Dauenhauer Plumbing, Heating & Air

I can't comment on the entire business or what others have said, but I will share my experience with Donivan H.... First, I had another plumber come to check out my ceiling leak, he estimated it would run me a few GRAND to go up there and explore the root. I had a Dauenhauer appointment later that day and decided to keep it just in case, second opinion. My window was 5pm-10pm, Donivan gets here promptly at 5, but of course I'm stuck at work. I get out at 630, he returns my call, is super courteous and nice, offers to come by anyways around 715. Awesome. I apologize multiple times but again, he's super understanding. He spends a couple hours looking, running faucets, etc, he too cant find the source. He has one final idea and discovers the culprit: a leak AROUND my tub, not the plumbing. Charges $89 (base visit cost), plus offers to caulk it up for me for free! Here's the kicker... he realizes afterwards he doesn't actually have any caulk, so this dude goes to Lowes, buys it, spends 30 minutes caulking it up like freakin Van Gogh (seriously, my bathroom somehow looks nicer than it did before) and leaves me with the can. Everything you could ever want... not only experienced and great at his job, but HONEST, and with MIND BLOWING customer service. I will refer him to everybody.

Chris Moss came out for an emergency issue during a snowstorm. He was extremely professional and took care of the problem very quickly and provided education on things to watch out for future problems. Will 100% be calling him for any future plumbing related issues

They gave themselves a seven hour window to do the job. Did not show up. Never called to reschedule or cancel. A really crappy way to do business. I will never call them again.

So happy with this company. I called and spoke to someone who scheduled me for same day service. Got a call from the technician (Logan) a half hour before coming. Then I got a text giving me info on the person coming to work on plumbing that included a pic. He had everything working quickly and pricing was reasonable. I will be calling them next time I have plumbing issues.

I called on Monday, 1/9/17 for an appointment for the following Saturday, 1/14/17, to have my sink and faucet connected after having new countertops installed. The person I spoke with over the phone was very courteous, made note of what I needed, and scheduled me for 1/14/17 between 12-5 p.m.

That's where the professionalism stopped. I received a call from Chris the following Saturday who made it clear over the phone that he had no interest in coming to my home to look at the job. He questioned me about the fact that I had scheduled the appointment in advance and said there were more pressing plumbing issues he needed to attend to, and said he would likely be unable to get the job done even if he did come take a look at it. After making it clear that I had indeed scheduled in advance and would like him to take a look, he begrudgingly came by. He was even more rude in person, talked down to me, and questioned me about why I had my countertops installed on a Friday, which was totally irrelevant to the issue at hand. After dealing with his rude and condescending tone and once it became abundantly clear that he had no intention of getting the job done, I politely said I would call someone else. He said okay and walked out.

Of course, I was left without plumbing or running water in my kitchen. If I had known I would be left hanging by Dauenhauer Plumbing after scheduling several days in advance, I certainly would have called someone else. Incredibly disappointing and I will be sure to share my experience with others.

DO NOT USE DAUENHAUER PLUMBING IF YOU WANT YOUR REPAIRS DONE CORRECTLY AND YOU WANT A DETAILED INVOICE. I do not typically post reviews. However, I selected Dauenhauer Plumbing based on great reviews and because of the poor service I need to warn others. On May 6 Daniel Frank came to repair our shower that we were unable to turn off. He was very polite, on time, and quickly diagnosed the issue. He spoke with our Home Warranty providers and explained the problem. He then disappeared and came back much later with a new shower handle. He quickly replaced the handle and was to send us the receipt for repairs via email right after the appointment. The next day we used the shower and the handle was even more difficult to turn and after use, again had a leak. We called Dauenhauer back and explained the shower handle was in worse condition then before it broke. We scheduled a second appointment for them to come back, but couldn't find a time before May 11th. Same plumber returns again, quickly diagnoses the issue which he missed on the first appointment and again spoke with our Home Warranty providers to explain the issue. After the appointment we never received an email with receipt. I called the company back the next day and they quickly sent me the receipt. However, upon forwarding the invoices to our Home Warranty they were declined for insufficient information. Upon inspecting the receipts myself I realized they only showed a Fuel Surcharge and then Hourly Charges for T&M Work. I called Dauenhauer again and explained the receipts needed to show the work performed, they said yes we'll take care of it and email it to you. Working nights I wasn't able to follow up immediately, but when I did I was greatly disappointed to see they had sent me the exact same invoices as previous. Vacations came and went and then I remembered we needed to get the correct invoices to the Home Warranty group and called them again asking to speak with the supervisor. The person receiving the office phone calls at the time, Kathy, wanted to know what the matter was and cut me off during my explanation to say that they are not required to provide detailed invoices. I explained that wasn't acceptable and that I needed to speak with someone higher than herself to correct the issue. I was placed on a long hold and when she returned I was told someone would contact me within 20 minutes to review my invoices. I never received a phone call, but it was late in the day. The next day I called them back again, this time Erica, a Billing Specialist, states she will speak with the plumber and then send me the detailed invoices within the hour. I check my email and once again they sent me the exact same generic invoices with no detail in them at all. I have no idea how this company has so many great reviews because they clearly have no idea what a detailed invoice is, have no intention of helping the customer, don't fully repair issues so you are forced to call them back so they can recharge you a service fee, and are greatly overpriced in my opinion. Save yourself from a severe headache and go with a different plumber. These people waste your time and money.

This is now my go to plumbing company. Showed up as promised  oon time even with my crazy schedule they made it work. Kyle K. the professional plumber that came to my new home to fix 2 toilets was nothing but the best. He will be my go to guy by request for future needs when I call Dauenhauer Plumbing. He was nothing but perfect in taking care of me as the customer. The charges are more than fair for the quality service I received from him. Highly recommended company.

I called this company for 'ghost flushing' in my toilet..... ya, call me whatever, I'm totally incompetent at fixing plumbing issues.

Anyway, this young guy came out at the time told to me and hardly took 3-4 mins to fix my issue. Great service then why 4 stars? Because even though I'd placed my call before the after hours began, they charged me for after hours. They are on the higher side price wise, but the service was good.

Then again.. mine was an itsy bitsy issue....

Literally the best. Mark came and gave me courteous, professional service. My 56 year old plumbing finally decided to clog up completely and Mark wasn't able to clear out all the gunk on the first day. But, he came back the next day with his apprentice Zach and they busted their humps until they got the job done.

Then, after they finished their grueling work, they cleaned up after themselves.

Plus, they gave me a small discount since they had to come out twice. I will DEFINITELY be using them again.

I called in the morning and had an appointment for the same day, perfection. My reason for the four stars is that the window was 2-7, that is huge!! The guys showed up at 6:30, they called at 5:30 and said they were 45 minutes away and than they got turned around, our address is not on GPS so I do not blame them at all.  They were very friendly and were easily able to fix our little issue. What I most liked is he took the time to show and explain to me how it was never installed properly to begin with! It was literally a two minute fix. I will def be calling them again for our future needs!

Dauenhauer requested contact from me after seeing my review and sent over two technicians who diagnosed the issue free of charge and determined what needed to be done to remedy the situation.  We arranged for the original technician to return, and he cleared the drain needed to stop the flooding in the laundry.  The additional charge was about $240. I respect and appreciate the company's effort and have increased my one star to three.
    I do believe that the pricing structure used by Dauenhauer may result in higher-than-normal fees.  According to my technician, he does not receive hourly pay but is paid on a commission basis.  That said, I do not have much to compare them to, and this may be the standard.  Everything did seem very expensive, though, and i hope they will work on communication with customers so that noone will take off work to be home during the designated window of time for the repair only to have the technician show up six hours late at approximately 11 PM.

Unfortunately, we had an emergency plumbing issue on a Sunday and our regular plumbing company wasn't available. So, I searched online and came across Dauenhauer Plumbing and the reviews were great, so I called and left a message. The voicemail/automated service stated that someone would call back within a few minutes once I left my information, but that didn't happen. I waited roughly an hour and decided to call back and this time a cool dude answered the phone, took my info and booked our appointment. Approximately, 10-15 minutes later he called back and stated it would be 6pm because no one was available if we didn't mind. No big deal, I thought it was still great considering it was a Sunday! Then at approximately 11am Richard called and asked if I'd be okay with him coming early and I was delighted. Needless to say he came 6 hrs prior to when I was expecting him to come. He quickly figured out the problems and within a couple hours had everything taken care of. Richard was pleasant, courteous, professional, had on a mask and even cleaned up after himself (yes, really). The service was exceptional and since we're in the process of renovating our home, I'll be contacting this company again in the near future for ALL of our plumbing needs and our regular plumbing company now has one less customer! I've already recommended this company to our neighborhood association blog and if you're reading this, you'd be satisfied with this company as well!

Oh man, professional from start to finish. I had a water pipe bust under my house. I had five plumbing companies come out and give me estimates and tell me what the problems were. They were not the absolute cheapest but they just felt right! They were in the bottom three as far as price and it fluctuated by $200 both ways. I felt like I was getting everything I needed with them. They gave me the run down from start to finish and I just knew that this was the company we wanted to do the work! It's a dirty job but someone has to do it! They have done an excellent job and have kept me informed the entire day. It was a one day job, though we had to wait three days for the line people (the people who determine which lines are where) to check for lines located under the ground.

I had a shower handle that was damaged beyond repair so had them come out.   After watching me cut the drywall, use all of my tools (even a screwdriver) he proceeded to do 15 minutes of soldering a valve that I had already bought from a shower kit.   He then pronounced it done.   Stuff literally everywhere.   No handle, nothing. Then charged me ....$650.  No kidding.   Told him no way and his boss even told him he was nuts.    Only...$375 (reasonable for a Sunday if he had done a professional job).  After having him try his best to do a professional job (I have no idea where the hardware that came with the new kit is- he clearly used the old screws that don't quite fit) I paid him and had him leave.  Then I took it all apart and installed a support behind the valve, put it together and cleaned it up.  Will never use them again.

Leaking main sewer line in my home. Almost a month of their dropping the ball, showing up late (pulled into the office for a report , we got real backed up etc.) and finally showing up for what was supposed to be a trenching estimate with their trencher, with their camera crew instead, which they said they had already done two weeks previous and then their dispatcher arguing with me on the phone about it.

Everything done and taken care of in one day!  Others where days and weeks out to come give a estimate. The one other quote we did get, was double the price.

They do good work the problem is their price, they charge me over 200 dollars to put in a kitchen faucet, not happy at all about that, they are not reasonable or affordable.

Shower valve replacement

Buyer beware !  They did not give me an estimate showed up and then I had to sign that I agreed with the cost.  The final cost for 2 hours of work was $803.  I provided the valve part.  Would not recommend them at all.

They left a hole in the bedroom wall they needed to cut for access unfinished.  When I called they said they do not do drywall or even install an axis panel.  They destroyed the drywall piece taken from the wall so it could not be used to repair the wall.  I had to pay to have the hole repaired

Honest and friendly company! I thought I might have had a leak coming through the ceiling in my house, so I scheduled an appointment. Chris Moss came over and looked for the source. He did not charge me for the visit, he was honest and told me that he was unable to find any problems in his preliminary inspection. He gave me an estimate for work that he could do to investigate the problem, but recommended that we keep an eye on it to see if it gets bigger and if it's associated with rain because it may actually be a roofing issue. Overall, he could have charged us for the visit, he could have done unnecessary work and charged us for that, and he could have recommended additional work that would have cost us money, but at the end of the day, he was truthful and helped us without looking for the money.

So incredibly grateful to have such a great company in Lexington! Dean was fantastic and fixed our leaking shower in no time!

I booked an appointment on Monday for Friday evening. Left work early today so I could get home in time to be here for scheduled window. The technician never showed. No call, no show.
Complete waste of my time. What a joke of a business.

Incredible staff and company. They came out for a leak in my main water line. Gave me a very fair estimate. So fair I called off the other plumbers I was going to get a quote from.
They showed up the next day ready to work. Josh was so polite and took pride in his work. If I ever need a plumber again I will be calling them with no hesitation.
All the work was completed and very well. I can not compliment them enough.

Called on a Tuesday to arrange for them to come out on Saturday May 20th between 8 am and 1 pm. At 12:30 pm we called and low and behold they didn't even show that we had called and booked them to come out. We had to find another plumber that was actually reliable and fixed our issues. Wouldn't recommend to anyone else.

I don't know what else to say, but $359 to unclog a drain is WAYYY TOO MUCH especially when the guy showed up 10 minutes later than the 8-10am window, which is whatever he's got other jobs probably so I don't mind that. It's the amount for me and to top it off he was only there for 15 minutes at most. I'm sorry, but call another company like I will from now on or I'll just do it myself. $359 for 15 minutes of work is asinine! I thought since they worked on our home when it was a new construction they would give a break, but sadly, no. I should have said no thanks and tried someone else so it's my fault. But it stinks when they're right there and you can't haggle with them so they have you by the balls and you have to pay it if you want it fixed. Last time I give my money out like that.

I had called Dauenhauer because I did business with them before to replace my garbage disposal. The gal, who picked up, transferred me to a guy, who made me an offer at a diagnostic fee of $89 (price to get someone out here to look at my AC/Heat pump). I ended up getting them for $59 (still have to pay the technician). Weirdly enough, when the appointment was made 6-8 p.m. this evening; I saw a Fayette Heating and Air text pop up. I am guessing Dauenhauer owns Fayette Heating and Air?

Well, we will see how the actual service goes and I will report back.

They had given me a courtesy texted at 7:27 p.m. to let me know the tech was running behind. The tech ended up giving me a call at around 7:37 p.m. to see if I was still available. He ended up coming at 8:02. Most people would say late. I would state, time differential, 10% more.

Throughout the whole visit, he diagnosed the problem, found that the capacitor was screwed up, put more refrigerant in the unit, tried to fix a vent that Ball Homes screwed up from the get go when making the house, and recommended a filter change of which I had a new filter in the garage. He end up charging me for the capacitor and labor only $334! I gave him a $20 cash tip for all his hard work. Brian was amazing and if I had more in cash, I would have given him more as a tip. Not sure if Dauenhaeur wants to keep this on their page because both techs they recommended, even from different businesses, under the same parent business, were AMAZING! If kept, this will only give this business a higher rating!

This company found the plumbing problem and solved the problem immediately while 5 others plumbers tried, but failed.  Highly recommend them.  John Merritt is my hero!

They wouldn't give a quote over the phone to unclog a drain.  Said the driver would provide a free estimate upon his arrival. He was 1.5 hours late.  As he walked in, without inspecting the clog, before he got to the sink, he said it would be $218 but if that's not ok then they can just leave.   So I have a choice of being priced gouged right then and there or waiting another day to get another plumber.   This is an unfair and intentionally deceptive business practice.  I will never use Dauenhauer nor will I ever recommend Dauenhauer.

I had a great experience with Dauenhauer Plumbing to clear out roots between our cleanout and the tie in with the city. I had a poor experience with another company and unfortunately the job was not done correctly, the plumbing was backed up again only 10 days later. The guys came out on New Years day, in the evening, within an hour of speaking to us. They were pleasant to deal with even though it was a holiday. They had to run the rotor router 4 times, then went and picked up their larger tool to finish the job since it was so severely blocked by roots. They tested each time they rotor rooted- put toilet paper down and ran the sinks, showers, and flushed toilets. They probably spent 2 hours here just to make sure it was done properly. Beyond this, they charged HALF the price we were quoted by the first plumber to fix their own job. Glad I called them, very thorough work and would definitely recommend them.

Only fixed one problem even after I explained that I needed bouts outside faucets repaired.  Over priced but did a good job on the one faucet.

One plumber told me my sewer line needed a $15,000 repair. Not Dauenhauer. They told me that I should look at what needs to be done, get a few estimates from other companies as well as Dauenhauer, and pick someone to do it, hopefully them. It turned out the scare was for nothing. There are extra L joints in my line that made my line seem rough. I had them come out and cam the line. They assured me that the line was fine. No scare tactics. Just excellent professional service and advice. Dauenhauer is our plumber from now on.

My hot water heater busted last night and I needed a quick repair.  I called at 7:30 and they came out at 12:30.  The plumber was professional and very knowledgeable.  He installed a new unit and brought everything up to code.  He also installed a new shut off valve.  Nice work!

I am a new home owner, and I had a leak that was seen on the home inspection report before buying. A contractor fixed it, but didn't. Dauenhauer was a godsend. They came during the scheduled time frame for a free and reasonable estimate. They came to fix the issue during the scheduled time frame. The successfully fixed the issue very promptly, and everyone was incredibly respectful throughout the whole process. I wish I had known to contact them sooner!!!

Before Dauenhauer, I could barely a plumber to call me back. One stood me up. Green Box Heating & Plumbing wanted to charge me nearly $100 for an estimate, which wouldn't count towards the repairs, and wouldn't give me even a ballpark beforehand.