Best Emergency Services in Irving TX

Great service from the initial call through completing the service. He showed up as promised, educated me while working, charged what he quoted, and went beyond the call of duty to deliver superior service. Hopefully, you don't have an emergency as he stays busy and it might be difficult to get an appointment. If you do get an appointment, you will never call anyone else for plumbing services.

And btw, the owner's name is Robert--not Darrel.

Best service  in town! The folks there are so knowledgeable. I won't leave my house to be prepared by anyone else!! Great service great people!!

Amazing professional and punctual! Extremely happy to recommend Queen to all of our neighbours and friends!

All it says is how great your emergency services are and I just called and was told the earliest they could help me was TUESDAY. Seriously? I told her we can't use the toilets without the water pouring into my backyard. Very helpful. Thanks for nothing. I would not recommend calling these folks if you have an emergency.

Matthew and Joey came and serviced our home and did a great job. They were here to check the toilets to make sure they were working properly and were kind enough to do just a routine check of our hot water heaters and noticed that one of our pilot lights was out and not working. I highly recommend them. Great service and extremely professional.

One of my hot water heaters decided to spring a significant leak at 9 o'clock on a Sunday morning. I called the nearest Plummer that was open 24/7. I cannot believe how fortunate I was to find this plumber! Fred came and fixed the problem. Immediately. This is absolutely the best Plumber I've ever come to service my house -- And I have had quite a few. His work is careful and meticulous, and he's very respectful of the house environment, and takes care of everything. Besides just being a very nice person, he's an extremely competent plumber. I ended up having him replace the other water heater, as well as some other plumbing tasks that did not need immediate attention. But I was so impressed with his work, and his pricing (he didn't even charge me extra because it was a Sunday) That we took care of many large tasks in the house that would eventually need attention. Call this guy if you have any plumbing issues. I wish I found him years ago, will save me a lot of aggravation on getting jobs re-done.

Customer service/communication was awful. They installed Generac generator for us which went relatively smooth and told us they could service it when the time came. The time came and when I called, the person on the phone seemed clueless. She did get it scheduled for a couple days later. Then the day before (on Thursday) we get a call saying there's a kit they need that they don't have so they need to reschedule for Tuesday between 10am-5pm and they'll call 90 mins before they arrive. We say okay. Tuesday at 5:30 rolls around and we have not been contacted. We call them and they say the tech got stuck on another job and apologize no one called, but they can come on Wednesday between 10am-5pm. On Wednesday they no called, no showed AGAIN. That's when we were finally done with them. Highly recommend you find another company

Don't recommend! I had a whole new furnace/AC system installed 10/2020 -$14k. Everly SINGLE year I had them visit my home because the system was lent working. My labor warranty ended 11/2022 - so I had Rowlett Air come out and they said the fuses kept getting blown because the electrical box was too small - shouldn't Extreme Air had to know that???? Another $700 later Rowlett air fixed.

Xtreme Air is good at one thing selling - as far as fixing and installing NO!!!!!!!! God somewhere else.

I was told during August hottest month when out AC was down (New system mind you) they couldn't get to us till the following week. it was over 100degrees in my home with small kids and animals!

stay away from Xtreme air! You have been warned.

I am very happy with the customer service provided by ALD. They opened a tunnel under my house and they had to brake my concrete. The crew that close the whole and put the concrete back did a bad job. The color didn't match. We contacted Chance the technician and he promised my husband and I that he will take care of that in a nice and professional manner. Yesterday Cody O' Daniel came to fix  the concrete. He did a excellent job, he match the color and my backyard look like nothing never happen. Thank you Chance and Cody for the great customer service and professionalism.

My sewer line clogged which was causing water to backup into the house.  Within an hour of calling, Hayden Rodriguez showed up and cleaned out the sewer line.  He was very professional, friendly and offered tips on how to prevent it from happening again.  I would not hesitate to call again.

Rickey called me ahead of time about the appointment. They showed up on time and had all of the tools ready to fix our pipes. It was a very cold winter morning and I really appreciate that both Rickey and his partner were diligent and made sure our pipes were fixed and everything worked as it should. I would definitely recommend Staggs Plumbing to anyone.

My last review was taken down. I assume many similar reviews have been taken down, and that's why Joe has all 5 stars.

Just reiterating, this man stole money from me. 3400 dollars for a tunnel he never dug, to a slab leak that the plumber who fixed my CLOG could find no trace of. North Dallas. He agreed to pay me back nearly a week ago, then stopped taking calls, or replying to texts.

Yelp, if you need to verify my story, please reach out to me.

Unclogged a kitchen sink with a backup far down the line. Even replaced our PVC under the sink. Same day service. A little expensive, but very professional and communicates well.

I chose AAA because of all the glowing reviews.  Unfortunately I had a very different experience.  

The good: easy to schedule on phone and they came on time.  2nd Tech did unclog the drain.
The bad: everything else.  Most notably - a near-miss on contracting for very expensive, and totally unnecessary repairs.

I initially tried to schedule them via their web, but got no response.  So after a couple of days, I called them, and was able to schedule service at that point.  They came when they were supposed to.  The tech got the auger out, and went to the cleanout on the side of the house.  After struggling with it for a while, he decided that the auger cable was too big to make it through the turns in the pipe.  So he got the small auger out of the truck, and ran it through.  It wasn't long enough to reach the clog.  He said we needed the MEDIUM auger, but he didn't have one.  OK - these things happen.  So he called, and arranged for another tech to come out later. The new tech brought out the medium auger a couple hours later.  He cleared the drain, but nothing came back on the head that would indicate what caused the clog.  He said the work was guaranteed for 6 months, but if they came back out, they'd recommend running a camera through the pipe to see what the real problem was.  And they'd do that for half the normal fee of $380.

A week later, and the drain is blocked again.  I call, get a tech scheduled, and again, he (Tech #2) comes on time.  He runs the auger again to clear the clog, and then runs the camera into the drain.  The camera is useless, as the display is solid black.  He doesn't have another camera, so he calls in to have another tech bring by another camera.  I wait about 45 minutes for the other tech to arrive, and they set up the new camera, and fish through the pipe.  He goes in probably 15 feet or so, and says There's the problem! you've got a belly in the pipe.  I ask him to explain, and he describes it as an area where the pipe has a low spot.

I asked why a low spot would cause a backup, since drain pipes commonly have traps (which are low spots by design).  These don't generally cause backups, as long as there's higher pipe upstream, and lower pipe downstream.  He made a weak attempt at explaining it.  I said I didn't understand, and he said he didn't know how to explain it any better than that.  I also pointed out that water WAS flowing through this belly.  He fed the camera further, and came to a spot where the pipe cross-section was a bit narrower, and he declares THAT'S the problem.  He tells me that my 50 year-old cast iron pipe has collapsed there, and that's why it keeps clogging.  

He gets out the Locator which he moves around above ground, to detect exactly where the camera head was - and therefore where the pipe was bad.  He says it's in the middle of our den floor, though he didn't seem to be able to find the exact location.  And he was yelling over to the other tech at various times to move the camera in or out of the pipe a few feet here and there, or turn on the locator. After failing to get a good location, we go back out to the cleanout so he can make sure the other tech had things set right, we see that the camera display has a bunch of text displayed over the picture, and they had no idea why, or how to turn that off.  So they fiddle with it, and eventually get that to go away.

By this time I'd had enough, as a result of the multiple problems with them having the wrong equipment, or bad equipment, or confusion on how to use the good equipment, compounded by his inability or unwillingness to explain what was going on.  While I still expected at that point that I needed major repairs, I just didn't have confidence in AAA to do them, do them right, etc.  So I calmly told him it was time to wrap things up.  I'd pay them the $190 for this service call but then we were done.  I decided to get a 2nd opinion from another plumber I'd worked with before.  The tech apologized several times, and while that was nice, it didn't change my mind.  He blamed it on the bad equipment they gave him, and I politely said I didn't care whose fault it was - it's all AAA. As he was leaving, he commented that some folks are hard to please, and then was obviously angry, slamming doors in his truck.  I wondered then if my decision had cost him a commission (some plumbing companies pay their plumbers commission for sales).

The other plumber came out, used his camera (for less than the $190 half-price AAA fee), and said my pipes were fine.  The narrowed areas are just where some sediment has built up.  The clogs were due to the fact that we had installed a new (low-flow) toilet a few months ago.  The low-flow toilet, coupled with using Charmin in old cast iron pipes (with lots of rough spots inside) commonly causes clogs.  So the fix, rather than expensive tunneling under our slab and replacing pipes, is to change toilet paper to one that dissolves better.

Tlc is very professional, friendly customer service and amazing warranty service. I highly recommend this guys! Y'all are the best

Not good.  Scheduled an appointment with them and the day of the appointment they told me that I am out of service range.  Also,  Told me the tech showed up to an apartment and to reach out to my maintenance person.  I own the townhouse and do not have the luxury of a maintenance person. Will not recommend.

So I had an emergency where my hot water was red tagged. My Tennant called me. Roto rooter told me they could fix it in a few hours. Since my tenant had no hot water I thought perfect! Well needless to say they charged me 6700 for the hot water heater and couldn't even get it done til 3 days later, not to mention the pilot kept going out and they had to order another part that took over 2 weeks. My poor tenant had to call every day to light the pilot so their water could be on. The hot water heater came with no warrantee worth mentioning I believe it was a 6 month. And to think I spent that much money. Please use any other place, even if the quality is equally bad at least you won't be charged double for a simple solution.

UPDATE: Even though the owner corrected me on farming out work, I still (after over three attempts) never got clarification on the promised seasonal check-ups, where I was told I'd get an update.
I now have another AC guy (recommended by one of my contractors) who professionally keeps up on my units without a hitch, and has very good value.