Best Air Duct Installation in Nashville TN

My air conditioner went out and it was 90 inside! David was there within an hour and fixed it right up. I never do reviews, but the promptness and friendliness of him made me do so. This is the second time he's come out (the first was my fault for not changing my filters ). THANK YOU SO MUCH for being amazing! My dad has owned a contracting company for 40 years, so in my younger years of working for him I learned the value of a company that takes pride in their work. This is one of those companies.

Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.

You can't base a company due to one employee but after spending $26,050.00 with a company for 2 new units for a residential home one would expect to be treated as a valued customer .  First of all we did receive 3 bids from reputable companies and out of those the salesman/ project manager that we liked the least was the one with the Lee company .  We went ahead and went with the Lee Company  simply because of the companies reputation .  The units are fine the Installers were great . The issue was the salesman / project manager . As my spouse and I were outside looking at the upstairs unit the senior installer had called the Salesman / project manager and had him on speaker phone . The installer ask where the second crew was because they had scheduled two crews for installation due to having 2 units .  The project manager told the installer to go ahead and set the second unit up because the other crew was behind . The installer told him they could not set it up because the pad had not been delivered , the project manager got irate and said I DONT CARE what you have to do JUST make it work . Once again the installer explained that it would not work !  The project manager repeatedly keep telling him to just make it work .  I dont care who you are that's not what a homeowner wants to hear after spending twenty six thousand dollars with a company . So the saleman / project manager didn't care after the sale he just wanted it done even if it were wrong . So if your in the Sumner County / Hendersonville Tn do yourself a favor and get a different saleman  not Anthony Grayson , or do business with another company .  I did reach out to the company and they issued an apology but somehow we still feel like we were just another number and the job was done .  Wonder how the Governor would like how one of his project managers conducts business with his company .

David Bryant

When he comes to give you a quote, he will tell you how good he is and that he will back up his work for a year.  He is easy to believe, since he is a very polite young man.  He did the work with a few hiccups.
This is what everyone thinking about hiring David needs to know!  

We hired him to install new propane lines, convert the new stove to Propane, install a couple electrical outlets, and put in a new Mini Split HVAC System.
He does not stand behind his work at ALL!
* The first problem was when we went to use the new oven.  It didn't work!  It was just before Thanksgiving so when we called to discuss the problem, he said that he had company and that he couldn't come until the following week.  Then he stated that it was a warranty issue with the manufacturer since the stove top worked fine, further stating that there was a blockage in the line to the oven, also stated he would charge us for the call.
After convincing the Manufacturer to replace the stove, the day before the new stove was to be delivered, we pulled the stove out to check the connection and Low and behold David Bryant DID NOT complete the work correctly! He failed to switch the gas pressure regulator lever to the on position!!!
* Second problem, we had to move one of the electrical outlets that he installed.  We already had the new wires in, he only had to put the electrical plugs in the new boxes.  When we opened the electrical outlet to move over, we noticed that the wire connections had not been tightened down properly.  We had to check all 4 outlets, only 1 of the 4 was correct.
* The biggest problem is the Mini Split HVAC system he installed is not working properly and he will not return our calls or text messages. So, we had to hire someone to come fix his work!  When he originally installed the unit, a factory flare fitting he connected blew off creating a mess. That he did not clean up.  His flare fitting connection was over tightened damaging the fitting and causing a leak.
So, in his business descriptions he states that he:
*  provides QUALITY heating and cooling and electrical services big and small.  
* What sets him apart from other contractors: Customer satisfaction is my job I just provide that through heating, cooling and electrical.
* We are best known for: Doing the job right and customer satisfaction.

Would I recommend Bryant Services to anyone?  Unfortunately, we did.  Hopefully they did not hire him.
We have found out the hard way that his work is not quality, he does not back up his work and if you have a problem with something he has installed he simply does not answer your call or return your text message.

Disappointed R & R

To their credit they were punctual and communicated when they would come out, which happened to be the same day. They had a 95 dollar service fee which a lot of places have but most other places roll that into the repair if they do the work, with Hoffman that is not the case. My review is based solely on pricing as Hoffman was more than double what other plumbers quoted me. I was given a thorough estimate that explained each option to repair my water heater. The cheapest option was to replace a valve and would have cost 400 dollars plus the 95 dollar service call. I called around because the quote to replace the water heater was 2100 which to me seemed a little high because a water heater is 500-700 dollars and I can't imagine it would be 1400 dollars in labor. The second and third quotes were both under a thousand to replace the water heater. I am not sure if Hoffman does good work or not but based on the very high pricing I would not use them. They were very communicative and came out the same day which was good, but again just way too expensive.

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

The reason that I gave Lee Company one star is because I had to give them at least one star.  The people that I dealt with at Lee were at best unethical and at worst most likely guilty of fraudulent business practices (I am not a lawyer, but that is my opinion).  When I helped my sons and his wife purchase a home, they were provided two free checkups for the first year by the Lee Company.  I thought 'what a wonderful bonus.'  Lee came out to checkout our upstairs and downstairs units.

The technician seemed to represent his company and himself well.  After 30 minutes or so, he told me that the upstairs unit needed to be replaced and that he had turned it off since it could be releasing carbon monoxide fumes which could be deadly to my son, his wife and two month old daughter.  The solution was to replace an $864 part and a $280 part.  He said that if he were me, that the unit should be replaced.  He asked if he could send out an a man to give me a price on a new unit.  The man promptly arrived (He must have been in the neighborhood.) and stated that he could me an estimate on the upstairs unit (approximately $6500 to $9300) by email later that evening.  He told my that my downstairs unit might last a little longer.  I, of course, could turn the unit on but they could not be responsible for anything that might happen (before the unit was replaced or the necessary repairs were made (approximately $1350).  (Did I say that the overnight temperature was going to be in the teens?)

I called the man who has been servicing my (and both of my sons, my mother and my mother-in-law) HVAC needs for the past nine years.  My son's family spent the night at our house that night (for safety reasons).  Our HVAC man came out the next day and gave me a second opinion.  The two ignition switches (I think they were called) were $18.24 each (not $280 each and took 5 or 6 minutes each to replace).  The $864 piece did not not to be replaced, but I asked him to do so for my peace of mind.  The total price was less than $435.  

This event took place in January of this year.  I have experienced no additional problems with either HVAC unit this year and it is almost September.

Let me urge you to get a second opinion if you are going to call Lee Company.  When someone offers to overcharge you, that is a little problem.  When they say they turned the heating unit off because they were concerned about carbon monoxide poisoning for your family, they are just lying.  Now, Lee has called to give us another free checkup.  That is not going to happen.

Buyer Beware!!!  I surely will not be using or recommending Lee Company at any time in the future.  You have to make up your mind for yourself, but again I say, Buyer Beware!

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

Will and the team at Griffin Mechanical took great care of us after my 1970's unit finally bit the dust.  My wife was pregnant and it was getting hot out so this was not ideal timing.  The guys were very respectful of my wishes and helped me size the system to add some ducts where needed.  I changed where the air handler and condenser lived and it was not an issue for them.  I am a construction worker, I'm particular about my house and want things done right.  They not only did a great job, but they were friendly.  

Recently they called ME to set up a free service call to check the system and made sure we were tip top.  That's right, I didn't have to call them.  Now that's customer service.  

I told them to install Nest thermostat so I can test it for work, and I don't love it.  They are going to come back out and put a regular one in.  The tech tried to tell me but I was insisting for test reasoning.  

HVAC is expensive, so spend your money with the professional people at Griffin Mechanical.  I do A/V work and appreciate the same care I give on my house.

Great fast response. Came out next day and quoted work. Finished repairs quickly with no surprises . Friendly and high quality!

Lee Company has already been to our home twice: to add a supply line for a gas dryer and to perform routine maintenance on the HVAC systems.  On both calls the technicians called when enroute and arrived early in their scheduled windows.  All work accomplished in a timely fashion.  Both teams cleaned up things before they left.  Prices were reasonable.  I even signed up for an annual service plan.  Good folks!

I am a property manager in the Davidson County area.  Over Christmas, due to the extreme temperatures, I had 4 emergency situations on water breaks.  I made 4 different calls to Lee Company for emergency service (as my regular plumber was away for the holidays).  As of January 5th, I have yet to receive a call back for even one service call that I requested. Obviously, I have resolved each of my problems with absolutely no help from Lee Company.  If they were too busy, they should have a least responded to my call and let me know.  I'm not sure why they even have an emergency 24 hour service line if they never follow up with customers. Will not be calling them again.

Repaired a small water leak from the crawl space. Charged $333 ($299 w/mil discount). I'll need to do some research on whether this is a normal charge. Technician was professional. Was seen promptly the day after I called.