Pafumi Services

I bought a house built in 1890. The pipes were not ready for my family of 7! From the day we moved in we had spontaneous leaks, all the time! Pafumi was my on call plumber! The owner John is responsive. His employees are respectful and punctual. Jeff is my favorite! The day before Thanksgiving we realized the external pipe was broken and at this point I was $$$$ in on plumbing issues. John really tried everything to fix that pipe without calling an excavator. His team worked all day in the rain, in November, to hand dig that pipe out - only to realize it was 10 ft down and was going to carry a 5 figure price tag!!!!! I agreed to Johns quote and then he went to the township and got them to contribute money!! He didn't have to do that - and he didn't have to tell me that he did that, he could have pocketed it.  I'm a single mom of 4 - brand new homeowner and he really went above and beyond for me, even letting me have a payment plan. Thanks Pafumi! You're this house's plumber 4 life! Other than the outdoor pipe, Pafumi has replaced stolen copper pipes twice, fixed toilets, sinks, disposal, leaking second floor tub, fixed the boiler, installed a stolen water meter and ran pipes along with a thermostat to hook up heat to radiators on the third floor that had been disconnected by the previous homeowner.

Extremely rude, extremely over priced, charged for an unfixed heater, would not recommend this company, really confused as to why right out of the gate they were extremely rude on the phone even the women answering there phones to make appointments.

As luck would have it, our water heater sprang a leak the day before our house was scheduled to go up for sale. Pafumi replaced it on very short notice; we called them in the morning, explained that we were moving out and had just listed the house, and they came out a couple of hours later. The workers were pleasant, professional and did a good job. We knew their rate was higher than most, but since we were ready to leave the state we felt the quick response made it a fair trade-off.  BUT .... cut to 6 weeks later: we've moved to No. Carolina, have a buyer for the house, and closing is a week away. Our realtor meets the certificate of occupancy inspector at the house and at some point he asks about the permit on that new water heater. She calls us to inquire about it, and I'm dumbstruck. I called Pafumi to ask if they'd applied for a permit, and the lady says indignantly, OH no, we don't do that. That's on you, that's on the homeowner. I said no one had even suggested to us that we'd need to apply for a permit after the installation, and asked if they normally mention that detail to their customers. She said, again with what sounded like a lot of attitude, I know I don't, and I don't think my techs do either. Like I said, that's on YOU! I suggested that they might want to mention it in the future, since water heater permits/inspections are evidently required, and she replied Most people don't want to bother with them anyway. Huh? I don't WANT to bother with it, or to pay taxes either, for that matter, but it's the law! And now we're living 10 hours away and can't sell our house without that missing permit. I explained the situation to her and she did get somewhat more helpful at that point. She offered to ask Mr Pafumi to fill out the paperwork, but said it wouldn't be till 'at least Monday' (it was Friday afternoon). The clock was counting down on settlement, so I called the permit office to see if I could do anything to get the process underway but they told me that until the contractor fills out 'the jacket', there's nothing the homeowner can do. So obviously even if we'd known about the need for a permit, Pafumi had to initiate the process. The whole mess would've resulted in a postponed closing if it wasn't for our incredibly resourceful realtor, Lynn Stambaugh at Cardinal Realty, who met Pafumi at their office door first thing Monday morning, hand-carried the application to the W. Deptford code office, begged/pestered/cajoled and somehow got it processed, paid for, inspected and approved in record time, and then coaxed the CO inspector back to the house to reinspect on the very last business day before settlement. Of course the water heater did pass inspection; like I said, the workers had done a good job and they did it quickly. Hence the two stars here instead of one, which is what I feel the company really earned by playing dumb about the need for permits, and adding a ton of down-to-the-wire tension to what was already a stressful situation.

Very efficient, very well done job. They replaced several galvanized pipes in our basement, improving the routing and overall appearance of the water lines. Previously been to our home to replace the water heater. First rate work.

We needed a flex pipe replaced in our bathroom sink.  We left them a message on Sunday night and they called back at 7:30am Monday morning.  They were at my house by 9am, which is the time the said, and had the job completely done by 9:30.  The guys were great and knowledgeable, and very friendly.  The price was also very reasonable.  Would highly recommend!!!

Great service from this company - even on a Saturday. They fixed my ancient AC and the repairman even ran over to the hardware store to get the correct filter.

Repair man was here within 3 hours of the initial phone call. Very professional. Highly recommend.