson , or do business with another company .  I did reach out to the company and they issued an apology but somehow we still feel like we were just another number and the job was done .  Wonder how the Governor would like how one of his project managers conducts business with his company .

David is reliable and prompt. Works fast and gets the job done. We use David for all our plumbing and electrical needs!!

They advertise prompted and good services but twice they failed to show. Only after I called they immediately sent a text saying their technician was at a job that is bigger then they thought to call their number and rescheduled. Second time I call when they weren't here at schedule time, the woman told me she would get back to me. An hour later I didn't see their text, they called and told me because I didn't reply their technician was going to the next appointment. My appointment was at 11a they canceled me at 2:30pm. I do not recommend this company, simply because they are not dependable...

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

They took advantage of my mother who was in the early stages of dementia. The worst thing was she called them for a running toilet and they quoted her $800 to replace the toilet or $400 to rebuild it, right? She went with the $400 rebuilt in which they cracked the tank and put a loose handle on it that that caused the water too run up a $400 water bill! I only found this horrible rip-off out while I was cleaning out her condo and found the big stack of estimates for everything for $100 for nothing wrong with the unit or $200 for a light bulb replacement, to the toilet or $2000 water heater, etc. If you love your parents or grandparents, don't leave these guys along with your loved ones. They would quote her double and we she baulk, they would do the drop. If not they would take her to the cleaners. What a disgrace. I had one of my friends in the HVAC business tell me  that If you thick mechanics can rip you off, HVAC guys are 100 times worse.  It's just that Lee acts like they are so caring but they steal from the elderly.

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

Saturday afternoon  after Thanksgiving (holiday weekend of course) our heat pump stopped blowing air  and of course the temperature was going to the 30's Sunday morning. The technician from Griffin returned my call in 15 minutes. While I was explaining the issue the heat came on so we decided to let it run hopefully until Monday. Sunday morning it wasn't working and smelled like something was burning. He was here within 30 minutes, discovered that the fan motor was burning out and the circuit breaker was hot and ready to burn. Sunday was cold. Sunday night was cold. Monday morning a tech was here with the new parts and had the heat back on before mid day.
FANTASTIC and friendly service.
We highly recommend Griffin Mechanical for HVAC and plumbing needs, especially if you have an outage and need to get your heat or air back on. When we replace our 25 year old heat pump Griffin Mechanical LLC will get our business.

We needed our heat pump replaced and a mini split installed and Jesse did a great job of helping us. He explained everything and even did an involved test to check and make sure we were getting the right size for our house. Installation was quick and professional. Highly recommend.

Surprised this company does not show up with any reviews, presently, on Yelp. Needed completely new A/C compressor/coil - due to the cost, asked for four bids from area contractors. Proctor and Graves bid came in at around HALF of other bids; yes, you heard that right HALF of other bids, but here's the real value on that. The HALF of other bids was on superior equipment/manufactor according to Consumer Reports. The HALF price was on an American Standard when other's were bidding double there cost on low-end GOODMAN systems.  The work was done on time, with installers who were careful and courteous and the clean up and removal of old equipment was accomplished all within a span of a few hours.  Anyone in or around the north and east side of Nashville would be well served to have this company bid your major A/C work. Oh, and let me add. Their service fee of $69? That's $20 LESS than the company I've used previously in the Gallatin/Hendersonville area.

Service scheduling was not only quick (they even had same day available) but flexible. The scheduling window was narrow -- they did not make me block out a 12 hour window during which they might arrive, but booked and arrived within a 30-minute window.

Technician was clean, friendly, personable, and efficient. Work was quick and well done. Happy with the service, they will be my first choice for future electrical work.

Came out for a service call in September 2017, in which I handed the guy a credit card to pay.  I then get a letter in January 2018 saying that we still owed the balance for the September service call, even though I have a form showing we gave the credit card for payment.  I call to make payment in January, the guy on the phone says he cannot access my account and have someone call me back.  Fast forward to April 4, 2018, I get a call from them saying they wanted to reach out to me one last time before they sent my account to collections.  I paid...even though I tried to pay the day of the service...and again in January.  Most unorganized, unprofessional company to deal with.  Would not recommend and will never use again.

Almost impossible to schedule appointment. I have been calling for over a week to get annual maintenance schedule, on hold for half an hour, left messages still no luck!!