Stahl Plumbing, Heating & Air Conditioning

They STINK!!!!!! They waisted my whole day promising someone would be at my house with the right parts. Then they arrive and they don't have the part even though I told 3 people the brand!

Easy to work with, competent! Flexible in making appointments! They have been taking care of plumbing for a good number

Just got a brand new furnace and central air installed in my house. Everything works great! Jen is the best. She is responsible for scheduling and always has somebody there to fix things for me ASAP upon request. Steve gave a great deal on installing. The whole crew is nice and work professionally. Highly recommended!

My husband and I have used Stahl a few times for plumbing repairs on our house and thought they were pretty decent. Recently our central air conditioner stopped turning on, so we called them to check it out.

The repairman came and messed around with our digital thermostat, tightening wires & changing batteries, and kind of snarkily blamed us for the AC not turning on, as he thought our thermostat was hooked up incorrectly. We found this odd, as it had never been a problem in the three years we've had it, but shrugged it off.

He told me he got the AC running, as he claimed it wasn't working due to not being hooked up correctly to the thermostat (weird?) then gave me the expected sales pitch to call them back when it's warmer out (it was 45 degrees out that day) to give it a full routine check up.

It's been pretty cold out during the past month, so we hadn't tried to turn it on again until the other day. Sure enough, my husband tried to turn the AC on and it wouldn't turn on at all, just the fan part. We think the repairman somehow confused the AC with the fan, when he told me he fixed the thermostat and got it working again.

I called Stahl and told them what happened and the woman who answers the phone got really defensive and started yelling at me! I was very nice and calm when explaining the situation, so there was no need for this. Besides the whole issue with not doing the job properly and then not admitting to it, we don't do business with companies who are rude to us. They no longer will have our business for plumbing or HVAC.

I also a pretty bad experience; mine was at the level of Customer Service.  I called to setup an appointment for a new HVAC system and the lady put me hold (she said, and I quote hold one just one second).  A minute later, she came back to tell me it would be.... yes, you guessed it... another second.  After 2 minutes on hold -- I hung up.  I'm sure this isn't  a measure of actual service and work ... but it does show bad customer service-- which is like 80% of your business.  I was disappointed, because I was feeling pretty confident about them based some additional research factors.

I had stahl to dig ground due to smell of gas. They did good digging putting pipe in etc but did not respect my 12 plants that was very visible when they can see it. They ruin most of them. They shovel and ripped several of my plants off the ground when they could've respect and be cautious with owner's plants. Wasted 200 bucks on those plants. Also they left trash everywhere such as ice tea drink water bottle and some pipe that they cut and papers all over the ground did not clean them up as a professional should've clean them up after done working. They also did not clean mud all over my sidewalk stairs so I had to water hose it down when they could've been more professional and respect customer's property. Also forgot to mention I have ring camera I watch most of the time when I was at work they would walk on the plants like they didn't care about it. Very disappointing. I wouldn't recommend anyone for them to have stahl do them. If they were respectful and careful I would've gave 4 stars but unfortunately that didn't happen. They could've made customer pleased if they clean up after themself instead the owner had to clean up their messes. They also aren't reliable since Friday I had gas shut on finally then called them to come cover the ground when they said if they turn on gas and give them a call they will be there to cover it that day but the woman from office said they will be back tomorrow to do it and that is on Saturday but they never show up so they seems not on the same page when they told me they will be coming. Then finally they show up Monday and covered all dirt back in then left. Still have several trash on my yard so I had to pile and load all broken concrete for them to be able to clean up but still there..

Stahl Heating, etc. are THE ABSOLUTE WORST! THEY ARE CROOKS!!!  THEY ARE THIEVES!!! They installed a hot water tank in my basement that has been leaking for a year and a half. They did not check my water pressure & installed a thermal expansion tank, assuring me that that would fix the problem. Circa $300 later & I still have the exact same problem. What I actually needed was a regulator on my main water line. By the way, the part that they installed was $45.00. They were in my house for 30 mins MAX & charged me circa $300.00. Also, they wanted to then install the pressure regulator for circa $335.00. I called 4 other plumbers who would do both jobs (parts & labor) for less than $300 total. STAHL ARE CROOKS!!!

My wife and I had our bathrooms redone through Master Design Kitchen & Bath.  They had Stahl plumbing do the fixture installation.  First, they didn't show up on days they were supposed to do work.  Then, Stahl did everything wrong that could be done wrong.  They installed the showers incorrectly.  They installed the fixtures in the wrong bathroom.  They mixed up the hot and cold lines.  Once the fixtures were installed in the correct bathroom, they were installed incorrectly and had to be reinstalled.  The MB toilet malfunctioned due to poor installation practices.  I would never used them again.

Air conditioning stopped working at 630pm. I called at 645. Return call at 7. Air conditioning working at 8:15. Overall very professional, courteous, and quick. I will call them the next time my air conditioner breaks. Special thanks to repairman Mike.

Stahl installed a high efficiency Rheem furnace in 2015, replacing my ancient 80% furnace. They added central air this past April.  They showed up on time, quality work, professional, fair. I have them do a pm service on my furnace annually. No issues. During the AC installation, the tech discovered that rain water was leaking into the breaker box via a hole in the outside wall, following the electric cable. He showed it to me and patched the hole on his own initiative. Would use them again.

Worst service ever! They were over 5 hours late from their estimated arrival period. We had to call them 4 times throughout the day with them never giving us an estimate as to when they'd actually show up. When he got here he was rude. He couldn't find the water shut off valve outside and when we asked him what to do he said do you want me to wait for the water company. 94$ an hour. I will never call this company ever again and will tell everyone I know to never use them.

Just tried calling to see about getting a plumber to look at a couple busted pipes. It was a Saturday afternoon, but their website says they pride themselves on someone always answering the phone 24 hours day. The woman I spoke to immediately asked me if it was an emergency when I told her it wasn't strictly an emergency she told me to call back on Monday morning. End of call. In my mind it wasn't an emergency because I'd turned the water off and therefore water was no longer filling my garage. I guess I should have been more clear, but based on her phone etiquette, I probably didn't want to talk to her anymore anyway.

I had an emergency on labor day weekend...contacted stahl plumbing...I didn't know if they could send someone to fix my kitchen sink or not being it was a holiday weekend... they sent a employee within 1/2 hour to fix my kitchen sink...wow!...very professional!...I asked the for the employee's name..tom Jenkins was very professional!...kind and considerate...after he was finished he cleaned up afterwards...very impressed!....thank you tom ...5 stars!

I've used this company regularly for routine maintenance every 6 months. For several years it was more than changing filters as the system was fairly new. Then we had an issue of uneven heating/cooling. They sent somebody over. Long story short, he gave a quote nearly double of the next person. He also misdiagnosed the issue. And when we decided to go with the less expensive quote, they still charged us for coming out to give the quote. Repeated requests failed to elicit anything but a curt, negative response.
Needless to say we've terminated our annual contract with them.

Had a great experience with Stahl today! Woke up at 4am to a house that was under 50°. Did some troubleshooting on the furnace but to not resolution. Called a few places but Stahl was the first to respond with someone available and Mike was great! I told him what was happening, we looked over the furnace together and he cleaned and corrected a few things and we've got heat again!

These people are rude and disrespectful. I attempted to call for a service and ask questions and was talked down to like a 5 year old (possibly because I'm female) and then hung up on because I was asking too much. Things like this make me want to go to school to learn plumbing so I don't have to rely on such incompetence

We wanted to check our furnace in preparation for winter. It was easy to schedule the appointment. The technician (Tyree) was professional, efficient and polite. He cleaned the furnace, changed the filter and even took the old filter away. I will definitely use this company again.

I called the plumber this am arrived at 3:00 pm I described my problem to the individual on the phone ,the plumber arrived in a pickup truck had nothing on it said he will return tomorrow with needed parts,I called the office and asked why would you send out a plumber without parts,his reply was that the plumber was not at the warehouse and could not possibly carry everything with him, the gentleman on the line was VERY RUDE making excuses for his help, this guy has NO CLASS and should TAKE A COURSE IN PEOPLE SKILLS .How does he stay in business? Now It will be 2days to repair instead of 2hours all the plumbers that I see have a panel truck that is stocked with supplies what is his
problem

I bought a house that Stahl heating installed a AC unit on, I was told at the closing I could call them to turn the air on, after being stood up on four different  occasions I gave up and called someone else to turn the unit on it turns out he never finished the job,it costed me over 500.00 to finish the job, have been trying since, witch was 10 months ago to have him reimurse me never returns my calls. Think long and hard before you use Stahl Heating they can't be trusted!!!

Pros and Cons.
Pros-did the job well that I hired them for.
Cons-rude telephone women, had to call twice to get on the schedule and both women were rude & acted annoyed that we needed help,  when he was working and I went upstairs he put a Stahl sticker on our furnace overtop of the service company we already use. (I ripped it off and threw it away) will never call them again.

Called them for a routine ac maintenance call. The drainage pipe was disconnected and the tech did not resolve. As a result my ac shutoff after filling with water. Damage is significant. Was very rude and when I called them. Be warned - do not use

Just replaced 40gallon water heater in 2 hours this morning. I discovered WH broke prior evening. Call 24 hour number. Told Scott it could wait until am, as it stopped leaking. ( He asked if it was under control) Said we would be first on the am list and we were. Price as quoted. Pretty Clean repair and connections. 2 man crew. Nice guys. We have used them for past furnace installation and maintenance. Good service.

Job was a nightmare! Plumber was not capable!!!!  Turned out being a 9 hr job  changing valves in tub and shower and installing vanity with faucet. Never again!

On the phone they said 1 hour to install water heater.  This was confirmed by all companies I got quotes from.  It took stahl  8.5 hours. I lost a day of work, my laundry room flooded, the warranty papers got ruined, and they upped the price by taking the old water heater without asking ( I would have disposed of it in my company dumpster for free ). The installer left no receipt or invoice and changed the price three times.  I called for a replacement of the warranty, registration and manual but was told by the curt secretary that she's have to check with the owner to see if they could do that sort of thing. Finally, the workmanship is jury rigged quality at best.  Completely amateur.  See frightening photographs attached.  AND one of copper solder joints he installed is leaking.  As if that weren't enough, the main water line coming into the house is suddenly leaking though we've never had a problem before. My mother had two terrible experiences with them in the past and I didn't know this until after I hired them.  Third strike.  I highly recommend looking elsewhere.

Very poor  customer service.  My mother called them out to look at her  furnace they blew it up. Then the tech laughed about it. When my mom started asking question the tech got pissed off started swearing and stormed off. When we called the company the heating supervisor got pissy with me cause I called to tell them about their tech being rude and she started  cutting off my  Sentences and then pretending like her phone was breaking up and kept hanging up on me.

Total hacks and rip off artist.  I will be giving them a bad review on every review website to make sure they don't rip anyone else off. I will also be calling the BBB to file a report.

Hopefully this helps someone from making a mistake in calling stahl.

Do not use this company.  Installed kitchen faucet (We had already purchased)  and changed cut off washer valve.  At the most a two hour job.  The tech spent more time talking than working and charged for three hours. ( Plumber hourly wage $93.00 per hour. )

I called Stahl Plumbing in December for small problems in my bathroom drain and kitchen faucet.  They came as promised, and fixed things as I asked, but the next day the kitchen faucet broke again, and the the next week the bathtub drain began having problems. I called them to ask them to return and fix these again and was told too bad, things were working when we left, you lose.  This was shocking to me, that they would not stand by their work--even one day. I should say I have had them in the past, and their work was very good, and lasted.  This is very disa ppoining. NEedless to say, I do NOT recommend.

I've been using Stahl for Plumbing and heating for my two rental properties in Wilkinsburg for a little over a year. In the past their prices have seemed fairly reasonable, but on the most recent invoice they charged me $52 for a toilet ballcock that is widely available for under $10.  I feel gouged and won't be coming back.

Avoid this plumbing company like the plague.  

The heat in my apartment stopped working last winter ('10).  The highest temperature my apartment could reach was 63 degrees, which was manageable for sleeping, but way too cold during the day.  

Each time you schedule an appointment with them, they give you a four-hour window when they will show up.  Not only that, but once they show up, it could be for another hour or two.  You essentially need to take the entire day off from work, sitting in your cold house for these guys to show up.  

I had to call these guys three times to come to my house.  
First time: The guy reset the heater.  it worked for about a day and stopped working again.  
Second time:  The guy said the heater was working fine, just that I had to put new AA batteries in my thermostat.  Unfortunately, I had to wait for four hours for the guy (he showed up close to noon), and I had to take off for some afternoon meetings, though I found out that evening it was still not working.  
Third time:  I was really busy at work, so ended up scheduling my appointment for almost a week later.  They still made me wait for about 3 hours.  

Finally, they got the heat working after three visits!  But then, in the summer, I noticed my air conditioner was dripping water!  Water was leaking off the ceiling and down the walls.  A guy came again and it turns out they had not properly replaced some pan!   So, in total, it took them four visits to get everything fixed.

People probably don't look to Yelp to choose plumbers, but if you do avoid these clowns.  Two weeks in a row skipped scheduled appointments.  Perhaps they don't need the work.  A call to the Better Business Bureau seems in order to report these losers.

We've used them 3 times. Hot water tank good job. Quick work and straight up pricing. Next time out thermostat wire got a nick in it and furnace shut down. The guy came out and didn't replace the wire but just replaced the fuse it blew. Which was fine but for $90 hour rate that took him 10 minutes I would have rather replaced the wire.
This last time I got a new wifi thermostat and needed an upgraded wire. The guy was nice and everything but soooo slow. When he replaced the thermostat he didn't use the old holes to attach the new plate and instead left a drywall anchor exposed in our wall beside the thermostat. The holes lined up perfectly with the old one ( both Honeywell ). Didn't use a drill either to make new holes I think he punched holes with a screw driver because there was a bunch of debris on the floor I had to clean up. It took him almost 2 hours to do all this ( milking it.. ) everything was just done sloppy. He didn't put a screw back in the furnace door. Didn't fully tighten the other screws. He spent an hour zip tying the new wire which I told him I would do. Sorry but I'm not paying $90 an hour to zip tie. Probably would use them next time I need a new hot water tank but they won't be around My furnace or AC again

Zero rating. This used to be an honest company and it's a shame the name no longer holds it's previous reputation. New owners, crappy quality. Look at the Better Business Bureau ratings before you use them

Thank you Stahl for replacing the expansion tank on my hot water heater and charging $$235.  Your plumber left and the water heater was still leaking.  He told me it would it would leak for 2 to 3 days but would adjust and the leak would stop.  How stupid was I ???? Still leaked five days later.  I called another company and they came in one hour.  Turns out it was a leaking valve.  

Your plumber lied to me.  Left without further investigation and was happy to take my check.

Don't use this company.  Rip off!

I've been experiencing issues with my main line backing up every 5-7 months and was told by another company that snaking the pipe is nothing more than a short-term fix and that eventually we'd need the dig and replace the line.  Their estimate seemed to be high, so I waited 6 months and called Stahl figuring they could clear the pipe and give me their quote.

They were extremely polite and courteous on the phone and upon arrival, despite showing up late.  From there my experience was really disappointing.

Upon filling them in on my situation they outright asked what other company I used in the past.  When I shared this information, they scoffed at and badmouthed the company insisting they sent salesmen and not plumbers.  They asked what their diagnosis/scope of work was and laughed and guaranteed that what I was told could not be true.

They used their camera to evaluate my situation.  They insisted snaking the pipe would not help but, for about $400 more, they could essentially power wash the inside of it.  This wouldn't fix the ongoing problem but would eliminate some of the grime that was built up and might help a bit with flow.

They completed that process but in doing so broke another small portion of a pipe (which they replaced at no cost). They then suggested I consider digging and replacing the pipes, the exact scenario they scoffed at earlier.  I asked them for a quote and it came back over 10% higher than the previous quote I received despite the scope of work being the exact same.

The one star is because of their courtesy on the phone. But showing up arrogant that they have answers that seemingly no other Pittsburgh plumber has, and then giving me the exact same evaluation at a higher price is what's disappointing. For a local, family owned company I wasn't expecting this.  Add on that they broke a small piece of pipe, left items in my sink, and tore a hole in my hose, I would suggest you seek out other plumbers before using them.

Wow we should have read the other bad reviews before hiring them. What a disaster! We own a row house in a 4 unit group. A sewage backup occurred in units 2, 3, & 4. They snaked the drain in unit 2 and told the owner there that the sewage exited out through our unit #4 and that there was a collapsed pipe in our unit #4. So we used them also to continue to investigate the problem & had them come as soon as we arrived at the house which was during evening hours on a Friday charging $335 per hour. They did not bring enough equipment to snake the drain even though they had just been in unit 2 earlier in the day and knew that they would need plenty of snaking equipment. They left us to go find another driver to get the equipment from him while charging us the $335 hourly rate to do it. They finally snaked the whole drain (for $674) and found all four units were on the same line. They said they would be back first thing in the morning to use a camera on the line. When they weren't there in the morning we called and asked when they were coming. They said the guy who told us that doesn't make up the schedule and shouldn't have said that. They said they would be there when they finished the job they were out on but couldn't guarantee when that would be. They finally came about 11:30 a.m. and ran the camera (charged us $254) and said we needed to have our basement floor dug up because that was where the problem was. When asked if they could come back Monday morning they said we would have to call in on Monday & find out what the schedule looked like. Meanwhile 3 units had been flooded with sewage and we were supposed to wait until Monday to see if they could even schedule us. So we called another company (which had very good reviews - this time we checked the reviews) and were able to have them commit to come out first thing Monday morning to dig up the floor if needed. The 2nd company ran a camera through the line and felt that the line did not exit out through our unit. But because the owner of unit #2 was threatening to sue us because she had sewage in her basement we had the floor dug up ($995). Guess what? The drain went into an elbow and went up to unit #3 and did not exit to the main from our unit. A major misdiagnosis by Stahl and very expensive to boot! This is still unresolved but it looks like the line that runs from all 4 units to the main has collapsed and needs replaced.  When I called the office and spoke with the owner he was rude. Avoid this company like the plague. Check online reviews and beware of this company. If I could give them less than a star for the rating I certainly would.

A week ago our heater would only throw cold air and my uncle couldn't find the problem. So we called stahl who came out and put in a new ignitor.  The Temps went down again and I turned the heater on and nothing cold air. It's my grandpa's house and he was the one to deal with the first repair. Unfortunately he's out of town so he called from there at 9 pm.  The lady hung up on him once she got our info. They called me and said they'd be here between 830 am and 12 PM. Ok fine well it's 1207 pm and a lady calls saying the guy is on his way. Ok good plenty of time for the repair and me to be at work on time. 1250 pm comes around and no one's here and I need to get ready for work. So I call the number and told her that I was told almost an hour ago my guy was on his way. She asked where. So I'm thinking where did the call come from so I said some lady. She gets an attitude going where as in location. So I start giving my address and she yells I'm not there yet! Yea I hung up on her.  20 mins later the guy shows up and luckily he was in and out since the ignitor they put in was faulty. Never again there's how many other businesses out there that will be polite and actually show when they're supposed to.

If you are getting a whole house HVAC system and hot water heater like me then they are so helpful...gee could it be the 9.000 about to go into their pocket.
However when you have a problem, and you probably will..good luck. After only 5 months both the furnace ( which was measured wrong and NOT what I was contraced to get) leaked and the new copper piping from the water heater also started leaking. I called and was told my appt would be between 12-4 the next day. At 4:30 I called and was told they would not be able to make it and i was on their list for a call to let me know...Nice, so that whole time, I was waiting not even a heads up. The next day someone was sent, it took him a few hours (not sure why) to fix the problem. Here we are a week later and the hot water heater is leaking in a new area. Thank goodness there is a drain near it. So I called and was told someone would be here by 11am the next morning and I would get a call. At 1:00 I called only to find out there was NO RECORD of my call the day before...WHAT? I coud not believe I was being screwed AGAIN. So, another day waiting, if I was not a stay at home Mom I would be out 2 days pay. We will se if they shoe up tomorrow and if they fix it. I would warn people to look someplace else for your plumbing and heating needs. I did look them up on the Better Business website...rating F

After my home inspection, the inspector recommended replacing the innards of a toilet on the main floor. He recommended a particular type that has no moving parts to wear out. I called Stahl, as they had been my mother's plumbers for years. When I made the appointment, I was very specific as to the brand of parts I wanted. I was told it wouldn't be a problem. An old man showed up, and said he'd replace the innards with brass fittings, not the plastic kind that had been recommended. The brass would have been significantly more expensive (3x), and could wear out over time. I said no; I wanted what had been recommended. The old man explained that the brass fitting were better quality, and all he had on his truck. He said the (ASHI certified) home inspector didn't know what he was talking about. He said that if I wanted the substandard parts that would only last a year or two, he'd return to his shop, get what I wanted, and come back. He said that I'd be charged for the time. I said I would not pay for the time involved with going to get, and returning, with parts he should have brought in the first place. He then said I'd have to schedule another appointment. I said if I had to do that, I wouldn't pay for this one, as I shouldn't be charged twice for one job, and he didn't do any work on this call. He then said he'd make me an agreement. If I don't ever call him again, he'll never work for me. I agreed. I got another plumber to repair the toilet with the parts that had been recommended, and I haven't had any problems since. It's been almost 28 years (I couldn't write this review back then) I also have not called Stahl, will not, and can't recommend more strongly that no one else should either.

Called for an appointment for a leaky drain in the kitchen... Dude said he couldn't do it. Charged $90 with a fuel charge of $4. thieves! stated he would have to come back... scam... used this company for a ton of rentals in the past... never again... had a different plumber fix the issue in 5 min for $20.... crazy.................

No surprise this guy's reviews are so low.  Stay away, you'll get ripped-off!    Shady business person if you can even call him that.