Best Gas Furnace Repair in Minneapolis MN

We found this company on Yelp.  We first started communicating over Yelp messages.  They said they would call me on Monday and they did.  We scheduled them for next Tuesday and they were on-time.  I really liked the text message reminders and a picture of the electrician before he arrived.  

We had a new outdoor light installed above our front door and two new outdoor power outlets.  He had a difficult job because the light had to be 50 years old.  I was right. It had Stucco over the inside electrical housing bracket.  After a few hours he had successfully completed the work.  There is zero chance I would have completed the installation.  After that we moved to the garage.  I moved everything from the walls and began drilling holes for the wiring.  I went back inside to take a few meetings and before I knew it he was done.  Great work!

I had them install an air conditioner, they were very skilled, and I am happy with the installation, and the job that they did. They did an excellent job, customer service was also excellent .!!!

Jeff was great! I called these guys for a furnace tune up. He explained everything that was going on with the furnace and I felt comfortable with his recommendations. He was friendly and went above and beyond when I needed help and he even fixed my thermostat that kept flashing filter. If you're looking for friendly and affordable heating and AC people, these are your guys! Highly recommend!

Fast, efficient and $300.00 below my other estimates! Great job! Highly Recommend them!

The best in the business! We've used them a few times now and they never fail to exceed our expectations. Fast, friendly, and professional service. We will definitely be calling Legend the next time we need heating, ac, or plumbing work done. Thank you, Erik, for getting our ac fixed so quick!

Everything you could ask for in a great service company. John gave specific detailed feedback, weighed the costs and benefits of what actions to take, showed commitment to customer satisfaction and feasibility in price and functionality, and I got to learn plenty of baseline information about the specific problems that were occurring on my unit so I know why decisions are made.

Had an appointment for 9:30 to 11:30 today. Didn't show up, didn't return my call until after 3pm. Called another plumber. Very disappointed. My time is just as important as others.

Very dissatisfied with the timeframe I was given. I was told between 10:00 and 12:00. I even called that morning to confirm and was told someone would be out to my house between 10 and 12. Received a text at 11:50 that Rick was on his way. 40 minutes later still no Rick. I called and was told he's on his way. Rick arrived at 1:15. Dressed professionally and polite. Rick did a very good job explaining what he did and the results of our furnace. Answered all my questions with great detail and I felt he was efficient. I just wish they could give a better timeline. I missed a half of a day of work waiting.

NOT RECOMMENDED -Beware

What's the deal with all these local service companies who buy up the small mom and pop operators then want to come in an sell you all these services?  Whatever happened to finding someone to do some simple work at your house who would just come in and do the job without trying a bunch of up sells?

I bought a couple of new lights to hang over our island and did the diy thing and got them hung-only for some strange (minor) reason they wouldn't light up so I decided to simplify my life and call an expert. Saw a commercial for these guys on the news so thought I'd give them a try. I wish I hadn't.

Paul arrived at 10:30, well within the promised window and spent a hour looking around the house in a safety audit to see what other things might need fixing. I wasn't expecting much as our home has been extensively remodeled -twice - since we lived here. I just wanted a couple of fixtures looked at...

His first estimate was over $2,100 for a bunch of optional work including adjusting my two already hung light fixtures, changing out some outlets, adding whole home surge protector and more.  I about fell off my chair!  To just tweak the light fixtures they wanted $333.

Needless to say I paid the $59 trip charge and sent him on his way.  I was totally shocked.

BUYER BEWARE WITH THESE GUYS!!!!

Everyone makes mistakes and accidents happen. It's part of life.

However, when a company repeatedly makes blunders which cost you money and then refuses to make it right, that's just bad business. Personally, I had to take vacation time over six days and spend an additional $700 too because of their errors.

My wife and I built a new home last year with Sabre as the HVAC and plumbing contractor, and we've had an incredible amount of trouble with their quality, craftsmanship and customer service.

Here's is a quick rundown of the trouble we've had with Sabre:

-The technicians at Sabre installed our HVAC system wrongly causing cold winter air to be forced into the house instead of passing through the furnace. This caused our winter heating bill to be $100-$150 more than the average for the winter months.  It was eventually fixed, but in the end, their mistakes cost me money.

-Because of the issues with the HVAC system would couldn't use our lower level during the winter. The temperature rarely crept above 60 degrees.  At night, the temperature rarely got above 55 degrees, despite our thermostat set at 70 degrees. The problem was eventually resolved, but it took over three months and six service visits to get it done.

-Our 2 Zone HVAC system and thermostats were wired backward. The heat control on the thermostat was wired to the AC system, meaning the AC would turn on when the heat was supposed to. This meant we were greeted by a blast of cold air when the heat was supposed to turn on. This should have been found during inspection but was not. Again, Sabre had to send someone out.

-Technicians had to come to our home six times over two months to fix the problems above. Yes, you read that correctly SIX TIMES. This forced me to take unnecessary time off and lose even more money.  You know it's ridiculous when you are on a first name basis with the technicians.

-Finally, we had a natural gas line installed during the building process. I spoke with a rep from Sabre and was quoted over the phone $292 for the job. To my surprise, I received a bill for $550 after it was installed. This price was never agreed upon at any point. I would have paid the bill without much thought, but because we had so much trouble, I was extremely annoyed. I paid the bill, but the company should have compensated us.

Save yourself the trouble and take your business elsewhere.

I have a simple clogged pipe in the sink. when I asked how much to snake the drain over the phone they refused to give me an estimate or ball park number. when they came out, after only running the water to see it's not draining they gave me a price of over $500 just to snake the drain. the national average is between $150 -$200 so I told them to leave and had to pay the $49 travel fee.

I feel like I was roped into paying the $49 fee or be a sucker and pay 4x what I should pay to simply snake a drain. I should dispute the fee because they refused to give an estimate over the phone but I have better things to do.

DO NOT USE THIS COMPANY!  I gave this company three chances (apparently I'm an idiot) and should have stopped after the first job.

1. Installed AprilAir which seemed to go well but technician left a mess

2. Hired for an AC tune-up and was talked into a full cleaning. Didn't run right after that.

3. Hired to fix water softener. Didn't fix it and as a bonus, threw the water in the holding tank on our grass which killed it along with the soil so not an easy fix. Asked for compensation and luckily they agreed. Tech came back to try and repair it (which was suppose to be free) but it still doesn't work. And he charged me some because he said we had too much salt unit so it was extra work for him.

2 (continued). Came back to fix whatever happened while they were cleaning it. Was told it would take like $600 to repair. Said no, hired Golden Valley Heating & Air who came out that day and fixed it for significantly less.

Much frustration, time, and money wasted on this company.

We just moved to town and desperately needed a plumber for some issues in our new home. Not knowing any plumbers in town I decided to google plumbers and ran across this company. I called and they immediately set me up with an appointment. I received a text message confirming the appointment. They arrived when they said they would and quickly diagnosed the problem and fixed it. About a week later I had another issue. Called City View Plumbing and again received immediate service. The same plumbers I had before arrived and I knew that I was in good hands! Again they quickly diagnosed the problem and will fix it once the part comes in. Nobody loves water leaks or plumbing problems. I now have peace of mind that this company will always be there for me in a time of need. I will definitely recommend them highly to anyone looking for a plumber or having plumbing issues. Kudos to a very well run company!

Best service around!  They've worked on my gas and geothermal system.  Very knowledgeable and fanatical about letting me know when they are showing up for an appointment.  I've used them also for plumbing and installing a garage heater.

Had them install a new furnace and air conditioning system which was done very professionally with attention to detail along with cleaning up some hoses, pipes and wires while they were at it.  I would have given them 5 stars but there were some small items that were not conveyed to us at time of installation but were taken care of quickly upon their visit they provide free of charge for the first check up on the entire system which included testing furnace operation, gas fume sample and a complete cleaning of the air conditioner to remove all dust, dirt and junk accumulated on outside component.
I would definitely recommend them to someone looking for a complete new system.

Called them to help with a clogged sink at my house.  Rol Air sent an inexperience plumber by himself to run a snake.  After being unable to unclog my sink, he call his boss who, instead of coming to checkout his employees work, just told him tell me that the main pipe has probably bellied out and that it would cost me thousands of dollar to repair.  I told them I would need time to come up with that kind of money.   After he the plumber left, I went to home depot to rented a 75 ft snake and ran it myself.  After multiple passes and boiling hot water proud down the drain, the drain eventually unclogged.  I would not recommend this company and try a different plumber.

I called asking for an estimate on a job to adjust the temperature cap on a Kohler thermostatic mixing valve. I know from talking to customer support that the job doesn't require any parts. The receptionist informed me that they don't give estimates over the phone and that there is a $99 service call fee to even find out how much they are going to charge. Fair enough, they can't be running around town all the time without getting paid. But she said they don't tell people their hourly rate on which they would base the quote. She wouldn't even say that the quote would be based on an hourly rate at all. Opaque pricing like this is offensive.

I had my toilet replacement successfully performed. I was sent a picture of the technician prior to his arrival, and it went pretty smoothly. I hadn't mentioned that I had already purchased a Toto toilet unit for the replacement, and they were completely fine with removing the the toilet and replacing it with the one I purchased. The technician also recommended that I not use a wax-free seal ring given high failure rates with them and instead used a wax seal ring he had free of charge. He cleaned up and brought everything with him. Really nice guy all around.