Best Air Duct Repair in Minneapolis MN

We found this company on Yelp.  We first started communicating over Yelp messages.  They said they would call me on Monday and they did.  We scheduled them for next Tuesday and they were on-time.  I really liked the text message reminders and a picture of the electrician before he arrived.  

We had a new outdoor light installed above our front door and two new outdoor power outlets.  He had a difficult job because the light had to be 50 years old.  I was right. It had Stucco over the inside electrical housing bracket.  After a few hours he had successfully completed the work.  There is zero chance I would have completed the installation.  After that we moved to the garage.  I moved everything from the walls and began drilling holes for the wiring.  I went back inside to take a few meetings and before I knew it he was done.  Great work!

Professional, local and friendly. Installation of my whole house humidifier went smoothly.

Actual installation process of new HVAC system was fine. However, he was supposed to submit a $450 rebate for us- never did or said he did and maybe used the wrong number. I have now reached out to him in every way possible with no response. My texts to him make it seem that he has blocked me. So that sucks. Michael, if you see this, all I need is the info for you so I can submit it myself and get the $450 back that is owed to me based on our agreement, what I paid and what you said you would take care of.

Totally unprofessional to ghost people like this.

I have discovered Comfort Matters. I had been with the One Hour people for years and had bad service to many times. Comfort Matters is local, individually owned and they provide great personalized customer service.

We had Legend Services do all of the plumbing and heating work with finishing our basement and it came out great. They were on time, very friendly. Left no mess behind, professional. I would highly recommend them to anyone I know.

Third time I called for service, first time I was disappointed. No phone call or note upon arriving home, so I wasn't sure if anything had been done that day. Also, the scary pipe banging I called about is still there. Sounds like it is about to rip through my wood floors every time it happens... I will fix that myself.

Then three nights ago the drain setting in my sink - that I had them install - popped right off. Don't think that is supposed to happen... I will fix that myself, too. (Dramatic self-pitying sigh).

Their scheduling is a bit lackluster. But I got a new water heater and softener installed at reasonable prices. Price estimates already included labor. They even did some extra work like removing a humidifier I didn't want and fixing my kitchen's water at no extra charge. Not something to expect, but that is quality service and good business right there.

Awesome company to deal with! Had them come out and hook my refrigerator, stove, plumbing lines, and fix my toilet. They did all this in a couple hours and did a unbelievable job. I would highly recommend them to everyone.

We had contacted last night for emergency service as we had no heat. We talked to dispatch who talked to the tech and stated he couldnt guarantee that he had the part available but had something that may work. Dispatch stated we could have someone out first thing in the AM between 8-10 with the part. She explained to turn on our faucets and advised if we had any heaters to run to assure nothing would happen tonight until AM.We contacted office at 9:15AM to check status and we were then told the appointment was set between 10-2?? We then told them about our convo last night and was transferred to ztephanie who reached out to tech and was going to call back.. NO CALL. We called back at 9:45 spoke to gal who said that someone was to have called us back 20min ago to update status but since we didnt receive the call gal stated that the tech is on an emergency call and we were the next appointment. 10:45 no service tech called back spoke with Manager Kristi who couldnt tell us how many more appointments were before us and stated that she is unsure of why we were told we would be first appointment in the AM. 11:20 we cancelled our appointment as the attitude and lack of communication that we were given implied that we would be getting nicked and dime for following up on an appointment. I never experienced such horrible customer service and I would never suggest this company.

Avoid.  They use the because you've been a previous customer line when you've never done work with them before.  They immediately tell you the sky is falling and only they can fix it for the small amount of $3,500.....

Contracted Sabre to install a garage heater which involved installing vent, running gas line from mechanical room, and installing the heater and thermostat.  Top notch and did everything they said they would.  Communication from both the office staff and field team was phenomenal and exceeded my expectations.   I'd disregard older reviews.  I can't speak to their service back then, maybe they made changes.  They were prompt, on-time, and did exactly what they said they would.  Thank you!

Overly aggressive and dishonest sales person (Ray R), poor quality installation of my hvac that left the gas line obstructing the bottom panel so it can't be fully serviced without removing the gas line, overcharged thousands of dollars for the lowest quality product. Avoid Dean's, I'd give them less than 1 star if that was an option.

Edit: they responded to my google review and asked me to call them but all they did was waste more of my time. After telling me they were unable to pull up the pricing information for the hvac unit they sold me they assured me they gave me a fair price but the exact same units are available at retail prices, including delivery, for many thousands of dollars less than I was charged even including the discounts I was offered. Do not hire Dean's, they will take advantage of you and then pretend to care about your concerns while giving you the run around.

Installed a new water heater in my home that leaked overnight a few days later, flooding my basement. They fixed the leak but have been completely unresponsive in taking responsibility for the damage it caused. I'm now stuck with an $18k claim on MY homeowners insurance. I would advise you take your business elsewhere.

Friendly and knowledgeable!  CVP came out immediately when we had a pipe leak.  hVe used for 2 homes and several products/repair.

BUYER BEWARE!!!   Please read this before doing business with this company.  I really wish I would have read the reviews before recommending my son use their service.  I thought it would be an easy fix since his A/C was blowing not so cold air on very hot Days.   The technician (Brandon) came out on Thursday July 7th, 2022 to take a look at the unit.  He discovered the unit Frozen up and said he would come back in the morning to finish his diagnosis.   He came and diagnosed it to a Fried Circuit board and advised my son that both the AC and Furnace would need to be replaced.  My son had just bought his first house a few months ago and was told that both needed to be replaced by the trusted advisor (Brandon and even then called his boss Eugene) that loved by sons name so much that he wanted to speak to him.  My son proceeded to listen to a sales pitch to which they were going to get the best price available, $12,000 but the units wouldn't be in for two weeks.  Even though the units were supposedly bad and circuit board fried, Brandon then decided to fill up the bad unit with Freon and told him that its ok, when the new units come in they will take the Freon back out of the bad unit and put it into the new unit and charged him $1800 to fill a 1.5 Ton unit.  My son called me immediately after the since he now was being advised to buy a new AC and furnace.   I told him to stop and call someone else immediately for a second opinion.  The second tech came out within 200 hours, diagnosed the unit as a small pipe that needed to be replaced.  Checked the Freon level and replaced the small pipe.  $280 later, system is up and running and no need to replace the units.  No circuit board fried, etc...  In the meantime he calls to cancel the order for the new units.  He was very busy with work so I offered to help call and get proper resolution to the situation with Deans.  I called on friday afternoon and asked to talk to Dean, who obviously is no longer there. They are using the name for continued business use.  I asked for the next person in charge, whom nobody knew who was in charge, they finally said they would have the person from Customer Excellence get back to me within 24 hours.  I expressed how important this was and they would try to get back to be ASAP.  No response rest of day friday, oh but then I get the survey request from them as a text on saturday afternoon, which i replied saying I don't think you want to have me do a review.  Someone quickly responded saying oh Sorry I will make sure to get someone back to you first thing Monday.  I finally talked with Ari (Customer Excellence Leader) who was completely unprepared even though she was informed of the importance of my call back.  My discussion was of this sort, I hope this is just a training issue for the technician and not the way that Deans does their service.  After seeing other reviews on this site, BBB and other social media outlets, I tend to believe this company is operating in a horrible fashion trying to take advantage of a first time naive home owner and in John C's review from 7/9/22 an elderly mother, I cannot recommend anyone taking the chance of  doing a business with this company.  I have since talked with the Customer Excellence Leader multiple times and her attitude towards the customer is unbelievable, the smug condescending nature of her attitude will be held in my regards as the lowest level of customer service I have ever dealt with,

So, I had my sewer backed up and called Rol Air. They came out and $600 stated they had cleaned out the pipe and there weren't many roots. Two weeks later I had a more severe back up and called them again. They charged me $250 to tell me the same thing that it was cleaned out- nothing was coming up and it was likely a belly in the pipe. They don't do bellies. So I just had Roto-Rooter out here and they looked at the pipe and found ROOTS. Not a belly. They said there were quite a few roots in there likely causing the issue. So I spend $850 at Rol Air to do absolutely nothing. I will NEVER recommend this company. I have contacted the Better Business Beureau for taking advantage of me and charging that much money to not do their job.

It took almost 3 weeks, numerous phone calls, and lots of time but they eventually did the right thing and gave me a refund.  I hope my experience was an isolated incident but would caution people against using this company as I am out of significant time and effort.

I had a new waste line installed because someone used 2inch to a 3 inch. These guys were on time I thought pricey they did not give us a break down on what they did just 3 quote's I would like these guys better if they had flat rate per hour and a brake down on the billing. Just like a car repair I am sure I could have found some one cheaper but not as fast having a new toilet in your living room puts in a spot. I hope I don't have to hire again. Not because there bad.