Best Gas Furnace Repair in Memphis TN

We have used them multiple times in the past for different issues and I have recommended their services countless times. Their current practices are horrible though. Their plumber came and uncovered a leak behind my toilet and did not offer to fix it. He wanted to sell me on repiping my entire house for over $10k. He said he would call me back, but never did. He left water spraying into my bathroom for 3 days. I had to message the owner directly and he put me in touch with the original guy. He was going to come that Saturday morning so I canceled my early morning plans. He had not shown by 1230 so I called and canceled the service call and had another company fix my leak. The owner is defending his employee and has not offered an apology. And he's upset that I replied to a Facebook post looking for HVAC services saying that I had an issue with his company. Apparently it's wrong for me to be upset about a company's bad performance.

Best hvac man out there got my air up and running in 15 minutes when 3 other companys said there was nothing they could do. Id recommended mr Dan to anyone

So, they finished installing my ac/HVAC system. They got here at 9:30 am finished at 2:15pm. They sent an electrician about an hour later to put in a new breaker for the system AND then a plumber to add additional drainage. The  time stated also included a 20 minute familiarization of this new (to me) system. They cleaned up the area better than when they started. Put drop cloth down on all the floors, wore mask, booties and most importantly, didn't mess off! If you're in my area and your heating and cooling system start to crap out, give CHOATES a call. Called 'em on Monday, New system installed by Friday.  . .it don't get no better!
If I were to complain, it would be that they drug the outside unit across my front rain soaked yard, leaving some very deep gouges that hopefully will heal. I'd use them again.

This was a plumbing maintenance appointment. Michael provided outstanding service from the call ahead of time to a thorough inspection of all faucets and drains to a flush the water heater. Very pleasant, courteous and professional.

Ryan & Anthony came out & verified that our leak was coming from our upstairs shower by reproducing the problem. Prior to Ryan's arrival we had already had 1 estimate & my uncle deduced that it was the shower. Arctic guys seemed very knowledgeable, patient & courteous. My only complaint is that I wasn't informed of service charge for estimate/diagnosis when I made appointment. Service charges for estimates and diagnosis are acceptable but not everyone charges for estimates. While I probably will go with another vendor, I think these guys deserve a chance. Just make sure you know that there is a service charge for estimates and what it is BEFORE they come out.

Conway Services has proven to me & my friends over the past 15 years to be trustworthy and committed to providing high quality service & systems for each home I have owned.  As a result of their recommendations & high quality systems, my MLG&W utitlity costs are 40% lower than friends & neighbors.  Both technicians and management have conducted all business with integrity and always stood behind their word to fulfill commitments.  Friends I have referred to Conway Services have been completely satisfied with their service, products, value  and increased efficiency & comfort provided by their systems.  Each technician has exhibited an EXCELLENT attitude and respect for my home, along with always being punctual respecting my time. Conway Services is Absolutely, Positively THE BEST ! ! !

Quick, courteous, knowledgeable and professional. Tech was early for the appointment, everything went smoothly and we have AC... I would highly recommend them!

No I did not use them because their prices were too high, they did not know what a hydro jetter is, and the Customer Service Representative was not very friendly.

My home warranty company assigned them for my AC. I completed the claim on the weekend. Monday morning I received a text asking if a time was good for me. Technician was timely and very pleasant. Once he arrived my air was blowing snowballs within minutes! I recommend this company to anyone.

Nice technicians but... I paid $600.00 for them to fix my ac. It stopped 2 days later. They  sent another tech out on Saturday (again, nice guy) but he didn't fix anything. He just told me that I needed a new system. Which I agree with. They are charging me $230.00 for the second tech visit even though he didn't fix anything. So I am $830.00 into them for 2 days of ac and it is still not working.
They quoted $4700.00 for a new system that I found with another company for $2800.00.  When I complained he said well, that's just the way it is....I do not recommend!

I called RW Heating Air, Plumbing and Electrical to ask questions about the warranty for the HVAC system that I'd purchased from them a few years before. I wanted to have them to come out to check out some issues I'm having. I did inquire about the warranty and then wanted to schedule an appointment for service. I was spoken to very rudely when I had further questions about the parts warranty. The lady that I spoke to actually hung up the phone on me when I asked her to clarify statements that were contradictory to information and statements that she'd previously made and that did not  make sense to me.

I have recommended RW to a couple of friends in the past, but I won't be recommending their company or service to anyone again after today.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.