Best Thermostat Repair in Memphis TN

We have used them multiple times in the past for different issues and I have recommended their services countless times. Their current practices are horrible though. Their plumber came and uncovered a leak behind my toilet and did not offer to fix it. He wanted to sell me on repiping my entire house for over $10k. He said he would call me back, but never did. He left water spraying into my bathroom for 3 days. I had to message the owner directly and he put me in touch with the original guy. He was going to come that Saturday morning so I canceled my early morning plans. He had not shown by 1230 so I called and canceled the service call and had another company fix my leak. The owner is defending his employee and has not offered an apology. And he's upset that I replied to a Facebook post looking for HVAC services saying that I had an issue with his company. Apparently it's wrong for me to be upset about a company's bad performance.

Best hvac man out there got my air up and running in 15 minutes when 3 other companys said there was nothing they could do. Id recommended mr Dan to anyone

The two men were very professional, courteous and were meticulous in explaining the system and thermostat. The attic was cleaned up and neat. Javier and his helper did a great job. Thanks again for another job well done.

Their driver almost t-boned my after running a red light.  My light was green, and I was turning left onto whitten, and a driver of one of their trucks almost t-boned me, having chosen to run a red light.  He was close enough that I could see he was a white male with a beard, wearing sunglasses and talking on his phone. I slammed on my brakes and pointed up to the clearly green light.  I don't know anything about their air conditioner repair, but they need to train their technicians on not to run a red light.

Ryan & Anthony came out & verified that our leak was coming from our upstairs shower by reproducing the problem. Prior to Ryan's arrival we had already had 1 estimate & my uncle deduced that it was the shower. Arctic guys seemed very knowledgeable, patient & courteous. My only complaint is that I wasn't informed of service charge for estimate/diagnosis when I made appointment. Service charges for estimates and diagnosis are acceptable but not everyone charges for estimates. While I probably will go with another vendor, I think these guys deserve a chance. Just make sure you know that there is a service charge for estimates and what it is BEFORE they come out.

UPDATE
After my review below, Conway called me to understand how they could make it right.  Robert spent a lot of time to explain the technical aspects of the inspection.  After getting two second opinions, we had Conway replace one of our A/C units.  The crew was professional, respectful to my home and to my family.  

Great work and I will have them replace my other units when it come time.

They seem only focused on up selling, tech couldn't or wouldn't give me the simple answer to the perceived issue.  I am not an HVAC expert and expect that the tech to lay out options in laymen's terms allow us to make an informed decision based on understanding and not scare tactics

My Home warranty sent Best Care to repair my central air. I so horrible disappointed in Best Care's service; they replaced my unit before getting it to work; I was informed by the repair guy that my furnace has a Bad Board . They left without repairing/replacing the board. I have left several messages and Best Care will not return my phone calls. Update; I received an e-mail from Julie and they are aware of the issues and Julie is attempting to assist me in with our not working HVAC.

Update: After fixing this problem myself, the tech that came out failed to even glue the fitting or replace the part they were supposed to. This was not a case of being restricted by the warranty company in anyway. They failed to successfully complete the task they intended.

And in response to your assessment that the warranty company somehow affected your scheduling? That is not what the person who answers your phone said. She said they were just busy. Too busy to fix a problem you made worse. No, sir. You all failed.

I have a pipe that burst in my home and has caused some flooding and significant damage. I have a home warranty through American Home Shield and they referred me to Rescue Your Air & Drain. After waiting all day for my scheduled appointment - I receive a text stating that my appointment is being rescheduled because I was not at home. I was perplexed as I have been home all day.

After reviewing my home security footage - The technician that was scheduled to service my home did not ring my doorbell. I have security video confirmation that he walked up to my door, placed a We Missed You sign on my door, and walked off. When he got out of his car - he did not even close the car door showing he had 0 intention of servicing my home.

My home is flooding and the technician couldn't be bothered to ring my doorbell.

This company came in and put a hole in my wall by my fireplace to fix the leaking gas valve.  However, they did not repair the damage they did to the wall.  I have called them several times as has the renter I have in my house and they still have not come to fix the hole they put in the wall.  In addition to that, the repairman made two visits that were about 30 minutes in length each visit.   Yet I am being charged for about 3 hours of work.  While the valve was repaired, there is still a hole in the wall. In my opinion, this is not good quality service or business.  I still have not received a call back from this company.  Next step is the BBB!!!

This company charged my father $287 for a $40 part. The owner sets the prices and he refuses to call my father back to discuss. Taking advantage of seniors is incredibly disrespectful. Do not give them your business.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.