There's nothing better than hearing, Wow, sounds like you got a great deal! , from friends and family, after a major, unexpected, gas & plumbing problem on the weekend well that's exactly what I've been hearing! Carlos (owner), Oscar, and Juan are AMAZING. Very easy to work with, super efficient, and he's not out to take your last dollar. Carlos is really providing the kind of hometown local service you hear about in the Old days. He wants your repeat business and intentionally strives to keep bids low, while providing TOP NOTCH service and craftsmanship.
So, here's the gig, I JUST moved down from the Bay Area, and when the gas guy came out to turn on the gas and light the Pilots, they found that a significant gas leak. It rated a 3, on his meter. I'm not sure what that means, so I asked. He said that's equivalent to having a burner on your stove turned ALL the way up. I'd agree that's significant. Oh, and while he was here he found that one of our heaters was not properly install, so we got a little ticket/ notice for that and we were told to contact a plumber, who could deal with both issues.
BACKSTORY:
As I am moving back into my childhood home, which is 90 years old, I expected some repairs to be needed. The house was neglected while I was a child, and I have slowly worked on some major projects:
*new copper pipe throughout,
*relocation of electric box and upgrade to meet code, *major tree trimming,
*new kitchen cabinets, etc.
So my mental list included things like fumigation (tenants left the place in a disgusting state), electric wiring on the inside and some plumbing fixture replacement. Oh, yea and some sort of bath tub refinishing. Note my list does NOT include, 25 FEET OF SEWER LINE! (Installed on the WEEKEND!)
Well, when the So Cal Plumbing came out to find the gas leak, take a guess what else they found!! The sewer line was all but GONE! So the sewage was just accumulating under the house (WTH! Yuck makes me throw up a little in my mouth)! Evidently, after 90 years, the dirt corrodes the pipes almost entirely! So my simple $375 gas repair ended up being a $5000 major overhaul! (Note this is one the heels of $3000 for fumigation and $1300 for carpet. Suffice it to say I WANTED TO CRY!
Back to finding a plumber... I jumped on Yelp, my go to - of course, and reached out to 4 different plumbers. It was so cool, after you compose and send your message to one plumber, the app offers you the option to send the same request to multiple other business- with the click of a button! NICE JOB YELP!
My replies consisted of two quotes, one declined to accept as they are too busy, one who wanted to CHARGE me to come out on the weekend just to give me a bid! Wait, what???
Carlos not only had the lowest bid, but was willing to come out on a weekend for no additional cost! His crew found the sewage issue and quickly developed a plan to rectify the situation. But wait, it's not over yet, when taking a look through the camera that they go down the seer with, to make sure everything is ok, the notice it's not only the line under the house but also a span of it under my driveway and into the alley. When I heard that, I wanted to SCREAM! You're kidding me. No worries. Carlos was amazing. He worked directly with the City supervisor, telling me exactly what to say, and even came out an extra day to meet with the city and discuss the problem he discovered. (The hope being, of course, that the City would make the repairs NOT ME!). He got it done! This guy knows what he's doing. He got the city out here almost instantly, had them back the next day and we ended up with the City handling the repair ! And it was deemed an emergency sparing us the 3-5 YEAR waiting list for non-emergency repairs!
Whew! That's the most I've written since college! LOL
Short story, Carlos and So Cal plumbing have my business for LIFE!
*ps also, they were so sweet to install the new toilet seat I bought and had sitting on the side the whole time - it was a surprise!