Roto-Rooter

Steve H. showed up and got our problem diagnosed and fixed quickly. He was very pleasant and personable. The job was out side in freezing weather and not once did he complain about the elements. Thank you Steve for a job well done, stay safe out there.

I used the email service on a Friday night to set up an appointment Saturday morning. Easy to set up and received a call in the am with a time to expect the plumber.

I'm a landlord with multiple properties and occasionally need help with plumbing issues.  I've used this Roto-Rooter location twice for drain blockages.  They are polite, efficient on the phone, dispatch quickly, professional (according to my tenants), address the issue quickly, and are fairly priced.  As a guy that deals with a lot of subcontractors, this place stands out as top of the class. Thank you for all you do.

Have used Roto-Rooter before and trusted them.  No more.  When I use them it is always for the same service - cleaning out the sewer line from the clean out to the house and out to the alley.  In 2006 this was $150.  In 2010 it had gone up to $175.  Pretty reasonable.  We decided to call them out about 6 months later to prepare for several events at our house.  The line seemed to be slowing down.

The service guy showed up and quoted me a price of $270.  This was almost a $100 more than 6 months previously.  I went in and checked the previous charge to confirm.  When I came back out to question it he gave several reasons.  Having to clean out both ways, price increase.  However, he promptly dropped the price to $180 with a 10% discount.  My BS detector went off and I told him to tell me what I owed for him coming out and for him to pack up.  (I try to be fair in my dealings with people)  He told me there was a $90 charge.  While he was loading up I called the office.  They could not give me a price or explanation of the discrepancy of the charges.  They told me that there should be no charge for him coming out - it was a free estimate.

I contacted their customer service info.  Played phone tag with a guy from the local franchise.  He just kept asking several questions and never gave any real explanation for the behavior or apology.

I will do this service myself in the future or will hire a true local company.

Pathetic service! I highly unrecommend them, at least this location that is! I originally called to have them locate the clean out and clean it out. They then came the day of and I was told by a guy named Jordan that they would be able I help me find the leak but needed to find a functioning camera that they didn't have that day. I was told that they would come out the next morning. The next morning, their office staff told me they wouldn't be able to send anyone out until later, since their guy made a mistake in scheduling it for the morning, they told me that the guy that had it scheduled had that day off or was on vacation, so I had to wait until 4pm for them to come out. Another one of their guys came and worked for 2 hours, afterwards he said after using their camera and cleaning everything out, there wasn't anything wrong, except that the house had no clean out. They were originally supposed to provide me a service contract prior to starting and couldn't even provide that, they only asked me over the phone  if they could start and this was the only thing they could to get started at the time. Afterwards, the next day, I was called that they wanted to collect payment, and they hadn't even sent me an invoice, they just wanted me to pay without any invoice(here I'm thinking it's an established company). They were then charging me pretty much double of what I was originally told over the phone. When I questioned them, they were very rude and pretended as if they didn't know what I was talking about, once I chewed them out to do their own due diligence on what I was talking about, they then went and fixed their financial discrepancies and sent me an invoice(of which I had to request, otherwise they wouldn't of sent me anything).
Never again will I use this Rotor Rooter!

Horrible horrible service as well as customer service!

My sewer line clogged which was causing water to backup into the house.  Within an hour of calling, Hayden Rodriguez showed up and cleaned out the sewer line.  He was very professional, friendly and offered tips on how to prevent it from happening again.  I would not hesitate to call again.

I had a great experience with this company. Made an appointment for an estimate to repair a cracked sewer line, the day of the appointment the company called to let me know the tech was 20 minutes away. The tech was prompt, polite and quoted me a price that was 1/3 of what 3 other companies quoted. I scheduled the work for the next afternoon (they offered to start right then but I had an appointment).

The next day the tech was on time and completed the job in just a few hours. Price was right around the quote and they did a great job!

Service was not the problem. They did what I asked. I even refused some services and shortened the equipment rental they suggested from 5 days to 2 days and was still at the TOP of the estimate. The billing was not what I expected. I was given a misleading estimate. I also believe that I was over billed as they did not take 4 hours to remove water from a small 5x5 area in my office. Just make sure you watch, document and take time stamp pics at each step if possible to make sure they don't tack extra hours on to your bill. It's your word against the techs so you will lose that battle with out proof.