Best Air Duct Cleaning in Los Angeles CA

Very pleased with this service. Yany was our service person and he did a great job. He wore paper booties before entering our house, had a mask on the whole time, assessed the problem and handled it in no time at all. He was professional, knowledgable,  polite and personable. Even the price was great. Thank you!

This company is dishonest and will be reported to CA licensing board and CA BBB, and should get zero stars. My family (yes, in whose house I live part time and who I helped with this case of bait n switch fraud) was pressured by NexGen HVAC sales into buying equipment that they claimed would deliver vastly improved efficiency/lower bills (actually 45% lower is stated in the proposal). However, NexGen HVAC installed cheap, obsolete, oversized equipment that doesn't meet minimum SEER2 rating (14) and charged us $36K. We have confirmed with the equipment maker that the units are of low quality. When we confronted NexGen HVAC with our utility bill that is more than 2 times higher than what bills were when the previous system was in place (before their installation), they tried to lie, deflect and gaslight us, accusing us of not understanding what therms are, and blaming the weather. We calculated usage for Feb YTY, taking into account weather conditions, occupancy (when house was empty/heat was OFF) and any other factors that impact usage, and it is still 133% more vs. the 45% less NexGen HVAC promised. Additionally, the Feb 2022 bill covered 32 days in the billing cycle, while Feb 2023 covered only 30, and both years had the exact same average temperature for that month. NexGen did not delver on this key promise upon which the deal was agreed to, and refuses to correct the situation. They also did not provide any user manuals or documentation for the installed equipment. Where is that?

Additionally, the company's branch management was insulting when we called them out on their BS and demanded that they install equipment that delivers increased efficiency, as specified in their hard sales pitch and proposal. The branch manager actually claimed ...the higher the therms used, the more efficient the system... LOL. They really think people are stupid. They are also guilty of elder abuse and target elderly people with their lies and bullying sales tactics.

So nice try, Mr. Bill, saying I'm not a customer. This IS my family and yes, I am involved. Do the right thing--nobody is asking for $ back, fix it!

Manuel Ramirez was very nice and gave us information straight without being pushy.  He gave us options for fixing our system and was very willing to sit with us and explain the concerns he had with our 17 year old system.  We will be requesting his support on future service

We have been using Stephens for our plumbing needs for years after the last plumber we had flaked out on us. They've always been reliable, and this last job was no exception. We had a line break under our house on a Friday night (Friday the 13th, with a full moon to boot!), and we had to turn off our water to the house. We called Stephens on Saturday morning and spoke with a very nice dispatcher. Despite it being a busy weekend he managed to send out Victor who quickly assessed the problem. Since it was a two person job, he wasn't able to fix it right away, so Monday morning he returned with his helper Arturo and finished the repairs before noon. Thank you, Stephens!

I usually don't bother writing bad reviews. I'm a 74 year old senior that called them to repair my old central air furnace that was not heating. The technician said that he did not know what kind of furnace it was because the units tag was missing. Also rats had chewed many holes in my duct work which was a lie. He said that I needed the unit replaced. He said he could have a manager give me an estimate. About 1 1/2 hours later his manager shows up and gives me a sales pitch with a LIFE TIME warranty on a new unit for a cost of $23,000.I told him I was going to get other estimates. I called Bryants Heating and Air in Pasadena. They had to rewire my heating unit to test what was wrong because Nexgen tech had disconnected and pulled out all the wires . Bryant's tech determined it was a bad fan limit switch which is a part that cost about $130. NexGen is a sleasy company that can't be trusted. Their life time is only as good as their reputation and I would never
trust them from my experience. Their tactics are not a company that will be around in the future very long so what good is their life time warranty.