Best Electric Furnace Repair in Memphis TN

We have used them multiple times in the past for different issues and I have recommended their services countless times. Their current practices are horrible though. Their plumber came and uncovered a leak behind my toilet and did not offer to fix it. He wanted to sell me on repiping my entire house for over $10k. He said he would call me back, but never did. He left water spraying into my bathroom for 3 days. I had to message the owner directly and he put me in touch with the original guy. He was going to come that Saturday morning so I canceled my early morning plans. He had not shown by 1230 so I called and canceled the service call and had another company fix my leak. The owner is defending his employee and has not offered an apology. And he's upset that I replied to a Facebook post looking for HVAC services saying that I had an issue with his company. Apparently it's wrong for me to be upset about a company's bad performance.

Best hvac man out there got my air up and running in 15 minutes when 3 other companys said there was nothing they could do. Id recommended mr Dan to anyone

First attempt at installation not possible due to wrong pan size and wrong width of heater for closet size.

Sales rep (Dustin) had duly noted all relevant measurements, but no internal confirmation by Patrick (manager) prior to sending a truck.

Big waste of time, plus no respect for neighbors who had water turned off in entire section of condo building.

Wrong technicians (not the crew originally promised) arrived today --  two weeks later and more or less as scheduled. No advance call as promised. No shoe covers as promised & wearing sewer boots.

Poor communication between Patrick and Nikita at office. No prior explanation about original crew having called in sick.

Multiple follow-up calls from Choate's -- apparently only responsive when the sale is suddenly on the line.

Too many issues with Choate's, especially during Coronavirus surge.

Last person I spoke with was advised to expect a bad Yelp! review from this highly vocal and disappointed previous customer.

David Noonan

The service guy showed up on time, but spend 30 mintes trying to sell me a maintenace
contract I wasn't interested in and 10 minutes fixing my a/c. It is working but not cooling
as fast. This must be the new thing to do since this is the third time this year I have been
given a hard sale for a yearly maintenance contract costing more than the repair. I really
dislike a hard sale in my home I didn't ask to be given. Otherwise, everything was OK.

Ryan & Anthony came out & verified that our leak was coming from our upstairs shower by reproducing the problem. Prior to Ryan's arrival we had already had 1 estimate & my uncle deduced that it was the shower. Arctic guys seemed very knowledgeable, patient & courteous. My only complaint is that I wasn't informed of service charge for estimate/diagnosis when I made appointment. Service charges for estimates and diagnosis are acceptable but not everyone charges for estimates. While I probably will go with another vendor, I think these guys deserve a chance. Just make sure you know that there is a service charge for estimates and what it is BEFORE they come out.

Although technician was extremely nice, he misdiagnosed the problem. I still paid for the service although the upstairs AC was not fixed. Set up three follow on appointments. No show three times with no calls. National call center was worthless. Going elsewhere with my HVAC. I recommend you do the same.

After expressing how dissatisfied I was with the Service Tech I was contacted by the Owner Brian Reed. To my surprise  I received a  refund for the fee I paid and a special delivery of wonderful fairytale brownies(made my day:)
Thank you  for reaching out to correct the issue and I will use your company for winter maintenance.

No I did not use them because their prices were too high, they did not know what a hydro jetter is, and the Customer Service Representative was not very friendly.

They didnt show!!  They left a voice mail, instead of letting the phone ring through.  They asked me to call them back to confirm...6 tries later, someone answered oh sorry, we're across the bridge now.. we cannot come back  THEY WERE NEVER HERE to do the job they contracted to do!!!

This company came in and put a hole in my wall by my fireplace to fix the leaking gas valve.  However, they did not repair the damage they did to the wall.  I have called them several times as has the renter I have in my house and they still have not come to fix the hole they put in the wall.  In addition to that, the repairman made two visits that were about 30 minutes in length each visit.   Yet I am being charged for about 3 hours of work.  While the valve was repaired, there is still a hole in the wall. In my opinion, this is not good quality service or business.  I still have not received a call back from this company.  Next step is the BBB!!!

I called RW Heating Air, Plumbing and Electrical to ask questions about the warranty for the HVAC system that I'd purchased from them a few years before. I wanted to have them to come out to check out some issues I'm having. I did inquire about the warranty and then wanted to schedule an appointment for service. I was spoken to very rudely when I had further questions about the parts warranty. The lady that I spoke to actually hung up the phone on me when I asked her to clarify statements that were contradictory to information and statements that she'd previously made and that did not  make sense to me.

I have recommended RW to a couple of friends in the past, but I won't be recommending their company or service to anyone again after today.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.