Emergency AC & Plumbing

This company is a total ripoff.  Sonny Roberts is the owner and he came out to my property to look at two of my ac units.  One unit was freezing up.  He looked at it and said it needed 5-6 lbs of freon and that it might have a leak.  He was charging $80/lb of freon.  He said the leak is 90% of the time in the coil which he could not fix.  Also, I wanted to change my 4 ton unit to a 5 ton unit.  He said that wouldn't be possible without running more duct work.  I told him to do nothing and paid him his service charge of $49.  

I had another ac company come out today.  Looked at the ac that was freezing up.  He charged it up with 2 lbs of freon for $20/lb.  Also, he said I could upgrade from 4 to 5 ton unit no problem.  He said you can only go up one ton maximum.

Call Sonny Roberts if you want to get ripped off.  There is not a score low enough for a business like this

They are quick to take your money but not quick to return your call if there is an issue.  I called to get my AC unit working and the cane out refilled the Freon but a few days later the unit started making weird noises and a leak began. I have been calling everyday and the only time I got a response I was told they were backed up so we scheduled for the next day and they no showed and when I called I got another we are backed up excuse. Then he had a friend reach out to me to say he could come and look at my AC unit but I needed to pay his service charge. So rather than dealing with an issue that a customer has they are blowing me off, avoiding my calls, and trying to pass me on to another company.

UPDATE: Even though the owner corrected me on farming out work, I still (after over three attempts) never got clarification on the promised seasonal check-ups, where I was told I'd get an update.
I now have another AC guy (recommended by one of my contractors) who professionally keeps up on my units without a hitch, and has very good value.

I should have read the other reviews first!!  If you let Sonny the owner, or his help service your a/c or heat don't give him any money until the work is finished and your happy! He doesn't honor his word, even when its in writing and that is a bad thing!! I strongly suggest finding someone else to do your work!!

If I could give them 0 stars, I WOULD!! Sunny came to our home a little over a week ago to service our air conditioner. A few days later, our AC unit started leaking and rattling. We have been trying to contact them ever since and all we have been getting is the run around. We've only spoken to them twice and they promised to have someone come out, but no one ever shows up. Now, they are not returning our phone calls. PLEASE DO NOT USE THIS COMPANY!!! We used them based on the good reviews we saw, but unfortunately, are having a very BAD experience with them! I will NEVER use them for anymore AC work, and will tell everyone I know not to also. We are also seriously considering taking legal action!!