Best Gas Furnace Repair in Minneapolis MN

We had a leaky utility room faucet that was fixed the same day that we called. We were very impressed with the level of professionalism that we received from the time that we called to when the gentleman left our house. We will definitely be using them again in the future.

Still waiting for my rebate since June, I call   Excel energy, they said they never received my rebate application, then I call and text Michael to see what's going on, no response.

Amazing company with excellent technicians that are friendly, professional and very knowledgeable. I know absolutely nothing about Air conditioning, and they gave me every possible option, including repairing my existing equipment which saved me a great deal of money. I'd recommend them to anyone needing Heating or AC repairs. Great company!!!!

We needed a new furnace and decided to go with Metro. It took a week for us to actually have the furnace installed, and during that time our home maintained a chilly 59 degree temp. The installation went well and they were respectful of our home and cleaned up when they were finished. They did discover on the day of installation that our air-conditioner coil was damaged, so that ended up costing us an additional $800, which would have been nice to know up-front, but I guess that's not possible until the furnace is taken apart. A week after installation, our furnace quit working. They came right away and discovered that the ignitor switch was bad. It took 1 day for them to order the part and get it installed. They gave us space heaters to use in the mean time. It was disappointing to have a problem so soon after getting the new furnace, and we hope this doesn't mean we have future problems to look forward to.

The best in the business! We've used them a few times now and they never fail to exceed our expectations. Fast, friendly, and professional service. We will definitely be calling Legend the next time we need heating, ac, or plumbing work done. Thank you, Erik, for getting our ac fixed so quick!

Everything you could ask for in a great service company. John gave specific detailed feedback, weighed the costs and benefits of what actions to take, showed commitment to customer satisfaction and feasibility in price and functionality, and I got to learn plenty of baseline information about the specific problems that were occurring on my unit so I know why decisions are made.

My new landlord informed me I would have no sink AND no hot water for 2 weeks the day before I was supposed to move in, but these guys showed up the NEXT DAY, while we were moving our things in, and got everything squared away within moments and even walked my husband through what the problem was so he knew what they were doing. Honestly wonderful service, knowledgeable AND pleasant guy. I work in major home appliances and I know exactly how rare that is

Would not recommend this company to even my worst Enemy.   They are nothing more than rip off artist.  Had a technician (used VERY loosely) come out and explain that our a/c unit was going to need some major parts replaced at an exorbitant amount of money $3000 or in his opinion to just replace the whole system for a mere $1000 more.   Happen to get a second opinion on the matter and low and behold for less than the cost of these con-artists to come out and describe all the things wrong with my a/c unit we are up and running cool and comfortable.  I did contact Alex and then also spoke to Greg to allow them to make this right.  They chose not to even attempt to make this right.  I would RUN from this company there are so many more out there that are better and that are actually TRUSTWORTHY.   They will belittle you, talk down to you and this basically explains how they do business.

Worst company I've ever seen.  All I wanted was to have a 3-way light switch fixed that wasn't working properly, and right away they said I need to pay a $400 disgnostic fee!  Really, it's just a light switch.  This company is completly a total RIP OFF!   They are taking advantage of everyone they can, especially older people, overcharging, and doing things that aren't even necessary.  Please stay away!!!!

Before I begin, I want to say that I have a unique situation. When my house was built (far before I bought it) they decided not to make room for a furnace inside the house. Instead, they opted to go with a furnace/air conditioner combo unit on the outside of the house.

My existing combo unit died in 2013. I hired Sabre Heating & Plumbing to install a new unit. On the installation day (Friday, December 20, 2013), I should have realized that Sabre was not the company I should have gone with. I was at work when they installed it. When I returned home, I tried to turn on the furnace but it would not turn on. I decided to look around the new unit to see if there was a power switch or button. I couldn't find one but instead found a pair of fuses just sitting on top of the unit and two wires coming out of the ground, neither attached to anything (see included images). I told them what I saw and the next day they came out and fixed it. Strangely, I did not see the fuses or wires poking out of the ground later.

To protect my investment, I signed up for their Sabre Blue Maintenance Plan. For $300/year, a technician would come out twice a year to make sure the unit was running correctly. For the first few years, everything seemed to be working just fine. I believed that when they came out for the biannual checkup that they were doing a thorough inspection of the unit. Also, since there were different technicians who came out over the years, if one technician missed something then the next one would probably catch it (or so I thought).

Things started to go wrong in the summer of 2018. At the beginning of August 2018, the air conditioner was not cooling my house so I had them come out. I looked back in my email and all I could find was a charge for $106.25. I don't delete emails so I was surprised to find no work order. On 8/16/2018, there was another charge for $108.00 to replace an ARMOD. On 10/11/2018, again my combo unit was having issues and I was charged another $125.00 for a trip fee. Next year on 8/22/2019, I again needed them to come out and repair my unit. This time at $234.00 and again with no work order so that I could not trace back what they did. One month later on 9/20/2019 they had to come out again. This time to replace the TXV at $433.89. The sheer number of issues with my unit should lead me to believe that these $300/year biannual checkups were either not being done or being done by untrained technicians.

This leads to the most recent issue. On 2/4/2020, I noticed my furnace making a loud whirring noise. On the following day, it stopped producing heat. The technician who came out replaced the inducer motor. I asked what I could do to prevent this going forward and he told me that sometimes they just seize up. He got the furnace working but I noticed that there was barely any air pressure coming out of the vents. I was happy the furnace was working so I just let it run for the night. I woke up cold at 3:00 am and saw that the temperature in my house was 56 degrees. I called Sabre again the next day and informed them that the furnace would run for 20 minutes and then shut off. They sent a different technician the following day. After working on it for a number of hours the technician told me that furnace was overheating and that a safety switch was turning it off. I asked him what could be causing it to overheat and he replied: I don't know. He told me that he would increase the high limit so that the overheating would not shut off the furnace. I didn't like this answer so, for the first time, I decided to call another HVAC company, Blue Ox. Within 20 minutes the Blue Ox technician discovered that the evaporator coil was completely blocked by dirt and dust. The reason why it was overheating was that no air was coming through the intake and the motor was trying extra hard to suck in air. In addition to this, the Blue Ox technician noticed that the exhaust vent was still taped inside the furnace where the evaporator coil was. The Sabre technicians who installed the furnace didn't know or even bother to inspect the unit after they had installed it (hence the random fuses and bare wires). Since this exhaust vent had been in there since the installation, it meant that no Sabre technicians had bothered to look at the evaporator coil, not on the numerous times they came out to fix the unit or on the many biannual checkups. In addition, these experts rarely offered solutions and were not even curious as to what the underlying issues were. This makes me believe that they are either severely under-trained, extremely lazy, or unethical. Any way you cut it, it is a good reason to go with someone besides Sabre.

We had a wonderful experience with Brad from Dean's Professional Plumbing. Brad did all the rough in and finished plumbing for our business, White Bear Meadery. It was a big project that other plumbing companies turned down but Brad made quick work of it with his years of plumbing experience. Would highly recommend Brad from Dean's Professional Plumbing for any of your plumbing needs. Thank you Brad for all your hard work! It was pleasure working with you. SKÅL!

I had a similar experience with BWS in 2018, like Collin N. did on 11/14/2020. BWS sent out a technician to fix my condensation pump. The technician forgot to remove the little piece of cardboard that activates the pump. The pump overflowed, soaked and ruined my carpet. I was told that if BWS was going to replace the carpet, I was going to have to pay for the condensation pump and labor. Which I was told came to a total of $1115. Even though I had coverage of 10 years all parts, compressor lifetime parts and  unit exchange 99 year unit replacement. My original installation date was 04/25/2014. Plus a Residential Service Agreement. BWS never took responsibility for my carpet and I had to pay for it's replacement.
Recently, my furnace started leaking water.
Steven came out on May 25, 2023 and barely took off one of the panels and looked into my furnace with a flashlight. He spoke to his manager in his van for several minutes and when he came out he gave me 3 options. I chose the option to put in 1.5 pounds of refrigerant and dye into the unit. It would cost me $489 and I would have to pay for it in advance. I did it because he said, BWS has changed. They now have about 40 employees and they are some of the best he has worked with. Later, when I received the invoice or the Description of Work it said, to keep the homeowner happy we added dye and refrigerant.  To pay an additional $489 would not make me happy. Steven said, BWS would call me to make arrangements to come out in 3 to 4 weeks to see where the dye was leaking, diagnose and fix the problem. During this time, I contacted 3 other HVAC companies.  They came out and took off at least 2 or 3 panels to find out why it was leaking. They told me the pitch of the core was not steep enough. (which was already replaced on 8/21/2018) The water would sit in the pan and when it would fill up the water would overflow and leak out the bottom of the furnace. 4 days short of 2 months has past since Steven was at my house. I still have not heard back from BWS. I texted BWS to have Steven call me. When I spoke to Steven I went through the entire list of reasons why I was so dissatisfied with BWS. I told him that by this time almost 2 months had past. I had another company completely install a brand new hvac system.
Steven asked me if I would like his manager to call me back. I said, I would love to have him call me back, but this is BWS and I know he won't. As of today he has not.

We just moved to town and desperately needed a plumber for some issues in our new home. Not knowing any plumbers in town I decided to google plumbers and ran across this company. I called and they immediately set me up with an appointment. I received a text message confirming the appointment. They arrived when they said they would and quickly diagnosed the problem and fixed it. About a week later I had another issue. Called City View Plumbing and again received immediate service. The same plumbers I had before arrived and I knew that I was in good hands! Again they quickly diagnosed the problem and will fix it once the part comes in. Nobody loves water leaks or plumbing problems. I now have peace of mind that this company will always be there for me in a time of need. I will definitely recommend them highly to anyone looking for a plumber or having plumbing issues. Kudos to a very well run company!

Always satisfied with Air Mechanical, I have been using their services for over 20 years.

We were just charged $450 to fix a leaky outside faucet which took under an hour to repair and no parts required w the explanation that jobs are charged by the project. They've done good work on previous projects thru our contractor, but will not use again for likely straight forward fixes that should be $200 or less...

So, I had my sewer backed up and called Rol Air. They came out and $600 stated they had cleaned out the pipe and there weren't many roots. Two weeks later I had a more severe back up and called them again. They charged me $250 to tell me the same thing that it was cleaned out- nothing was coming up and it was likely a belly in the pipe. They don't do bellies. So I just had Roto-Rooter out here and they looked at the pipe and found ROOTS. Not a belly. They said there were quite a few roots in there likely causing the issue. So I spend $850 at Rol Air to do absolutely nothing. I will NEVER recommend this company. I have contacted the Better Business Beureau for taking advantage of me and charging that much money to not do their job.

I wished I checked Yelp before calling.  

They promise free quotes-  that is reasonable as I am not asking for them to plan the interior decorating. Just how much is it for an outlet install.  

They are available to call- discuss with you that their appointments are open ended - you know .. like the cable company..  however this is even worse-  there is NO TIME FRAME!   Just that sometime during the day they will call you within 30-45 minutes for you to go out.  

That is ridiculous.  

Oh. The free quote they are so proud about- is ONLY if you purchase-  which really is NOT A FREE QUOTE!   Be realistic a free quote is a free quote.  No I wont wait around 12 hours for your tech to possibly be available.

This clearly is working for your company but I will never support you.

The plumbers they send out are polite, courteous and capable, but Uptown Plumbing (now Hero Plubming) is incredibly overpriced. If you need anything more than a tune-up, their estimates will come in exponentially higher than an independent plumber. I've been quoted a price of over $1,000 for a job another plumber did for less than $200. As for the Happy Home-owner's Club, be prepared to wait a long time to get a tune-up. Appointments are often rescheduled.