Best Gas Furnace Installation in Atlanta GA

This company has exceptional customer service.  The response time is fast and the ability to troubleshoot your issue is great. I will keep them as my go to for future service needs.

Called for my A/C not running on Sunday. They arrived Monday morning on time at 8 a.m. Eric was a pleasure to work with. Informed me throughout the process. He took 2:30 hours to isolate the wiring (main) problem for the estimate. Eric also noticed a possible leak in my roof and brought that to my attention. You could not ask for a more honest company. Have used them in the past with the same type of attention to detail and honesty.

We just moved into a new house under the assumption that everything was great with our HVAC system. It wasn't. Lesson learned. Rohan saved us big time. He responded very quickly, went above and beyond while he was at our house to diagnose the problem and explain to us exactly what was going on. Our issue was particularly difficult to deal with but he stuck with it and was very communicative throughout the whole process. He's trustworthy, very transparent about what he's doing and I'd happy recommend him and his team to anyone.

Robert takes the time to do the job right. He explains everything in terms I can understand. I'm always given several options and never feel like I am being up sold.
I am so impressed with the level of customer service from this company....from start to finish. Every single person I ever deal with through out their process seems to love their job. That makes me feel confident in their work.

They are either all related and have a tight knit family or they have some great team building leadership. What ever their secret is, they have a great work culture and it shows.

AC unit out, 100+ degree days, 90+ at night and they say they can't send anyone for nearly a week? WHAT A JOKE! Honestly, if they have that kind of attitude.. they do not deserve my or anyone's money!

Thursday 12/22/22 heat went off. Tech showed up at 9:30 AM left to get a part at 10:45 AM and never returned.  A day of waiting and numerous calls and time on the phone waiting - still no tech at 3 pm and no updates from anyone! Finally reached a supervisor- Donna Kelly who was excellent.  Tech came back with part at 4 PM.
Furnace failed again Christmas Eve Day 12/24/22.  Placed emergency call at 1 pm and have yet to receive a call back at 11:15 AM on Christmas Day 12/25/22. So disappointed with this organization!   We are long time annual maintenance agreement clients and have two complete HVAC systems installed by Cool Ray!

I was advised over the phone that the tech would wear a mask. He did-- on his chin.

We declined services, even though that means we have to wait until the weekend is over to have water.

Horrible scheduling nightmare with this company . Started on a Saturday I had sent a request for what I thought was maintenance, which the business response was did I want a new unit ? By that time the AC had quit putting out cold air all together. I've went back and forth on Sunday and Monday scheduling , oh and not to mention the call I had on Sunday stating he can send someone out for $200 to diagnose but NOT repair , that would have to wait till Wednesday. So on Monday I received a call stating I cancelled an appt which I hadn't . Gets to the day off to a call from them that again I have to change because the person isn't able to complete it today and will be Friday???? Wth is wrong with business nowadays? Do they not want the work?