Best Emergency Services in Irving TX

I had a leak from upstairs bathroom into kitchen at my rental and I needed a plumber fast. Luckily Robert answered right away.
Honesty and integrity are very important to me in choosing craftsmen Advance Plumbing Solutions has this in spades! I would highly recommend them.

I began using them starting back in 2010. I had both a kitchen sink and my washing machine drain back up. I had two other companies come out, and both wanted me to spend over $300 to scope the drains, stating that I most likely had a foundation shift. Wanting a 3rd opinion, I called direct source. David, the owner, came out with his guys, listened to me, and then said I want to try something first before running a scope and costing you more money.
He then proceeded to get out the normal drain snake, and then swapped out the tip with a wicked looking claw! He ran that in thru the outside access, and had my drains running perfectly. Only charged me $150 total, when he could've charged me double at least.

I've been using them for all my plumbing needs since then. I'd highly recommend them.

Amazing professional and punctual! Extremely happy to recommend Queen to all of our neighbours and friends!

I love Professor Plumb!! They are fantastic and have taken the time to teach me so much about prevention and simple ways to prevent bigger problems down the line.

I had a massive leak- standing water in my yard. I called Legacy and they were able to schedule me for the same day! Johnny actually arrived early. My problem/leak was more complicated than we originally thought, but they were up-front with pricing and options and kept me up to date on all the developments. I really appreciated the transparency. Since the job was bigger than we thought- leak was in the foundation instead of at the faucet- Legacy sent Brandon to help Johnny. They were both so friendly and professional. They fixed the leak, ran through lots of testing to make sure it was fixed, then cleaned up the whole area even better than how it was when they arrived! Will definitely be calling them again AND happily recommend them to friends!

One of my hot water heaters decided to spring a significant leak at 9 o'clock on a Sunday morning. I called the nearest Plummer that was open 24/7. I cannot believe how fortunate I was to find this plumber! Fred came and fixed the problem. Immediately. This is absolutely the best Plumber I've ever come to service my house -- And I have had quite a few. His work is careful and meticulous, and he's very respectful of the house environment, and takes care of everything. Besides just being a very nice person, he's an extremely competent plumber. I ended up having him replace the other water heater, as well as some other plumbing tasks that did not need immediate attention. But I was so impressed with his work, and his pricing (he didn't even charge me extra because it was a Sunday) That we took care of many large tasks in the house that would eventually need attention. Call this guy if you have any plumbing issues. I wish I found him years ago, will save me a lot of aggravation on getting jobs re-done.

Customer service/communication was awful. They installed Generac generator for us which went relatively smooth and told us they could service it when the time came. The time came and when I called, the person on the phone seemed clueless. She did get it scheduled for a couple days later. Then the day before (on Thursday) we get a call saying there's a kit they need that they don't have so they need to reschedule for Tuesday between 10am-5pm and they'll call 90 mins before they arrive. We say okay. Tuesday at 5:30 rolls around and we have not been contacted. We call them and they say the tech got stuck on another job and apologize no one called, but they can come on Wednesday between 10am-5pm. On Wednesday they no called, no showed AGAIN. That's when we were finally done with them. Highly recommend you find another company

I scheduled service for them to check my AC system.  I informed them on the phone that I had a coupon for the tune-up ($49).  They were late coming.  I understand that every job won't be completed on time, but they didn't call to tell me they were running late until it was 30 minutes from my scheduled appointment time.  I had other vendors to meet with and errands to run.  They said they would call me when they were leaving Garland which is at least one hour from my home (if you use the toll longer if you don't use the toll).  

I had plenty of time to run some errands from the time they called me.  They called me, not when they were en-route as they promised, but after they had arrived at my home and didn't get an answer to the doorbell.  Fortunately, I was only 10 minutes away.  They seemed very knowledgeable (There was 2 of them.).  They spent some time in the attic as well as inside my home checking out the thermostat and the filter.  They checked the outside unit and different parts and told me that I needed 2 pounds of Freon.  I agreed for them to put it in.  

After they had finished putting the Freon into the unit, they told me that I actually needed 4 pounds.  Instead of spending the $49 that I expected to spend, I ended up spending $180 (They said they wouldn't charge for the maintenance checkup. I hope not after charging me for 2 pounds that I don't even know whether I received the additional 2 pounds or not.).  I can understand the possibility of needing 2 pounds, but I don't know or understand how it went from needing 2 pounds to 4 pounds in what is a fairly new unit (The unit is only 5 years old and isn't used very much during the summer.).

We recently had problems with our in-ground hot tub leaking.  Marcus Shoemaker came out, assessed the problem quickly and did a fantastic job of repairing during this searing heat.  Very respectful and highly professional.  We knew we had one leak, and he found a second.  He had to cut through our pool decking in two places.  He matched the aggregate perfectly, and the cuts he made were minimal.  We couldn't believe he could do what had to be done in such a small space.  2 days, and everything is running great.  Very fair pricing and excellent work!  Thanks, Marcus!

Rod and Marelen Burgett

Pathetic service! I highly unrecommend them, at least this location that is! I originally called to have them locate the clean out and clean it out. They then came the day of and I was told by a guy named Jordan that they would be able I help me find the leak but needed to find a functioning camera that they didn't have that day. I was told that they would come out the next morning. The next morning, their office staff told me they wouldn't be able to send anyone out until later, since their guy made a mistake in scheduling it for the morning, they told me that the guy that had it scheduled had that day off or was on vacation, so I had to wait until 4pm for them to come out. Another one of their guys came and worked for 2 hours, afterwards he said after using their camera and cleaning everything out, there wasn't anything wrong, except that the house had no clean out. They were originally supposed to provide me a service contract prior to starting and couldn't even provide that, they only asked me over the phone  if they could start and this was the only thing they could to get started at the time. Afterwards, the next day, I was called that they wanted to collect payment, and they hadn't even sent me an invoice, they just wanted me to pay without any invoice(here I'm thinking it's an established company). They were then charging me pretty much double of what I was originally told over the phone. When I questioned them, they were very rude and pretended as if they didn't know what I was talking about, once I chewed them out to do their own due diligence on what I was talking about, they then went and fixed their financial discrepancies and sent me an invoice(of which I had to request, otherwise they wouldn't of sent me anything).
Never again will I use this Rotor Rooter!

Horrible horrible service as well as customer service!

AWESOME! Over the couple of months, two of our bathroom sinks were gradually draining more and more slowly, and one of the faucets was running very poorly. We contacted Staggs on Friday morning, and they had someone come out Saturday morning (gave us the option of Friday as well). Nicholas, the plumber, came out and examined our sinks and quickly fixed both by cleaning them out and fixed the faucet by changing the faucet aerotor (after trying to clean it). He was very courteous and professional and took time explaining what he was doing and how I could easily try the same if these issues arise in the future. I felt that he was really trying to solve the problem in the most cost effective manner rather than pushing for more expensive treatments. (To put this into context, this was after a different company had recommended hydrojetting our entire system for north of $2600 without even evaluating the pipes). I would 100% recommend Nicholas and Staggs Plumbing and plan to use them for any other issues in the future! (hopefully not any time soon though)

During the storm we had a pipe burst in the laundry room on Wednesday leaving us without water.  We scheduled Plumbing 101 for Friday afternoon but they didn't come.  We followed up that afternoon with a call and found out they had the wrong phone number and had been in our neighborhood the day before and tried to reach us.  Joe felt bad about the miscommunication and made a special trip and came Friday night.  He did the repairs professionally,  was not high priced, and offered a discount due to the mistake.  I would recommend them and plan on calling them back for another issue we are having unrelated to the storm.

They were awesome,they came 20 minutes early & were very professional & quick call them for your all plumbing needs!

During the first snow of 2017 (1/6/17), came home from work to a burst front yard faucet. As you can imagine nearly every place I called gave me the same story, all booked until Monday, except AAA Auger. They put me on their wait list and called back after 3 or so hours to tell me they weren't going to come that night but that they would get to me the next morning. This gave me time to research my issue and by the time the tech showed up I already had the issue excavated and a fix purchased from Home Depot. Best part about my experience was the tech agreed with my solution, cut the pipe and applied the fix (sharkbite cap) in 5-10 min at no charge. He also gave me a quote on putting in a valve box as I live in an older home and the only water shut off to the house is at the street and a pain to get to.

The fact they didn't automatically push my issue to Monday, provided great customer service that kept me in the know of their progress, and an overall great experience till the end; I will definitely call AAA Auger in the future for any other plumbing needs.

Tlc is very professional, friendly customer service and amazing warranty service. I highly recommend this guys! Y'all are the best

Came out to look at a leak at the meter in the front yard.  Quoted $700, $400 to dig a one foot square hole and $300 to fix a leak in a plastic pipe at a union.  I declined.  To their credit they didn't charge for the ridiculous estimate.

Set up a service appointment on-line Sunday night to fix a clogged/slow drain in the kitchen sink. Got a call from the service department in a matter of minutes to confirm the appt. Dennis arrive a little early (but that worked great). Dennis was very friendly, professional and polite. He identified the issue, told us what he was going to do and when the original plan changed, he immediately informed us of the new plan. Dennis took the necessary steps to keep the area as clean as possible and cleaned up when he was done. Very pleased with the overall service.

I should have read the other reviews first!!  If you let Sonny the owner, or his help service your a/c or heat don't give him any money until the work is finished and your happy! He doesn't honor his word, even when its in writing and that is a bad thing!! I strongly suggest finding someone else to do your work!!