Best Leak Detection in Memphis TN

We are very happy with our new Rinnai RUR98i Tankless Water Heater System!  We have the built in recirculation plus the backup battery and the control pad is not in the attic!  They were able to fish it downstairs all the way to the ground floor.  It is in the perfect location and easy to access and I can change settings easily!  Plus the key pad has a lock on it so kids or adults can't accidentally start touching and messing with it. The system has cut down the travel time for hot water to get to the far side of the house and controlling the temperature is so much easier!  Plus we can have all 4 showers, a dishwasher and a washer machine all on at the same time with hot water! Amazing!  Good install crew and Mr. Patton was so helpful he really wanted to make sure the settings were dialed into where we wanted them.  We took out two 50 gallon gas and 40 gallon electric tanks and this has been such an improvement!  We are still in the first month and haven't see then new energy bill but it should look great this coming year compared to last!

They did a great job with my water heater installation. They were flexible to help with picking up the water heater we purchased. We recommend them.

I recently had the chance to avail the services of Faucet Doctors in Memphis, and I must say that my experience was, unfortunately, quite mediocre. While they did the job, my experience was just OK.

Scheduling an appointment was a breeze.  However, when scheduling I asked what their hourly rate was and the office did not know.  The technician threw out a number to install a water filter (filter provided by myself).   Based upon needing to get this filter installed in a timely fashion I really had no choice.

When the technician got to the house he indicated that it appeared to be much more involved since he needed to go get parts and the price of the  install doubled.  I again asked about an hourly rate and the question was avoided.  After pushing back on the price, he eventually informed me he had the part needed on the truck and the price would only be like $100 more than what was quoted.

I found their pricing to be on the higher side compared to other local plumbing services. I am an experienced property manager in another area and while I expected quality service for the price, the overall execution of the job did not entirely justify the cost.    It appears this company just throws out high-ball numbers and sees what sticks.  If you look at what I paid and the number of hours (probably an hour) the hourly rate is astronomical.  I was in a bind so had to pay.

On a positive note, the water filter did get installed. However, the overall experience with Faucet Doctors Memphis left me feeling indifferent, with no real desire to recommend them enthusiastically to others.

In conclusion, while Faucet Doctors Memphis did manage to install my water filter, however, I would not use them again.

Came out 9pm on a Friday night.  Fixed drain on a rental unit they ended up being about 30 percent less the other guys minimum .  Tenants where happy and I was happy.  Will be using them again.  Also the plumber that came out had a good attitude.

The staff that comes out, are very professional. Its the fees that I have a problem with. Why the hell is there a trip fee? I have never heard of that. That fee applies even if the work gets done. I will never use Choats for repairs ever again.

They will not honor their warranty

Our guest bathroom tub wouldn't drain. We call Rooto- Rooter on a Sunday in February 2021 and paid 5 hundred & something for them to fix the problem, but he didn't fix it &  recommended that we should call them back and get the camera ran down the drain so they could see the problem and fix it. Ofcourse, we did and that cost 2000.00 plus 500.00 we previous paid put us at 2500, but it needed to be done ( it is what it is). He fixed it and gave us a 1 year warranty (should end 2022/ Feb).

We called them back 2 ( April 2021)months later with drainage problem same barhroom, expecting to utilize this warranty. Supervisor Maggie Cooley, in Memphis tell us the warranty dosen't cover that, and we need to pay 189.00 instead of 289.00 but that's the same thing we call for intially in February 2021.

Therefore, guys & gals dont trust their warranty, its not real..There not honest, please consider someone else before paying 2,500 & not having a warrany & still having to pay more money with another plumbing service for the same problem.

Sincerly,
Dissappointed

Conway was scheduled to come out on 5/19/2023 to repair a water leak on the inside of our central ac unit between the hours of 9 am to 1 pm and never showed up nor did they call to cancel or explain why there was a no show. We waited all day but they never showed up.  Today is 5/21/2023 and still no call.  I have used Conway for years but don't have any plans to use them in the future.  You have lost my business and further more you are overpriced and ripping off your customers. I'm gone!!!

I have never had the displeasure of having work done by a less honest, more rude, unknowledgeable and lazy plumber. Complete  to diagnose problems. Choose any other company because this one doesn't even show up on Google maps. Probably out of fear of the bad reviews they get.

I called them about 11 am. They came out and fixed my sink issue in no time. They were very nice and affordable.

Had Choate's give us a quote on a water heater replacement.  We wanted the exact same model as we currently have and reminded the salesman at least three times of this. Two days before the scheduled install, we get a call from the plumbing manager claiming that the salesman had made a mistake (quoted us the wrong model) and they would not honor his quote. The new price would be MORE THAN DOUBLE the salesman's price!!!  They then offered to beat a competitors proposal by $500.  I told them I would rather pay the extra $500 and deal with a reputable company. Click.

Not sure if this was incompetence or dishonesty, but there are other companies to deal with.  We ended up using a five star competitor, who gave us a very good price and actually upgraded us to a larger capacity heater. Installation is complete, without any surprises.

Watch your wallet. This bunch hit us for over $400, and actually only replaced washers on a dripping shower faucet. They actually did more harm than good on cleaning out a waste drain.
Don't waste your time but most importantly don't waste your money.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.

I purchased a newly built home on July 31, 2019. Since then, I've called this company 1-2 times per week to have them to fix the scald gurd so that my shower water will get hot. They have not returned a call. Today, I called tge emergency number, and spoke with Mike. He told me that he could not help me.l, and gave me the corporate number, which was the number I had been calling for a month. Non existent customer service. Headed to the BBB site next.