Best Thermostat Repair in Minneapolis MN

I hired this company to help with electrical work in my new house. An electrician arrived on Nov 29th and I talked to him about the 5 or so things I needed done, such as installing an electrical outlet outside and new ceiling lighting and fans. He didn't do any actual work on the visit, nor did he charge me, but he also never followed up. I called the company on Dec. 7th to follow up on getting the work done and they said they needed to issue a quote first. Here it is now Dec 17th and I still haven't heard anything from them.

I had them install an air conditioner, they were very skilled, and I am happy with the installation, and the job that they did. They did an excellent job, customer service was also excellent .!!!

I have discovered Comfort Matters. I had been with the One Hour people for years and had bad service to many times. Comfort Matters is local, individually owned and they provide great personalized customer service.

True professionals, the sales crew doesn't try and sell you what you don't need! Used them three times and won't go anywhere else!

We had Legend Services do all of the plumbing and heating work with finishing our basement and it came out great. They were on time, very friendly. Left no mess behind, professional. I would highly recommend them to anyone I know.

Their work is excellent.  BUT their customer service is lacking.  The invoice does NOT state that you will be paying for their travel time.  Nor does it state that you will be paying for their lunch breaks.  Again, the work is excellent, but the customer service leaves something to be desired.

Called to have a/c serviced at 1:30 pm on Friday of a holiday weekend. We were amazed to have a tech at our house within 1h30 as we fully expected to schedule for the following week. Courteous and knowledgable, the tech not only got our a/c up and running but also spotted and fixed a gas leak we didn't know we had! So glad we called! We will definitely use them again, and highly recommend to those looking for professional, no-hassle service.

Jeff was on time, courteous and went the extra step to communicate with me about the job and other things I should consider. Excellent work.

Had Dean's out for routine furnace inspection. Charge was over $400, which should have been a clue that I was in for a ride.
The furnace is 15 years old and the tech explained that it is nearing the end of it's life expectancy. He pulled out a couple of parts (flame sensor and circuit board) and said they should probably be replaced soon. He also said the blower motor should be replaced. The estimate was $2207! He said furnace replacement would run about $4300. Replacement seemed to make sense, based on the parts costs, so I scheduled an appointment for the following day for a replacement cost estimate.
My brother has been in management at several major HVAC corporations for 35 years. I sent him a copy of the estimates. He told me I was being cheated! The flame sensor is a $10 part, yet charge was $335. Circuit board runs about $100, yet charge to replace was $844! Blower motor runs $100, yet replacement charge was $1028! The first 2 items were VERY easily removed. I suspect the blower motor would take a bit more effort.
The next day a guy came over from Dean's to give an estimate on furnace replacement. He suggested doing both furnace and A/C at the same time. The estimate was over $10,000! When I balked, the estimate gradually went down until finally levelling off at $7300 if I had the work done 2 days later!
I wrote an email to Dean's stating that I thought the estimates were outrageous and that I felt I was being taken advantage of because of my age and gender (I am a 74 yr old widow). The manager told me this is not true, that the prices are standard for this area and then abruptly ended the conversation!

The last time our Condo Association will use these people. In June we contracted for an annual maintenance check with BWS for our air conditioner. The service tech was very pushy and strongly suggested some additional services that were well beyond the initial advertised cost. Based on the age of our air conditioner he tried to convince us to buy another one as they happened to be doing another installation in the building the next day. Rather than replace the unit I agreed to a hard start modification and signed up for an annual service plan that he said would pay for itself. Later I heard that many owners were similarly pressured and that the owner was going to review all invoices and issue refunds. The owner of BWS corresponded with our Board President and encouraged owners to also reach out separately if desired. He also indicated that one of his techs had been overly aggressive in selling services.  I did call and was routed to his voicemail. Since that time there has been no action -- no return call or refund.  Based on these actions, or should I say lack of follow-up, it is safe to say that they will never get our business again.

MSP sold me a $6k furnace package, failed to do the duct work cleaning and likely installed the cheaper model fan.  Its been over 2 days since I first contacted them and made a follow up appointment.  I waited two hours for him to come to my house, called after the service window had expired and was told I'd get a call back in one hour.  No call.  Called the next day, was told I'd receive a call in less than one hour...I did, Rob said he stepped out of a service appointment to make the call and would call me right back.  That happened four hours ago, it is now past business hours.  The GM is apparently out of town.  I don't think I have ever experience worse costumer service in my life.  Of course, when I needed to buy a furnace they were at my house in a matter of hours.

Full disclosure Sabre advertises on our podcast and that's one of the reasons we started using them.  Our previous hvac co couldn't figure out what was wrong with our furnace and kept wanting to put in s new system. Sabre fixed our furnace and we didn't have to install a new system!   They do a great job and come out promptly.     Highly recommend.

Moving to a new home, needed some plumbing work before moving in. We called City View and scheduled an appointment for them to come out and give us an estimate on a couple of items that needed to be addressed.  They came out on a Monday and promised an estimate by Wednesday.  We called on Wednesday making sure they had our correct email, to which we were told rudely we would have it by the end of the day.  Nothing!!  Called late afternoon on Thursday again checking to see when we could expect it and making sure they had the correct email address. They apologized, saying they would get it out ASAP, NOTHING, no phone call, no email, no I'm sorry we have been busy, total silence.  Apparently they have enough business, I would not recommend using them, unless you like a challenge!!  They are only getting one star because I can't post without it!!

I 'won' a free humidifier.  Air Mechanical installed it in the furnace system and I was set up.  Shortly after, a transformer failed in the furnace.  They came back and installed a new transformer at a cost of nearly $400.  A couple days later, that transformer blew the internal fuse.  Air Mechanical returned and installed a new transformer.  I made sure the humidifier was never turned on until I got in a new furnace, it was worked great ever since.  And no, Air Mechanical did not install the new furnace and will never be back in my house.

Called them to help with a clogged sink at my house.  Rol Air sent an inexperience plumber by himself to run a snake.  After being unable to unclog my sink, he call his boss who, instead of coming to checkout his employees work, just told him tell me that the main pipe has probably bellied out and that it would cost me thousands of dollar to repair.  I told them I would need time to come up with that kind of money.   After he the plumber left, I went to home depot to rented a 75 ft snake and ran it myself.  After multiple passes and boiling hot water proud down the drain, the drain eventually unclogged.  I would not recommend this company and try a different plumber.

I called because I had my house for sale, accepted an offer, had the inspection and inspector said I had low water pressure. B & B came to my house and told me It was the screens and shower head, so it was not a big job. Brian (the owner) said he ordered parts and would fix it. Closing came quick and he quit responding. I ended up having to take $6200 less because it was too small of a job and he strung me along until it was TOO  LATE! TERRIBLE BUISNESS AND I WILL TELL EVERYONE I KNOW!!!

I can't help but agree with other reviews- RUN!

We had them come out on 12/10/2021 to fix a gas leak on our dryer. They charged us $242 to fix it.  16 days later I noticed the smell of gas again in the same spot; Centerpoint energy came out ASAP and assessed a gas leak in the SAME spot on our dryer. They could tell it was the same spot based on the yellow crayon marks noting where the previous gas leak had been.

I've since called Genz Ryan twice today telling them that the gas leak they 'fixed' 16 days ago is back. They said they would 'love' to come out and take a look at it, however we would again be charged to have them fix the same thing they fixed 16 days ago, saying there was no warranty on the fix and it was a 'temp' fix. WHO in the world wants a 16 day fix?!

I've asked to speak to a manager, but they are apparently in a meeting. So I have yet to speak to a manager. It's really the poorest customer service I've ever received. I'm not trying to be difficult, but for goodness sakes.  When Centerpoint came, they also confirmed they have not heard good reviews about Genz-Ryan.  So apparently I'm not the only dissatisfied customer.

We are a busy family with 2 boys under 4 years old. We don't have time to keep having Centerpoint come out to turn off our gas..... NOR is it safe to keep having gas leaks, NOR do we have the money to keep forking out money to Genz-Ryan for 'fixes' that really are not fixes at all.

I wish I could give a better review.  But really, have not been impressed.

Side note:  They also came out in October 2021 to fix the dryer gas shut off valve for $763. Very overpriced.

These guys are not reputable, They charge a $70 fee to come out to your home, when you schedule your told they cant even give a ball park fee as I was told all drain issues are different, Except when the Tech gets there the quote is $600 before he even looks at the job???   Why?  because this is their business model.  Collect $70 fee to come out, charge double the industry standard, then leave with your $70.

I had 2 bids under $370, I had the work done by a Plumber not a TECH, for $225.  

Sad to see these guys pushing the Veteran ownership angle and then have no integrity.  Look at all the other related complaints, all note $600 fee's.