Best in Memphis TN

VERY nice workers! They were able to come out to my house quick and fixed my pipes so that I could finally have running water again. They are very affordable and hard working; I highly recommend them!!

Have done business with this Locke for a long time. When I had rental property he was the plumber to call.

Called him this morning and he was able to come by this afternoon. Quick response.

I gave the owner Mike Burkett a $2500 cash deposit on April 25, 2018 to do renovations on my home.  Over a two week period he showed up to do work 3 times, a total of less than 15 hours. He dug a trench in one of the rooms of my guesthouse to install electrical lines to hook up a dishwasher. The plumbing was already there.  Not only did he never show up again, but he also caused a plumbing issue in my guesthouse that was not there before.  I had to call another plumber and electrician to fix the work he did because it was not to Memphis City code and to fix the additional leak he caused (water started coming up through the tile floor in my guesthouse bathroom). The additional work cost me over $1500. My boyfriend and I have contacted mike serveral times, and when I asked for a refund of my deposit, he never responded. In addition he was sloppy.  He had EBOX drop a dumpster when the renovation process started and allowed them to drop it smack in the middle of my gate, making it impossible to close the gate. Because I have a pool in my backyard, this was a huge insurance liability. He also never cleaned up after himself, and even used my trash cans to dump the concrete he pulled up to dig the trench in my guesthouse. Quite confusing considering that he had a I dumpster to use.  He also left a live electric wire hanging out of my kitchen uncapped. While I hate having to give someone such a bad review, his lack of professionalism and inability to do the job he promised should be noted so that no one else ends of in the same position I am. I contacted the BBB to try to settle the situation and get me some sort of refund, and he denied ever doing business with me, even though I have text messages and camera footage that prove that I gave him money. Not only is he a terrible contractor, he not trustworthy, took my money, and left me with a mess to clean up that cost additional money.

Went to counter and requested 1 drill bit that would go through ceramic tile. Got back to house and spent 20 minutes trying to drill through the tile with my $40 drill bit. Called them back and person told they don't carry a drill bit to drill through tile. Ended up telling me it was a misunderstanding but I still have a $40 drill bit that is useless. No offer of return.

Showed up on time, wearing masks.  Very professional. Problwm fixed the same day.  Thank you!

Where oh where do I start.  I really thought long and hard before posting a review as I know how important reviews are to me when I am making an informed decision about using a company.  

Let me say that I wanted to give this place a chance but even as I write this review, they have STILL failed to meet the mark.  

It all started on May 19 when I noticed my air wasn't cooling properly. I placed a call to my home warranty company (that review will be posted too) and they assigned company called Rescue Your Air..... let me first start by saying they should call the Arkansas Secretary of State and change their name immediately because they did everything but RESCUE MY AIR!

I should have suspected they were full of shit when I noticed their name had already been changed from Delta Heating and Air to Rescue Your Air.... usually when companies change names they're running from something.... in my opinion,  probably a bad reputation.  

Needless to say,  they told me it would take a week to get out so trying to understand I waited. An extremely nice tech came out on 5/27/22 by the name of  Josh, he was professional,  very knowledgeable and gave me honest answers to my questions.  After a quick look he noticed my compressor was out.
He explained my options and let me know someone from his office would be calling to finalize next steps..... here's where the nightmare of this story begins!

I received a call a day later with the details and let them know I wanted to proceed with the repair through my warranty company. I called the warranty company as well and was told that they were ordering the parts and they should be ready in about a week.  I was headed out of town so my patience was fine with the week as temps were rising but I didn't have to be home to endure. The warranty people approved the repair and told me to work with Rescue Some Other House's Air (because they didn't Rescue mine) to schedule a day/ time to complete the services.

During my week away I called to check on the parts through Rescue Somebody's Air (because they didn't Rescue mine) daily.  Literally day after day and no one answered,  called back,  responded to emails, voice-mail or even initiated a call to me.  By Thursday I was getting irritated so I called First American to complain.  They explained that the parts had been ordered but Delta  (the other name Rescue nobody's Air users) has to pick it up from the warehouse and schedule a time with me.  I called 10 more times that Thursday and no one not one person called back.  

On Friday I'm fuming as my trip is coming to an end,  temps have reached 100 degrees and still no call to schedule.  I called about 6 times on Friday morning and finally reached someone. I told them what First American explained and asked when were they coming.  They offered to come Monday but since I was traveling and didn't want to chance missing them, I asked to be scheduled on Wednesday 6/15/22  between 8-12.  By the time I arrived at my house the temperature inside was 102 degrees and with an illness,  there was no way I could stay.  So I bummed a couch or two until Wednesday in relief that my air was getting fixed! Hooray !!!!!

Sike!  On Wednesday morning I got up with anticipation and relief that this nightmare was finally over.  I waited patiently  as my assigned repair window dwindled slowly At 11:30 after not hearing from anyone u called to see if the tech was in route,  of course no one answered.   I began to call First American and decided to look at my account while I wait on hold.  Somehow First American had me listed from 12-5 and not the 8-12 that I originally agreed upon.  Irritated but not petty I decided to hang up and wait,  basically just happy it was going to be fixed,  a couple of more hours wouldn't kill me, right... think again!

Around 2:30 after no communication from Rescue Their Own Air (because no one rescued mine) I called to see if they had an ETA on the driver.  ETAs can only be provided if someone acknowledges your call or  calls you back.  Of course by now I know the routine so I called back every hour on the hour. At 4 o'clock I finally got someone who told me that the cancelled my appointment because the part wasn't available when they went to pick it up that morning .
I went from sad, to mad, to angry to furious in seconds as questions puzzling me: 1. Why didn't someone inform me? 2.When did they find out? 3. Where you just not going to say anything? 4. Why was my appointment rescheduled in the first place? 5. What kind of shit hole company are you running?

I went back through my phone to find the people I communicated with when this all started,  Josh and Fred.  Fred came across with some authority so I reached out to him.  I told him what happened to me and that no one called.  He was very apologetic and told me that he would make it right he said no matter when they get the part he would personally make sure I get serviced even if it's after hours. I guess my exhaustion

When you need good, reliable home maintenance services in a hurry, this is the outfit to call.  Our A/C went out suddenly and since ours is a rental, we wanted to get it repaired quickly so the tenants would not suffer.  We got the referral from our regular handyman service (Home Remedies Maintenance/Shane - another 5 star company!!!) so I knew right away that I could trust G & R - that is important... having people you can trust will not gouge you or sell you services or repairs that you do not need.

A service technician was at our property within 30 minutes after my call; another 30 minutes and he had diagnosed the problem and called me to discuss and get an OK to do the work.  It turned out that we needed a new fan motor so he had to come back today to complete the job which he did.  He called to say that he also needed to replace the fan/blades.  

So, from start to finish, less than 24 hours... less in the way of cost than I had expected... and, knowing that I was dealing with honest, reliable people was the bonus that keeps on giving...

I don't need the Yellow Pages - I've found my HVAC and plumbing contractor for any such jobs that I may need in the future...

CHECK THEM out and tell them that Larry, a VERY satisfied customer, referred you !

They serve shit. Their quality sucks the moment they leave you'll have shit on your wall but seriously shit is getting on your wall. they should be ten dollars  the value is all messed up as well it's almost like they want to never get business. Service requested, The service that I requested got delayed ten FUCKING times.  The service they do is plumbing but they might as well be baby's.

They left the kitchen faucet worse than it was when they came out finally (after standing me up for the first appointment). Now are telling me they are going to charge me for another visit for fixing something they made worse. They didn't tighten down the disposal so water went everywhere which I fixed myself, but the sink still leaks (worse than before) and shoots water out of the top of the faucet when you move the over tightened neck/stem which is a new issue. I recommend not using them as they do not stand behind their work and are uncommunicative - tell me they will call me back but do not.