Best Air Duct Repair in Minneapolis MN

We found this company on Yelp.  We first started communicating over Yelp messages.  They said they would call me on Monday and they did.  We scheduled them for next Tuesday and they were on-time.  I really liked the text message reminders and a picture of the electrician before he arrived.  

We had a new outdoor light installed above our front door and two new outdoor power outlets.  He had a difficult job because the light had to be 50 years old.  I was right. It had Stucco over the inside electrical housing bracket.  After a few hours he had successfully completed the work.  There is zero chance I would have completed the installation.  After that we moved to the garage.  I moved everything from the walls and began drilling holes for the wiring.  I went back inside to take a few meetings and before I knew it he was done.  Great work!

Friendly, prompt, and great communication. I've used Rumpca a couple times now, and they will continue to be my first call when I need service done on my furnace, air conditioner, or Wirsbo heating system. Very satisfied.

Actual installation process of new HVAC system was fine. However, he was supposed to submit a $450 rebate for us- never did or said he did and maybe used the wrong number. I have now reached out to him in every way possible with no response. My texts to him make it seem that he has blocked me. So that sucks. Michael, if you see this, all I need is the info for you so I can submit it myself and get the $450 back that is owed to me based on our agreement, what I paid and what you said you would take care of.

Totally unprofessional to ghost people like this.

Beware of misleading service notice from this company, they claim your warranty could be in jeopardy if you don't have them inspect your equipment. Looks like they're trying to lure non-suspecting customers.....

We had Legend Services do all of the plumbing and heating work with finishing our basement and it came out great. They were on time, very friendly. Left no mess behind, professional. I would highly recommend them to anyone I know.

Third time I called for service, first time I was disappointed. No phone call or note upon arriving home, so I wasn't sure if anything had been done that day. Also, the scary pipe banging I called about is still there. Sounds like it is about to rip through my wood floors every time it happens... I will fix that myself.

Then three nights ago the drain setting in my sink - that I had them install - popped right off. Don't think that is supposed to happen... I will fix that myself, too. (Dramatic self-pitying sigh).

So we had metro do our rehab, and everything just turned out great.

We are SO HAPPY we called H2C Heating, Cooling, and Plumbing for a second opinion on our malfunctioning older boiler!  We originally called the people with all the billboards in & around NE Mpls - they came away with Inform customer to replace boiler it's not worth putting over $3000 into it.   Well, I just had this niggling feeling that something was not right about this - ended up finding a recommendation on the Facebook page North House for H2C -- $290 later we are up & running with heat throughout the house! myH2C.com

We had contacted last night for emergency service as we had no heat. We talked to dispatch who talked to the tech and stated he couldnt guarantee that he had the part available but had something that may work. Dispatch stated we could have someone out first thing in the AM between 8-10 with the part. She explained to turn on our faucets and advised if we had any heaters to run to assure nothing would happen tonight until AM.We contacted office at 9:15AM to check status and we were then told the appointment was set between 10-2?? We then told them about our convo last night and was transferred to ztephanie who reached out to tech and was going to call back.. NO CALL. We called back at 9:45 spoke to gal who said that someone was to have called us back 20min ago to update status but since we didnt receive the call gal stated that the tech is on an emergency call and we were the next appointment. 10:45 no service tech called back spoke with Manager Kristi who couldnt tell us how many more appointments were before us and stated that she is unsure of why we were told we would be first appointment in the AM. 11:20 we cancelled our appointment as the attitude and lack of communication that we were given implied that we would be getting nicked and dime for following up on an appointment. I never experienced such horrible customer service and I would never suggest this company.

Dishonest people.

I bought two gas furnaces from this company which came with complete ten year parts and labor warranties.  (The first one was after I had them come out for a tune-up and the red-tagged it.  A common scam it seems).   I signed up for their comfort club which charged me monthly for services.  After five years one furnace completely died.  I was glad I had that complete parts and labor warranty--until I tried to actually use it and was told it was completely worthless.  Long story short, I ended up having to buy a complete second system to replace the first one that died.  Stupidly I continued to use them but after a while I cancelled the monthly service.  I called multiple times to cancel and was assured it was cancelled.  But surprise, it was charged again.  Terrible customer service.  Sorry I ever had anything to do with these people.

Before I begin, I want to say that I have a unique situation. When my house was built (far before I bought it) they decided not to make room for a furnace inside the house. Instead, they opted to go with a furnace/air conditioner combo unit on the outside of the house.

My existing combo unit died in 2013. I hired Sabre Heating & Plumbing to install a new unit. On the installation day (Friday, December 20, 2013), I should have realized that Sabre was not the company I should have gone with. I was at work when they installed it. When I returned home, I tried to turn on the furnace but it would not turn on. I decided to look around the new unit to see if there was a power switch or button. I couldn't find one but instead found a pair of fuses just sitting on top of the unit and two wires coming out of the ground, neither attached to anything (see included images). I told them what I saw and the next day they came out and fixed it. Strangely, I did not see the fuses or wires poking out of the ground later.

To protect my investment, I signed up for their Sabre Blue Maintenance Plan. For $300/year, a technician would come out twice a year to make sure the unit was running correctly. For the first few years, everything seemed to be working just fine. I believed that when they came out for the biannual checkup that they were doing a thorough inspection of the unit. Also, since there were different technicians who came out over the years, if one technician missed something then the next one would probably catch it (or so I thought).

Things started to go wrong in the summer of 2018. At the beginning of August 2018, the air conditioner was not cooling my house so I had them come out. I looked back in my email and all I could find was a charge for $106.25. I don't delete emails so I was surprised to find no work order. On 8/16/2018, there was another charge for $108.00 to replace an ARMOD. On 10/11/2018, again my combo unit was having issues and I was charged another $125.00 for a trip fee. Next year on 8/22/2019, I again needed them to come out and repair my unit. This time at $234.00 and again with no work order so that I could not trace back what they did. One month later on 9/20/2019 they had to come out again. This time to replace the TXV at $433.89. The sheer number of issues with my unit should lead me to believe that these $300/year biannual checkups were either not being done or being done by untrained technicians.

This leads to the most recent issue. On 2/4/2020, I noticed my furnace making a loud whirring noise. On the following day, it stopped producing heat. The technician who came out replaced the inducer motor. I asked what I could do to prevent this going forward and he told me that sometimes they just seize up. He got the furnace working but I noticed that there was barely any air pressure coming out of the vents. I was happy the furnace was working so I just let it run for the night. I woke up cold at 3:00 am and saw that the temperature in my house was 56 degrees. I called Sabre again the next day and informed them that the furnace would run for 20 minutes and then shut off. They sent a different technician the following day. After working on it for a number of hours the technician told me that furnace was overheating and that a safety switch was turning it off. I asked him what could be causing it to overheat and he replied: I don't know. He told me that he would increase the high limit so that the overheating would not shut off the furnace. I didn't like this answer so, for the first time, I decided to call another HVAC company, Blue Ox. Within 20 minutes the Blue Ox technician discovered that the evaporator coil was completely blocked by dirt and dust. The reason why it was overheating was that no air was coming through the intake and the motor was trying extra hard to suck in air. In addition to this, the Blue Ox technician noticed that the exhaust vent was still taped inside the furnace where the evaporator coil was. The Sabre technicians who installed the furnace didn't know or even bother to inspect the unit after they had installed it (hence the random fuses and bare wires). Since this exhaust vent had been in there since the installation, it meant that no Sabre technicians had bothered to look at the evaporator coil, not on the numerous times they came out to fix the unit or on the many biannual checkups. In addition, these experts rarely offered solutions and were not even curious as to what the underlying issues were. This makes me believe that they are either severely under-trained, extremely lazy, or unethical. Any way you cut it, it is a good reason to go with someone besides Sabre.

ZERO STARS! TERRIBLE! We had a plumbing emergency and the response was reasonably quick, but everything went downhill immediately. They couldn't figure out what was wrong for hours and during the course of their investigation, they cut our power (which we didn't have for days) and then the electricians they eventually sent left scuffs and mud all over our walls and floors. On top of this, and despite the fact that we discussed it with them beforehand and they were well aware we were using insurance, they refused to give us an itemized receipt (which most insurers require), which meant we were out thousands of dollars. DO NOT USE!!! IT WILL BE ONE OF THE WORST MISTAKES YOU EVER MAKE!!! Also, they get you to sign up for a probably illegal program to save money, which is an auto-renewal deal that doesn't contain a notice provision so you cannot actually cancel. If not completely illegal, it is still 100% shady.

We encountered BWS Heating almost by accident: they were chosen by our property management company to do emergency service on the water heater at our rental property in the Twin Cities area. At the time (01/18/2020) , we were out of the state and went along with their recommendation.
Simply put, I would never choose to do business with BWS again.

First, the diagnostic service that they provided cost us $188 because it involved overtime because the work occurred on a Saturday.

Second, the work involved in relighting the pilot light for the water heater cost us another $200.

Interestingly, our contract with Renters Warehouse stipulates a $400 ceiling on emergency repairs. As noted below, the charge of $388 was probably not an accident (see Fourth below).  

Third, we received a quote for a new water heater with two options (either 40 or 50 gallon capacity) with pricing but no indication whatsoever about the manufacturer or any other product details for the units being proposed.

Fourth, after the immediate crisis was resolved, we learned that BWS pays a referral fee (or kickback) to Renters Warehouse whenever they are referred for a service call.

We did, in fact, contract with another company, one within 6 miles of our residence in contrast to the 25-30 mile distance for BWS. This firm not only provided us with specific details of the product options that they recommended, but went above & beyond installing the new water heater by making a couple of small improvements in our furnace room operation (at no additional cost, by the way).

Thom B.

Moving to a new home, needed some plumbing work before moving in. We called City View and scheduled an appointment for them to come out and give us an estimate on a couple of items that needed to be addressed.  They came out on a Monday and promised an estimate by Wednesday.  We called on Wednesday making sure they had our correct email, to which we were told rudely we would have it by the end of the day.  Nothing!!  Called late afternoon on Thursday again checking to see when we could expect it and making sure they had the correct email address. They apologized, saying they would get it out ASAP, NOTHING, no phone call, no email, no I'm sorry we have been busy, total silence.  Apparently they have enough business, I would not recommend using them, unless you like a challenge!!  They are only getting one star because I can't post without it!!

DO NOT USE THIS COMPANY!  I am a former Dean's Service Club Member and it is an ABSOLUTE ripoff.  Within ten minutes of my annual furnace inspection, my furnace was shut off and red tagged for a leaking secondary heat exchanger and was told I was in imminent danger due to carbon monoxide buildup.  I was immediately told I would need to replace my furnace or pay major $ for repairs and that they could do it today and had great financing options (especially if you got both an AC and furnace).  Well, imagine my surprise when I'm told my AC unit needs a $4k repair or replacement.  When I suggested that I wanted a second opinion before dropping $10-$17K, I was told that the technician's manager probably wouldn't be able to get me as good of a price unless I did it right then and there.  After he left, Standard Heating and Cooling came out and inspected the furnace and found ZERO issues with the heat exchange and no evidence of carbon monoxide.  I gladly paid their $89 service fee and cancelled all subscriptions and scheduled maintenance with Dean's.  Fabricating an emergency/hazard to screw people out of thousands of dollars is a level of sickening, unethical behavior that has probably worked on unsuspecting people in the past, but hopefully this review will help someone avoid a similar experience.

Side note - Dean's Customer Service was really great about reaching out and trying to retain me as a customer, so I have no complaints about that part of the company.

So, I had my sewer backed up and called Rol Air. They came out and $600 stated they had cleaned out the pipe and there weren't many roots. Two weeks later I had a more severe back up and called them again. They charged me $250 to tell me the same thing that it was cleaned out- nothing was coming up and it was likely a belly in the pipe. They don't do bellies. So I just had Roto-Rooter out here and they looked at the pipe and found ROOTS. Not a belly. They said there were quite a few roots in there likely causing the issue. So I spend $850 at Rol Air to do absolutely nothing. I will NEVER recommend this company. I have contacted the Better Business Beureau for taking advantage of me and charging that much money to not do their job.

Get a second opinion before committing to a purchase of a new furnace. Be wary of high pressure sales tactics eg they don't make furnaces like they use to, repair parts are in short supply and may take a while to come in while the new furnace can be installed tomorrow afternoon, and as expected sign now!

My ten year old furnace went out on one the coldest January days in Minneapolis. Service was prompt, the next day. Filter was clogged and furnace stopped. After inspection nearly every part needed replacement, for a staggering cost in parts and labor of $6,000 and a new furnace option for around $5,000 was presented.

It didn't make sense. Called for a second opinion and the issue was resolved within 10 minutes by connecting a lose wire.  The furnace started immediately.

The month before I had a furnace replaced at another property,  the sales spiel was basically the same. Hence the alert to get a second opinion.

Be wary, should your furnace stop get some strip heaters and a second opinion, it saved us thousands.

Bought a very expensive radiant system from Hero.  Salesman told me that we would have infinite hot water......we absolutely do not.  On days below zero it takes 3 runs to fill a bath tub.  On above zero days it takes 2.  The care given to the installation of the system was also unsatisfactory.  This year they have been out twice to not fix the problem.  NO HOT WATER FOR THE LAST WEEK.  Says open til 1130 p.m.  I was told today they have no on call technician.  I was also told after 330pm is difficult.... so it's my fault for having a job.   I haven't had a single year in 8 years my system hasn't had problems.  DO NOT USE HERO.