Best Thermostat Repair in Memphis TN

In today's world of service, I have encountered so many business owners who just want to get your money with little to no sincere customer satisfaction. Patton Plumbing is NOT that type of business. Not only were they on time, great service, professional, and not expensive (compared to others), the personal relationship you develop with Shawn Patton the owner himself is remarkable. He was all about educating you and showing you what's going on with your current unit so that you understand why you need his service. Thank you for all your tips on lowering my electric bill, saving energy and suggestions that I invest in a new unit instead of repairing the one that I have for the long term return on investment. With summer approaching this week, I will encourage you to try out Patton Plumbing, let him know Dapo sent you and then you thank me later

Best hvac man out there got my air up and running in 15 minutes when 3 other companys said there was nothing they could do. Id recommended mr Dan to anyone

First attempt at installation not possible due to wrong pan size and wrong width of heater for closet size.

Sales rep (Dustin) had duly noted all relevant measurements, but no internal confirmation by Patrick (manager) prior to sending a truck.

Big waste of time, plus no respect for neighbors who had water turned off in entire section of condo building.

Wrong technicians (not the crew originally promised) arrived today --  two weeks later and more or less as scheduled. No advance call as promised. No shoe covers as promised & wearing sewer boots.

Poor communication between Patrick and Nikita at office. No prior explanation about original crew having called in sick.

Multiple follow-up calls from Choate's -- apparently only responsive when the sale is suddenly on the line.

Too many issues with Choate's, especially during Coronavirus surge.

Last person I spoke with was advised to expect a bad Yelp! review from this highly vocal and disappointed previous customer.

David Noonan

The background info.  After topping of and servicing my unit for the year with an alternative freon,  my regular a/c guy was unavailable for a couple of weeks.  shortly after the service my a/c unit started acting up.  I called choates to fill in for my guy.
The tech came out, put gauges on it and said the unit was over serviced.  Pressures were way too high.   The tech spent the next hour trying to sell me a new unit.  Im a mechanic by trade.  I Can keep up with most tech conversations.  the tech focused on the alternative freon as a way to turn every conversation back to a new unit or multi thousand dollar repairs with no guarantee of success.  the only viable option in his opinion was to purchase a new unit for 5-7 thousand dollars.  We talked for a bit and he left after calling in an appointment with sales person for the next day.  they never showed, or called.

I got back in touch with my guy finally.  He came over, hooked up the gauges and read the pressures.   Yep, I got it wrong last time.  He literally opened the valve on his gage set and let off a touch of pressure til it stabilized per the a/c pressure chart on the unit.  It has been running like a top ever since.  
After this experience,  I could not recommend this place to anyone.  I feel as though they blatantly tried to rip me off.

Ryan & Anthony came out & verified that our leak was coming from our upstairs shower by reproducing the problem. Prior to Ryan's arrival we had already had 1 estimate & my uncle deduced that it was the shower. Arctic guys seemed very knowledgeable, patient & courteous. My only complaint is that I wasn't informed of service charge for estimate/diagnosis when I made appointment. Service charges for estimates and diagnosis are acceptable but not everyone charges for estimates. While I probably will go with another vendor, I think these guys deserve a chance. Just make sure you know that there is a service charge for estimates and what it is BEFORE they come out.

Conway recently advertise a $99.00 main sewer line cleanout special. I called and requested this service as I was having problems with my main sewer line; I had been told my another company the line had roots in it. Joe W. from Conway came to do the requested service and when he ran the video camera inspection, he was able to determine that my problem was not roots, but in fact a pipe/connector underground was actually broken and would have to be dug and repaired. Joe did a great job in showing me what the problem was (showed me the image on the camera), and what would need to be done to fix it....the service provided during this call was great.

While I had no issue with the service provided by Conway, I felt the price quote they gave me to dig the pipe and repair it was quite high, and quite frankly borderline exorbitant. I spoke to another company about the issue, requested an estimate from them, and they were able to do the same work at a much better price.

While I had no issue or complaint about the service I received - again, Joe W did a great job and was very knowledgeable, professional and did a great job explaining my issue - I do feel that Conway's pricing for my needed repair was excessive even though it did require excavation and was not a small or relatively simple job.

Terrible...  this company was sent to us by our home warranty company to repair the downstairs air.  It took them 3 tries to figure out that it was the evaporator coil that was broken.  On top of that, it is very difficult to get someone to come out to your house.  There is at least a 3 day wait between calling and having someone actually show up.  When they finally diagnosed the problem correctly, they did not have the part in stock and had to order one.  It was the evaporator coil, which is very common.  Any other company would have had one in their truck and fixed it the same day.  We were assured that when the part came in, they would service it immediately.  Well the part came in, but they scheduled us for 3 days later.  Meanwhile, temperatures are nearing 100 and there's an elderly, wheelchair bound person in my household who cannot be moved to the cooler part of the house.

Unacceptable!

I found them on Yelp. They answered my inquiry promptly. They were able to come out at a time that was very convenient for me. They gave me a two hour window, but came at exactly when I had wanted them to. They were professional and knowledgeable. My plumbing problem was solved very quickly! I would use them again and would recommend them.

Rescue was called out by American Home Shield for a service call on a tankless water. The tech showed up without any tools and performed a diagnostic on my water heater without even removing the cover plate from the unit. He looked at one error code, after being told that it was throwing multiple codes, and that was it. The water heater itself was leaking internally, dripping onto the electrical, and ponding in the bottom of the unit. All of this the tech would have been able to see if he had bothered to even take off the cover of the unit to perform a true diagnostic. Instead, they sent in a report to AHS three days late and offered to flush the system as a repair. I contacted the owner, sent him pictures and videos of the leak and informed him that flushing would not repair the unit. In fact, it would most likely flood my attic. I also explained how his tech did not do his job properly by performing a true diagnostic on the unit. Instead of owning up that his tech did not do his job properly, he told AHS that I did not want to repair the unit and wanted a cash out...forgetting to mention that the unit could not be repaired and his repair was likely to cause more damage. I work in this industry and had a licensed master plumber come double check my findings and they were confirmed by him. If you are expecting quality work and good communication, I would strongly advise against using this company.

When you need good, reliable home maintenance services in a hurry, this is the outfit to call.  Our A/C went out suddenly and since ours is a rental, we wanted to get it repaired quickly so the tenants would not suffer.  We got the referral from our regular handyman service (Home Remedies Maintenance/Shane - another 5 star company!!!) so I knew right away that I could trust G & R - that is important... having people you can trust will not gouge you or sell you services or repairs that you do not need.

A service technician was at our property within 30 minutes after my call; another 30 minutes and he had diagnosed the problem and called me to discuss and get an OK to do the work.  It turned out that we needed a new fan motor so he had to come back today to complete the job which he did.  He called to say that he also needed to replace the fan/blades.  

So, from start to finish, less than 24 hours... less in the way of cost than I had expected... and, knowing that I was dealing with honest, reliable people was the bonus that keeps on giving...

I don't need the Yellow Pages - I've found my HVAC and plumbing contractor for any such jobs that I may need in the future...

CHECK THEM out and tell them that Larry, a VERY satisfied customer, referred you !

Watch your wallet. This bunch hit us for over $400, and actually only replaced washers on a dripping shower faucet. They actually did more harm than good on cleaning out a waste drain.
Don't waste your time but most importantly don't waste your money.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.