Best Emergency Services in Lexington KY

Excellent!! I 100% recommend this team! They were able to come out quickly to resolve my problems! They did so with professionalism, educating me on preventative measures, and were very reasonably priced. I will definitely have them back for my future pluming needs.

Used them for emergencies and non-emergencies, only company i'll use!! Great value for the price, straight forward about everything, and leaves the space clean! Highly recommend!!

Great business to work with. Jamie answers the call quickly and schedules immediately. Once on the site, they give you an accurate quote so you know exactly what you're dealing with.

Personally, I've had them out to the house twice on two different jobs. They replaced a sewage ejector pump in my basement on one job and cleaned out a condensation line drain for me that was blocked on another. Both times they came out when they said they would, quoted me a reasonable price for the job, and completed the job quickly. They are true professionals. Any time I have an issue in the future, they will be my first call.

Professional, expensive and available all the time! My experience with the technician was exemplary but I was never given a receipt. When I called to ask why, I was told that I would have to wait a couple of days which was inconvenient. If you have other options go with them but for 'round the clock service.... they'll do just fine

My regular plumber was busy so he recommended JP. He came out quick and installed a water heater, however we paid for him to do the inspection of it, sticker it, etc, and he didn't. We have tried calling him over 10x since January, with no one answering or responding to messages. Apparently they're only interested in the big stuff. I'll just wait for my regular plumber from now on.

It was a pleasure meeting Rick today. He responded quickly to fix a leaky faucet, was super polite, and the price was reasonable. I would definitely hire him again!

Chris Moss came out for an emergency issue during a snowstorm. He was extremely professional and took care of the problem very quickly and provided education on things to watch out for future problems. Will 100% be calling him for any future plumbing related issues

Arronco charged me $367 dollars to fix a $30 dollar part. I called main office to get explanation and representative was rude. She asked me if I wanted to spend $99 dollars more to have someone come to my house and have the part removed. Should have done more research in choosing repair company

I can't say enough great things about this company! Professional, prompt, above and beyond all expectations! David got my house warm again and I am a customer for life.

Horrible customer service. Technician (Plumber) had a horrible attitude. Never was able to review their actual work due to having to tell the technician to leave my home. Very disappointing. Seek plumbing help elsewhere.

They did so many mistakes on our property we had to bring in another plumbing service to finish and repair all the damage costing us thousands of dollars, some things they damaged could not be repaired and our new property is permanently damaged. I strongly recommend you stay clear of them!

I must say that my experience with GreenBox was unfortunate, to say the least. My A/C unit that was replaced in 2015 by GreenBox had a coil that needed to be replaced. It was very easy to schedule the initial diagnostic visit, there was a very quick turnaround for a technician to visit my home. The technician arrived on time and was very respectful. Once the technician realized what the issue was he said that they would order the part and would contact me when the part came in to schedule an install time. A week after the technician came I still hasn't heard from GreenBox so I called and found out that they had been leaving messages for the prior homeowner even though I made the appointment under my name and the check for the diagnostic was in my name. The service manager left a voicemail and made a snarky comment and said that they had been doing work for the prior homeowner and questioned if I was the homeowner and occupant of my home. The service manager advised that I didn't have warranty coverage since I didn't pay for the unit replacement in 2015. However, he agreed to honor the warranty as an accommodation as long as I would purchase the annual maintenance package. The service manager made it very clear that he wanted to earn my business which is why he was agreeing to honor the warranty. I called the next morning after I had a chance to review the warranty documents and spoke to the service manager and explained that the documents stated that I had 5 years of coverage as the subsequent homeowner. The manager agreed but still insisted that I have to purchase to service agreement and explained that  he could void the warranty if the unit wasn't being serviced by the maintenance plan. I had also asked for a breakdown of the price since the cost seemed high for something that is covered on a warranty, the manager gave me a loose breakdown of what was going into the cost to repair.

The next issue was when GreenBox came to repair the unit. Apparently two technicians showed up on 5/29/18 to fix the unit. GreenBox never called to set up a repair time order me know that the part had came in like they said they would. I was out of town that day so I called back and explained the situation. The receptionist was not sure why they didn't call, she said that she would call me back to advise what he next steps were, 2 hours later and I still hadn't heard back from her so I had to call again to get an update. Nearly every time I called GreenBox I was given the excuse we are very busy right now. Shortly after I made the call back to GreenBox the install manager called to advise that he had scheduled me for the next available opening.

However, I must give credit where credit is due - the installers arrived on time to repair my unit and worked very quickly to get my air conditioner repaired.

Overall, there was a lack of communication and coordination on GreenBox's side. Needless to say, GreenBox has certainly lost my future business. I initially felt comfortable using GreenBox after reading Gwen's story online saying that she wanted women to feel that they had someone they could trust for home solutions; I certainly do not trust GreenBox any longer.