Best Ductless A/C Services in Louisville KY

HE introduced to self and let me know he was a master plumber. It's always a good feeling when you know it will get done right the  first  time. He's very thorough with everything he did, make sure it was done properly,and he didn't rush thru it,nor did he take to long was done before I had to pick up the kids. When we got home the kids were thrilled to use the upstairs bathroom.
I recommend him for anybody who is looking

Maeser Master Services
58-Day Heat and Air Nightmare Installation

On May 17, 2023, Maeser Services in Louisville, KY came to our home to bid on installing a new heat and air system. The estimator determined that a 3-ton unit would be more than adequate for our home.  During his 20-minute visit, I asked him three times if was he sure a 3-ton would do the job. Each time he assured me it would be more than efficient. The bid was for an air handler with variable speed indoor heat pump and a plenum, with a one-day installation.
May 22:  Maeser came to install the new unit. They took all day, but they didn't get the unit installed, so there was no air in our home. They left after 5:30 and didn't say when they would return.
May 23: I called to see what time they would be coming. The scheduler said they were to come out all day to finish the job. I waited until after 10 AM and called again to see where they were. Another scheduler said they weren't coming today. I told her they had to come now to finish the job, because it was going to be in the high 80s, and we needed a working air unit to stay in our home. They finally showed up and finished the installation.
That weekend the temperature reached over 90 degrees and the new unit was holding at 78 degrees and would go no lower. At that time, I knew the unit was undersized. I also saw where the installers burned our carpet and two walls with a blowtorch.  (Pictures below)
June 2: The installation manager came out to inspect the damage and the undersized unit. He said we had a two-fan speed unit. We had paid for a variable-speed indoor heat pump. They had installed a lesser unit.
July 5: After 33 days, Maeser finally came back to install the correct-sized unit. Before they started, they wanted me to sign a paper saying they were not responsible for any damages incurred during the installation of the equipment. In other words, while they are using their blowtorch, which they had already burned our carpet and 2 walls, they wouldn't be liable if they burned our house down.  I refused to sign the paper.  They finally consented and started the installation of the second unit. They got most of the work done, but then informed me I had to pay for the plenum, a key piece of equipment that joins the new unit to the existing ductwork. The estimator said, from day one, that the new plenum was included in the bid. I refused to pay because it was already paid for. At that point, the installers walled off the job. So, for the next 14 days, we had to leave our home because we had no air conditioning during the heat of summer. During that time, I fabricated our existing plenum in order to for them to come back to finish the installation.  What homeowner has to do that?
July 19: Since I now had a plenum, Maeser agreed to come and again they said I had to sign their paper saying they were not responsible for any damages done during the installation process. I again refused. After a few phone calls, they finally installed the correct unit after 58 days to do a one-day installation.
July 20: However, the next day the installers had to come back because the unit was leaking water on our wood floor.  They determined that they had not used glue to hold the drainpipe together.

*The installers were not licensed, unprofessional, used the f-word several times, and never apologized for all the delays, mistakes, and damage they caused to the home. For a total of 15 days, we were unable to stay in our home due to the exterior high temperatures, because our new air system was not installed.

We had bad storms the evening before, and had lightning hit in the backyard. I call several other service companies to try to get my AC working correctly. Most couldn't even get to me until 4-5 days later. I remembered hearing the commercial on the radio or tv lol. Awesome customer service they worked me in somehow. They told me it might be late evening 10 -11 pm so I said yes. About 2 hrs later I got a phone call from Mark T, our repair guy. This guy was awesome, well mannered and polite. Being a guy I walk around showing where everything was that he needed to check. After a couple of hrs he figured out that lightning struck close enough to fry a part in my AC. I talk to another company before jarboes and they were saying 1100.00 to a new system. Jarboes and Mark said $232.00 and guess who will be doing my AC work here on out. I also hope I can personally ask for Mark T because I feel he really does know what he is doing. Hey Jarboes this guy needs a raise because I will be getting that service agreement in a couple weeks because he sold your company's dedication to customer service to me hands down. So if you need peace of mind that you're not going to be taken for money, this is the company in my book to use.

We have used New Circle Mechanical for several plumbing, electrical and HVAC issues in our personal residence and rental homes.  We will continue to use them and recommend them to friends and family.  The technician, Shawn is prompt, professional and knowledgable.

This time we called them to clear the furnace drain line.  Unfortunately, they were unable to clear so they suggested running a pump to the sump which would be cheaper than re-plumbing the line.  They also suggested adding a ground rod to the house for protection and repairing some sewer caps that had been destroyed in the yard by lawn mowers.

We will continue to use them in the future

Did not fix my plumbing problem and called them back to fix the problem and they did not answer or call me back.. they are horrible