Best Electric Furnace Installat… in Atlanta GA

TE installed two new AC units for us. Nick was the installer and he took the time to answer our questions. After the job everything was cleaned up so well that you'd never know we had a project at the house that day.

Called for my A/C not running on Sunday. They arrived Monday morning on time at 8 a.m. Eric was a pleasure to work with. Informed me throughout the process. He took 2:30 hours to isolate the wiring (main) problem for the estimate. Eric also noticed a possible leak in my roof and brought that to my attention. You could not ask for a more honest company. Have used them in the past with the same type of attention to detail and honesty.

I would highly recommend this company. My AC unit stopped working and they responded the same day and fixed my issue! Very reasonable and professional.

Quick service, a knowledgeable tech came to the house on time with an electronic prompt to let us know he was coming, and online billing worked well so on those levels I am satisfied.  The price for the work was 3X what my regular plumber quoted.  My plumber was booked out and I needed the fast fix so I paid the highly inflated rate.  Comments to the company were met with canned replies about the 'flat rate billing rate' but in my case the actual work time equated to over $5 a min.  David Hammond was supposed to contact me but I am yet to hear from him.

I called Casteel to have my kitchen garbage disposal fixed.  I've called 2 different plumbing companies and were dissatisfied with their disrespectful servicemen.  Casteel sent Otis and Thurmon who were nice and helpful.  First time they came out, they had to replace my old garbage disposal.  I guess it's been 15 years so I needed a new one.  Second time I called since my disposal stopped working, Otis and Thurmon came out again and helped to get it working again.  They didn't ridicule me and were respectful.

I scheduled a precision tune up appointment with Cool Ray to make sure my A/C units were working correctly and had new filters. The appointment was made on June 7 and Coolray were scheduled to come to my house on June 22. I understand, with the heat wave, there are lots of people needing emergency services so I didn't mind waiting.

On the day of the appointment I stayed home from work to be home during the 9 am - 12 pm service window. When noon came and went I called to see when the technician would arrive. The representative on the phone said because of emergency calls they would have to reschedule my appointment and that I should have received a text or email about rescheduling.

I went back through my texts and emails from them, even in the spam folder, and I never received any communication saying they wouldn't be showing up for the appointment.

So I stayed home from work for nothing.

Coolray is an exceedingly amateur operation and I'd urge anyone reading this to choose a different service provider.

I've been using Allgood's plumbers and electricians for years and have never had a complaint about the quality of their work or the professionalism of their tradesmen. That said, the company had a better feel when it was still family owned. I have always paid more for Allgood than other fly by night service techs because they warranty their work for a year. Yes, others do the same but I'm far more confident that they will be around years after their work than others. The previous owners were Veterans and the new owners still give a military discount.

RS was supposed to be here to replace a few parts on a faucet between 12 and 3 today. Never showed up so I called. Was told they had not expect to run over but did. I explained that it would have been nice for a courtesy call to let me know this. Now I have to wait another 45 min for the tech to get here. That I was his next call.  A little unprofessional in m opinion not to at least call and notify client that they were running behind.