Best Residential Services in Memphis TN

We have used them multiple times in the past for different issues and I have recommended their services countless times. Their current practices are horrible though. Their plumber came and uncovered a leak behind my toilet and did not offer to fix it. He wanted to sell me on repiping my entire house for over $10k. He said he would call me back, but never did. He left water spraying into my bathroom for 3 days. I had to message the owner directly and he put me in touch with the original guy. He was going to come that Saturday morning so I canceled my early morning plans. He had not shown by 1230 so I called and canceled the service call and had another company fix my leak. The owner is defending his employee and has not offered an apology. And he's upset that I replied to a Facebook post looking for HVAC services saying that I had an issue with his company. Apparently it's wrong for me to be upset about a company's bad performance.

Thank you Bill for doing an outstanding job replacing my water heater.  I know you were extremely busy with frozen water pipe emergencies, so I appreciate you fitting me in.

I wish I could give Smith's Plumbing Services a higher grade however, they are waaaaaay overpriced.   I've used several other plumbing services over the years but saw that Smith's is a local Bartlett company so I thought I'd give them a call to support a local business owner.  The gentleman who came to my home and did the work was very nice and the service was A+- no complaints there -  but I found them to be double the price of the same service I had done previously.  Too bad.   Good Service but way overpriced.

I just want to  let  people know that  if they have a  water  leak  call  rotor  rooter  in Memphis  after the  leak  was  fixed  John and  c.j were  there  before  I knew it  they explained  what   was needed to be done  so I  didn't have  mold problems in the  future  they removed  so much water

Henry is a real gem. I highly recommend him for the quality of his work, service and likeable manner. He is reliable, always on time, and a pleasure to work with. I wish I had found him sooner during the set-up of my home in Collierville. Certainly he will be my go-to guy for future improvements/maintenance around my house

The plumber arrived when he said and made the repairs within fifteen minutes.
They are now charging a $20.00 gasoline charge in addition to the service call charge.

The manager did reach out and addressed the issues I had with my service. I'm very happy with the work that was completed and I look forward to continuing to use them.

First attempt at installation not possible due to wrong pan size and wrong width of heater for closet size.

Sales rep (Dustin) had duly noted all relevant measurements, but no internal confirmation by Patrick (manager) prior to sending a truck.

Big waste of time, plus no respect for neighbors who had water turned off in entire section of condo building.

Wrong technicians (not the crew originally promised) arrived today --  two weeks later and more or less as scheduled. No advance call as promised. No shoe covers as promised & wearing sewer boots.

Poor communication between Patrick and Nikita at office. No prior explanation about original crew having called in sick.

Multiple follow-up calls from Choate's -- apparently only responsive when the sale is suddenly on the line.

Too many issues with Choate's, especially during Coronavirus surge.

Last person I spoke with was advised to expect a bad Yelp! review from this highly vocal and disappointed previous customer.

David Noonan

Great to work with - friendly, knowledgeable, professional.  They had a technician to us quickly.  ANDRE WAS GREAT!! Very personable, repairs made quickly and efficiently.  Will definitely call again!

We are renovating our home. New fixtures, new pipes, new valves. Everything leaks! I'm not a plumber but I can do better!

First time using them - had a little emergency (overflowing drain in the basement - midtown Memphis old home)
The first night they came out and cleared the line with no problem
The clog came back the second day
They cleared the line again and (for an extra $350) shot video of the drain line (my son's house)
That clearly showed the culprit - which was roots in the drain

came when they said they would
came back when didn't solve the problem
delivered the temporary and permanent solutions (we haven't done this yet)

they aren't cheap  - but i like to say you get what you pay for

I contacted RW for furnace repairs.  I had done some preliminary research and the problem seemed to be the first synchronizer.  I advised the technician that I would be building in 1-2 years and did not want to put a lot of money into this old furnace.  He claimed that so many parts were bad that it would probably be more cost efficient to replace the whole furnace.  The office came back to me with a quote for 3500.00.  Whoa!  I viewed a few hours of youtube videos, ordered a newer part that looked different (for 16.00 plus 2-day shipping) and replaced it myself.  It still didn't work - I called another heating company - and found that I had one connector wrong on this different looking synchronizer.  He corrected it - and tadaa! - it's been working fine for a month now.  RW either has incompetent technicians, or they push (scam?) to sell complete systems.  Beware.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.