Best Electric Water Heater Repair in Memphis TN

We have used them multiple times in the past for different issues and I have recommended their services countless times. Their current practices are horrible though. Their plumber came and uncovered a leak behind my toilet and did not offer to fix it. He wanted to sell me on repiping my entire house for over $10k. He said he would call me back, but never did. He left water spraying into my bathroom for 3 days. I had to message the owner directly and he put me in touch with the original guy. He was going to come that Saturday morning so I canceled my early morning plans. He had not shown by 1230 so I called and canceled the service call and had another company fix my leak. The owner is defending his employee and has not offered an apology. And he's upset that I replied to a Facebook post looking for HVAC services saying that I had an issue with his company. Apparently it's wrong for me to be upset about a company's bad performance.

I had a plumbing problem and he quoted an approximate price.  He hadn't seen the job so that is very reasonable.  He showed up early, quickly fixed the problem and charged me less than he quoted because it was easy fix for him.  Often trades people keep you waiting and run up the bull when they can.  My experience with this company was the complete opposite.  You should consider them when you have a plumbing problem.

They did a great job with my water heater installation. They were flexible to help with picking up the water heater we purchased. We recommend them.

Best hvac man out there got my air up and running in 15 minutes when 3 other companys said there was nothing they could do. Id recommended mr Dan to anyone

About 6 months after I bought my home, I had quite the water leak from the 2nd story that took out about 3 square feet of ceiling drywall.

My dad and I could not figure out which fixture was leaking behind the walls. I called multiple plumbers and Cordova Plumbing was the only one to answer the call. The plumber showed up right on time, which for my schedule is a major bonus.

He looked in both upstairs baths, determined the source of the leak, had the parts on the truck and completed the repair in 20 minutes.

The biggest and best surprise was when he handed me the invoice for $60. WOW! $60 for an emergency weekend call? That's amazing.

My review of Happy Hiller as a new customer.  It is that time of the year when we were needing to get our HVAC unit serviced.  Kind of new to the area and not having an HVAC serviced here before we reached out to Happy Hiller.  I had read mixed reviews so we thought we would give them a try.  They were very booked up so we scheduled 2-3 weeks ahead for an appointment between 8-10 AM. We received a call just after  9 AM the technician was on his way.

Now it is 11:50 AM that morning, almost noon, and 2 hours and 45 minutes after we received the call stating he was on his way.  We have not heard from anyone and not seen anyone.  We really need to be leaving soon so we call Hiller.  I get a rep on the phone who looks into the issue.  The rep states that they tried to call us at 9:10 AM and again left a voice mail at 9:15 AM to reschedule.  First off, I was just called a few minutes prior to that stating the technician was on his way.  I received absolutely no call after that.  No call stating they were running late, no call to reschedule.  I asked what number they called and left the voice mail.  They provided my number.  Ok, I received their call after 9 AM.  First off, why would you say he is on his way then secondly, call back later to reschedule.  I didn't believe any of it.  The call rep seemed to get very irritated towards me and was very short with me.  She was less than friendly at that point.  I was very nice to her, not upset, very calm tone, just wanting to find out what is going on.  I stated if he isn't on his way then I would like to just cancel the appointment.  She reached out to him and placed me on hold.  When she came back he was going to be here in 10 minutes.  That was fine.  I said that was fine and thanked her.

He arrived in 10 minutes.  He was, I guess you can call it, professionally nice, but not personally. He didn't seem very happy but wasn't rude.  He first asked me if I was interested in the Happy Hiller Club.  At that point I would think about it, this experience isn't going great at all I am thinking.  This is more than 3 hours after I was told he was going to be here.  Yes I was waiting 3 hours from the I am on my way call and 2 hours late with no, I'm sorry I am late.  Technician acted like nothing was wrong.

Techician went to work on the HVAC.  Came back and was talking about a part that needs to be replaced and kind of quickly went thought what he found.  Stated he could replace the part.  It would cost $199 for him to do it and $6 for the part.  I asked him what was all included in the $199.  He seemed to get very agitated when I asked him.  He said Well it is for me being here, my time,  Ok is this where the Happy Hiller True Tranparency Pricing comes in?  The least I would have expected, since I never got an I am sorry I was late or 'I was backed up (which he stated he wasn't backed up), would have at least offered a discount for the repair or something for the huge inconvenience.  I only say that because I have worked in customer service for more many years and if you make a mistake, you want to make it right for the customer.  You want the customer to have the best experience possible.  No one tried to make anything right here.

I asked the technician if I can have a copy of what was done.  He stated they do not provide copies of the work that was done.  He never told me what he did even when I asked.  Kind of avoided the question.  Just told me what needed replaced.  There is no Transparency here.

Would I just Happy Hiller again?  Based on this experience no.  Would I recommend?  Based on this experience no.  No notification of being late, no appologizes for the inconvenience.  Phone reps very infriendly when you simply just want to find out what is going on when someone is almost 2 hours late.  Unprofessional customer support and a company not willing to make things right for the customer when they know they are in the wrong.  There were no phone calls or voice mails to reschedule.  They never tried to reach me to notify me that they were going to be 2 hours late.

Would always recommend Choate's for any HVAC or Plumbing need. They're incredibly responsive and you always get high quality work. Their technicians are professional and extremely knowledgeable and helpful. I got two new HVAC unites from them and it was installed in no time, but done the right way. They've come assisted with some plumbing issues and again came and serviced my outdated thermostat. 10/10

We found our AC drain pan near overflowing this morning. Called Choate's and was able to get a same day visit to clear our drain clog. Tech was able to clear quickly at a reasonable price.

Service techs have always been great, but their sales people are the HVAC equivalent of used car salesmen.  I severed all ties after after being taken for a ride for 10 years as a comfort club member.  Prices are much higher than competitors' and I'd finally had enough. Buying anything from these people is time consuming, high pressure, and uncomfortable.  The paper work alone is not unlike a real estate closing, and they make you pay upfront, days or weeks before they actually do any work.  Do yourself a favor and call someone else.

Overcharge at a criminal level.

One of our water heaters is beginning to leak.  Fortunately, we have home owner's insurance that will cover a new unit and installation.  Unfortunately, they use Best Care who in turn claimed that they MUST do certain things that aren't covered.  These extras total $710.  Oddly, a coworker of mine used Best Care two months ago to replace his, and they did not sing the same tune.  He bought his out of pocket through Home Depot.  I am sure that this had something to do with it.  Where I was told that they could not use any of the installed plumbing (sight unseen), they made use of all of his without batting an eyelash.  (Btw, my home was built in 2003, his was built in '69.)

These extra mandatory services:
Gas line mods: $150
Water line mods:  $100
TP Mods, which consist of a few feet pvc: $95
Drain Pan:  $100!!!  ($20 at Lowe's)
Disposal:  $105 (won't allow you to do)
Permit:  $115. (The permit actually costs $15!  When called out on the rather substantial markup, they unapologetically stated, we have to make money.)

The so-called mods are not only unnecessary, they are WAY overpriced.  They would not allow me to waive any of the services, nor supply any of the parts myself.  

Because you must work through the insurance company and as a result have very little leverage, they attempt to capitalize - obscenely.  Instead of being abused, I opted to accept a much reduced cash payment from the insurance company and will purchase on my own.  Sadly, I will still fare much, much better.  Instead of getting a builder's grade unit and paying $710 for accessories, I am paying for a high-grade unit and installation for a total of $420 out-of-pocket.

I  am not certain what is worse about this company, their overcharging, or how unabashed they are in doing so.  

Bottom line:  An unethical company.

I called RW Heating Air, Plumbing and Electrical to ask questions about the warranty for the HVAC system that I'd purchased from them a few years before. I wanted to have them to come out to check out some issues I'm having. I did inquire about the warranty and then wanted to schedule an appointment for service. I was spoken to very rudely when I had further questions about the parts warranty. The lady that I spoke to actually hung up the phone on me when I asked her to clarify statements that were contradictory to information and statements that she'd previously made and that did not  make sense to me.

I have recommended RW to a couple of friends in the past, but I won't be recommending their company or service to anyone again after today.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.

A/C went out and I diagnosed it was the capacitor, a part you can get from Walmart.com for $17.  

Called Steve Ray at 5:45 pm on a Tuesday and I was thankful he said he could come out and replace it.

20 mins later he was here and working on it. Then he said it would be $275 to fix it!

I already had the cover off the a/c unit, turned off the power to the unit, and removed the old capacitor.  All he did was hook up the 4 wires and put the cover back on!

He was literally working on it for 5 minutes!

$275 for what?!?  I would have been more than happy to pay for his services, but this was ridiculous!

I'm sure this guy knows what he's doing, but it seems he's trying to buy a place in the Bahamas with his rates.

CAll SOMEONE ELSE OR BE PREPARED TO SELL A KIDNEY!