Matt Mertz Plumbing

I have known Matt Mertz since he was a teenager and have used him for every single plumbing job at my home. He could not be more honest, more fair, or more competent. I hire Matt without hesitation. You will not find a more honest and reliable plumber anywhere!

Awesome!
Needed urgent plumbing services for a shower which would not turn off. Rob of Mertz plumbing came to our house within 24m hours and initiated a quick review of the problem and began the repair.  Rob was thorough, meticulous, and professional. Moreover, he had to return the next day to resolve one problem for which he needed a special order for a panel. True to his word he returned as promised and completed the job.

If ever, I developed a home plumbing problem in the future, Mertz Plumbing would be my first choice and I would recommend Rob to you.

We had a main drain that was needing some attention running slow and at the advise of Marty Griffin we gave them a ring probably one of the best plumbing experiences we ever had and usually  plumbing  does not fall under nice ./  A Young man Zach arrived as our  White Knight and  WOO in no time whatsoever we were back running great, Thanks again Zach and Thanks Matt Mertz ,for you have a real star there, curtious ,polite, and best of all he knew his job .He is a real asset to your  Company ./  I Will be very happy to refer you folks for Plumbing Work.///

From the initial assessment/estimate visit to the installation, the experience was pleasant.  Brian Tarr was professional, friendly, efficient and knowledgeable.

I would definitely recommend Matt Mertz Plumbing and will call on them for any future plumbing needs.

I had a pipe in my kitchen sink that had sprung a large leak.  I called Matt Mertz Plumbing and they sent someone the next day.

I have had some less-than-positive experiences with plumbers who try and talk you into a bigger and more expensive repair, so I was prepared for a big time scare/sales pitch.  The leak was back inside the insulated part of the kitchen pipes, so I feared the worst - i.e. a massive repair that would cost hundreds of dollars (or more).

The plumber from Matt Mertz was really constructive and knowledgeable as he quickly took a look at the pipes and then showed me the exact source of the leak and explained the part that needed replaced.  He even took the time to explain how my leak was likely created due to me pouring used cooking oil down the drain - which, in hindsight, was obviously a stupid move on my part.

He explained how he could fix the leak (with a plastic replacement), and constructively warned me that I had to watch with pouring anything with the potential to be corrosive down the drain since additional leaks could spring in my pipes along the house - thus requiring a much larger repair.

He finished the job quickly and the total bill was around $70.  And, I am now a changed man who vigilantly guards against pouring any oil near the drain.  So - not only did Matt Mertz Plumbing fix the problem quickly for a reasonable price, but they put me in position to not make my plumbing problem worse.

I have a water leak from my tub to my ceiling below and I cannot shower because I only have one bathroom.  The water leak has already come through the plaster and my ceiling needs fixed too now. Although this business advertises they are 24 hours, 7 days a week and customers can be seen the same day, they could not get someone to my home for 5 days!! Guess another plumber will get my business!

In response to Matt M's comment:

**I'm not sure why you are assuming I called the wrong business. I can assure you that I called your company so you may want to check in with your customer service representatives. It was a woman who assisted me if that helps.

Just awful.

We were looking to have our sewer line replaced and called this company. Big mistake. Only after questioning them did they admit they gave us a fake quote for only digging a trench and nothing further. The actual, full price would have been 3 times what they quoted us.

We had tree roots the same circumference as, and completely blocking, our pipe and they wanted to reline the pipe?!

When I told the guy I was going to think about it, I saw he changed the 7 days the quote is usually good for to a 2. Nothing but BS from these people.

So fortunate we didn't fall for their scam. Do yourself a favor and never use them for anything more complicated than fixing a leak or whatever.

These guys are great and genuinely good people. I would recommend them to anyone searching for a plumber in the Pittsburgh area. Brian was awesome.

I had the same situation with them not showing up as they say they would.  Plus, when you call them, you NEVER get a live body! It's always leave a message. I've played phone tag many times.  I finally gave up and went with someone else. By the way, I've never posted on YELP for anything, as I'm not a complainer.  This was just too annoying.

I needed someone to help and Matt Mertz Plumbing was there! I'm a retired coal guy with an invalid wife. We needed her spare walker from the basement and when I went to get it, I found the mess. My sewer had backed up into the basement. Word of mouth travels fast, and when I was told by my son and a few friends that Mertz was the best, I called. Their technician arrived at the agreed upon time and took care of the problem. The tech was skilled in his profession, was very friendly, and wasted no time. Now I'm one of those who says Matt Mertz Plumbing is the best!!!!!

Done a great job at first diagnosing the problem which was a punctured ballast tank. I thought it was a bursted water pipe.  First technician came and closed off the cold and hot with individual  turnoff  valves then had Monroeville municipal water company turn the water on. Next day they came and installed the water heater 9:00 am was in and out with in 45 minutes. I am from San Jose and this project needed to be  done asap. The price was not expensive at all for the service.

Don't waste your time with anyone else.  Matt Mertz has helped me on a dime numerous times.  If you have rental properties, and want to maintain a good image to your Tenants that you are an upstanding Landlord, program Matt Mertz Plumbing into your phone today!

Called for a plumber to install a drain kit on a tub, explained that it was in the way and I needed it moved over about 2 so that I could make the tub fit. Was told it would be a week before they could come, we discussed the fact that this was my only bathroom and I currently had no shower tub as we had removed the old fiberglass one. They gave a time of 10-2 on Saturday. Around noon on Saturday the plumber calls to say he may not be out today or at least it may be several hours. I discussed the drain kit is now cracked while we were trying to install the tub. He says oh I won't install unless your tub is installed...I had explained a week before that we needed it drain kit moved so we could install. He says this is to big of a job for a Saturday someone will call you. What the heck kind of business is this? Someone calls and says we don't do construction, I said it's not construction, there has been a tub here before. We needed the drain moved so we could get the tub in. At the very least he could have sent someone to remove the old drain kit and the setup a return visit to reinstall a new kit, I had setup to have them look at an exterior leaky faucet but that was never mentioned in the call. They just decided they didn't want my job and the heck with me even though I had waited an entire week for these worthless plumbers to show. So my son and I went to Home Depot, bought the parts to replace the broken drain kit, moved the tub into place. We have no experience but clearly it doesn't take a rocket scientist. Watch YouTube and save yourself the time and aggravation, real professionals don't behave this way.

Excellent work.  They have done work at my house twice now.  Once to fix a bad trap and to line my sewer.  Then this past week to fix all the pipes under my basement.  Both expensive jobs.  The crew was professional, did great work and kept me updated on progress.  The price was fair (you get what you pay for, I don't want a my finished basement pulled up by amateurs), and the work was excellent.

After having multiple sewer line back ups since purchasing our home 8 months ago we called Matt Mertz plumbing for a second opinion regarding our sewer line needing replaced after hearing positive reviews from a friend. Matt Mertz was able to send someone out relatively quickly to evaluate our problem and give us a quote which we appreciated and the technician who came was very nice. However, the job, a trenchless sewer repair,  was proposed to cost us $8,500 and we were given 3 days to decide if we wanted to go with Matt Mertz or the price would increase to $10,500. We obviously were not expecting to have a disaster like this happen so shortly after buying a new home and do not have $8500 just lying around, so it will take us more than 3 days to figure out how we can afford the repair since Matt Mertz does not offer financing. After talking to several other people in the plumbing business we have been told this type of short time limit before a steep price increase is a very dishonest business practice and we will not be using Matt Mertz plumbing now or in future.

I was 100% impressed and pleased by the service at Matt Mertz Plumbing. I called several plumbing companies to fix a broken sewer pipe (and ultimately a tap that was never installed in the first place), and Matt Mertz's team was easily the fastest, friendliest, and most communicative of all of them. From the first telephone call requesting service, to the follow-up calls and confirmation calls from Bob, to the service provided by Ron, Dylan, and the rest of the team - it was all excellent. I am so grateful for the work they did, and that they were able to do it so efficiently and with such class (they must have fielded a million questions from my neighbors). I don't think I've ever experienced such amazing service from another provider before, and I will recommend Matt Mertz Plumbing for all of my friends and neighbors ongoing.
Fantastic job, guys, thank you SO MUCH!

My husband usually does all our handyman work but after a simple dishwasher repair turned into nightmare due to very old pipes we decided to call Matt Mertz Plumbing.  They were able to send someone out relatively fast (it wasn't an emergency so it took 2 days). The window they quoted us was between 10 and 2 and I was pleasantly surprised when the plumber arrived at 1030. He was friendly and the work was done pretty quick.  When it was all done it only took about an hour and half and cost half of what I expected.  For future plumbing needs I will definitely use Matt Mertz.

I called three Big Name local plumbers for an estimate on repairs to my plumbing system.  Not only was Mertz' price by far the most reasonable--but his understanding of the work involved was reassuring. They completed the job within the time limit and cleaned up behind themselves.  I referred them to a friend who had a similar, equally satisfying experience with the company.

They're my new 'go-to-guy's.

I had them fix 2 plumbing issues. Both issues were corrected and the price was reasonable. I will warn you that they do not work very well with home warranty companies. Once they get paid, they will put zero effort into communicating with your home warranty company, which is essential for a policy holder to be reimbursed.

When my husband first contacted Matt Mertz about our plumbing issues I was concerned about the price but soon after meeting Jim B. on Saturday morning I realized we were paying for the polite, knowledgeable, and honest service. Jim B. was not only on time, his workmanship and honesty were much appreciated. He never once forced services on us and gave us honest suggestions on how to fix our problems. We even had a group of little ones show up at our house to play, and he did not seem annoyed and welcomed the chaos. I would highly recommend Jim B. to any of my friends.

Excellent service and very helpful from a wonderful plumber; they showed up right on time when we needed someone to come fix a plumbing emergency.  
Definitely would recommend Matt Mertz to anyone in the Cranberry Area who needs an honest and skilled plumber - do not call one of those so-called 'free estimate' guys, chances are they're worth what the estimate costs.

We are currently in the process of getting estimates to fix a HUGE plumbing job on our property. After a few disappointing interactions with other plumbers, I called Matt Mertz Plumbing. It was a breath of fresh air. They were quick to schedule someone to come out, and it was so nice to have someone come on time without waiting a 4 hour span for someone to come out. The quote they gave us was thorough, under all of the other quotes we received, and easy to understand. I'd happily recommend Matt Mertz Plumbing to anyone I know who needs plumbing work done, after having a LOT of people come out to give quotes our experience with Matt Mertz Plumbing was above and beyond the best.

I have had two great experiences with Matt Mertz Plumbing.  Clogged stack and busted water heater.  On the last service call, I was able to get same day service for a leaking/not working water heater.  The owner Matt was even kind enough to explain the repairs needed to my home warranty company (which he is not affiliated with) so that they would authorize the costs and I would be reimbursed.  I would hire them for any future problems we encounter.  Great customer service and professional work.

We called Matt Mertz Plumbing after failing to get reliable service from another competitor in the area and they fit us in for same-day service. I called them late in the evening and they returned my call at 7:30am giving me a realistic window for a tech to arrive that day. The tech arrived shortly after they called saying there was availability and he resolved our issue extremely quickly. He was super friendly and even willing to talk to me about other potential needs that I may have regarding our plumbing in the future (at my request). I'd highly recommend them and will definitely be using their service in the future.

Mark arrived here today to do a shower/bathtub faucet leak job.  Very professional and knowledgeable!  Happy would be an understatement!  I was truly impressed with the level of service I received.  Mark went above and beyond!  Great service at a great price!  Most highly recommended if you are looking for quality plumbing services.

matthew (if you can even call him that) came over to my house, dropped a fat smash in my toilet, and left

I've had them do work on a number of occasions. While a bit expensive (like many plumbers) I have always found Matt Mertz Plumbing to be very professional, helpful, and they've done a good job.

One thing they could do to improve is get a software system to keep track of their callers. They always lose track of me and forget to call me back. I asked for a quote two days ago, and I sent an email with a picture after that call. I called two additional times but the person I spoke to wasn't available either time and said they would call back. They still haven't.

Nonetheless the work they do is more important and when they do show up they have always done a good job and I've been satisfied with their work. They have a problem I couldn't figure out, which was gurgling that was caused by buildup in my pipes. They have also resolved other problems such as clogged drains from my roof and leaky flow valves and faucets. Overall I've been very happy and would use them again.

No one wants to spends thousands of dollars having their finished basement dug up to fix a sewer, but this company made it as painless as possible. We had a backup last summer and a plumber tried to clear it but couldn't. My handyman husband thought he got it cleared, and all was ok until hoards of relatives came at thanksgiving, causing a backup.

Mertz came that day to clear it and camera'd the line. They were. Able to clear it. They showed the video as they were doing it to my husband, and we knew we had to redo the line before the second hoard of relatives showed up at Christmas, as the line literally had rocks in it. They gave us a price, no pressure as to date or trying to scare us. They scheduled the work, promising to get it done before Christmas.  They were excellent. They called every morning letting us know they were on the way, they showed up on time, kept us informed as the work progressed, and worked in a professional manner.  The work took 9 days- trenches all over the basement under our 100 year old house, literally tons of dirt and concrete carried out in buckets by hand, tons of gravel to fill the trenches back in all by hand.  The Allegheny county plumbing inspection was scheduled promptly, no issues at all. We were billed exactly as quoted. They cleaned up every single evening and hooked us up with temporary sewer so we could stay in the house. They protected all of the finished surfaces with plastic and sealed off the upstairs. They did a final cleaning and even washed the walls.

Every employee was polite and professional. ( ok, I heard one guy using the F word a few times as he was hauling buckets of gravel). My husband and I are both architects, and we are used to working with tradespeople. These guys exceeded our expectation, and based on this job, they are above average. They have all of the equipment they need to do the work, including dump trucks, cameras, compressors, concrete mixers, heaters, etc, which is not always the case with plumbers. Everything was scheduled very efficiently. Yes, it was crazy expensive for something you can't even see, but based on the manpower, time spent, and cost of equipment and materials, I think the price was fair.

I called Mertz Plumbing last week because I had a clogged kitchen drain and had a coupon for $65 drain cleaning.    The plumber arrived as scheduled but he could not unclog the drain.   He tried a snake, and a chemical called sizzler.   He looked at pipes in the basement and ended up suggesting I reschedule a visit to start cutting out basement pipes (obviously EXPENSIVE).   He also used an entire bottle of previously purchased (my bottle) of emzyne cleaner not following instructions, essentially wasting it.   He left, sorry he could not unclog the drain, and suggesting I try Draino and it that does not work, call for an appointment for him to cut basement pipes.  I was charged $65 and left with a black goo mess in the sink, a worse clog than before he came, and a large puddle of water and broken ceiling tiles in the basement.

I immediately called a competitor (a local plumber I have used before).  They came in a couple hours same day.   I told them the history and the new plumber said he would try the snake first, but that if it fails they would use a water jet (not pipe cutting).   He also said NEVER use Draino.   Long story short. the snake unclogged the drain and it has been fine ever since.

Bottom line - I paid $65 for NO drain cleaning by Mertz Plumbing... and they recommended an expensive and UNNECESSARY job.   I will never call them again!   Pretty bad coupon deal, wouldn't ya say?

UPDATE May 1, 2017 - I changed my rating from one star to three stars.  Bob Mertz called me and refunded my cost for the drain cleaning that failed.  He personally came to my house and gave me coupons and two bottles of drain cleaner.   He did everything possible to make this right by me.  I truly appreciate that and will consider giving these folks another chance.

I had a very good experience with this emergency visit. After Thanksgiving meal was done the kitchen facet started leaking. They came earlier than expected and the plumber was very competent. He wore a face mask the whole time and shoe protectors. I would highly recommend them.

spent a fortune to have Matt Mertz Plumbing replace all of our main sewage pipes and line our outside sewage line to only have the same problem we started with.   then to be told we signed a contract and were told it would happen.

Waited all day for them to show up after taking day off from work. They cancel on us after clearing driveway  (after explaining to driver where to go). Receptionist extremely rude. Wouldn't recommend!!

Had them install a hot water tank recently. Pros, they were fairly quick, they were clean, friendly , and came that day, were a bit cheaper. Cons, when they left I had a leak called them and they came back, they left and I still had a leak called them again they came said it's all fixed. Once again the same leak was there.Called a third time and they wanted to come back again and I refused told them I'll fix it myself. I really like using local businesses but would I use them again ? Probeley not, repaired it myself.

Great in all aspects.  Jim B. and Steve A. were both very knowledgeable, extremely fast response time and very fair costs.  Do business here anytime.

Professional and thorough. The plumber helped with unexpected issues and went above and beyond. They gave me same day service too. I will definitely use mm again.  They are awesome.

My shower was clogged so I called Matt Mertz. Sean came out and the clog was gone in no time. He was very nice to deal with and there was no mess to clean up. Definitely recommend Matt Mertz plumbing!

Just had a major plumbing issue with drains and sewers the guys were here for 8 days.  A lot of hand digging and carrying of dirt and concrete up basement steps and then up steps to the back ally a lot of intense labor on some hot days.  The guys were very professional and did a great job of cleaning up after each day of work.  Eric G. was here everyday and would explain what they had done that day and what they would do the next.  He was my go to person if I had questions.  The other guys Brandon, Joe, Josh L and Alan were also very considerate and hard working.  They did a great job of putting everything back together they even cleaned the bathroom.  This group of guys were hard working and would recommend them to anyone. The cement replacement looks very professional.

So far, I have hired Matt Mertz Plumbing three times.

First, in 2021, I hired Matt Mertz Plumbing to install a new dry well in my front yard. The company quickly scheduled the work within days. Two plumbers showed up on time in the morning, and they carefully removed my old gravel pit, redirected underground pipes, and installed a new dry well. The plumbers also installed new leader drains near the gutter downspouts and repaired a section of concrete in my driveway. The plumbers were very knowledgeable, skilled, and courteous. The total price was slightly less than another company's estimate. In the months since then, the dry well and leader drains have worked very well. 5/5 stars

For the second service, Matt Mertz Plumbing removed the interior parts for my lawn irrigation system. The plumber arrived on time and was polite, and he removed the irrigation pipes and patched the concrete wall in my basement. A West View Water Authority (WVWA) employee inspected and approved the work. 5/5 stars

Then I called Matt Mertz Plumbing to get an estimate for a new hot water heater. They told me to email them a photo of my current hot water heater, so I did. Matt Mertz Plumbing never gave me an estimate, so I hired a different company. 1/5 stars

My most recent experience with Matt Mertz Plumbing was when I hired them to locate a leak that was causing large water stains on a ceiling beneath a bathroom. The plumber was courteous and tried to find the leak. He took a hammer and bashed four large holes--up to a couple feet by a few feet each--into my drywall. He did not find a leak, but he caulked around my bathtub. My handyman, whom I later hired to fix the holes in the drywall, told me that he would have put small holes in the drywall and used a camera to locate a leak. 3/5 stars

Shawn and the crew did an extremely professional job on my sewer. The hole of exploration, as my fiancé and I started to call it, was opened and closed I half the time I expected! I'm so happy with their work, and I would recommend them to anyone needing sewer assistance in the Pittsburgh or surrounding area. Thanks guys!

I will absolutely never go back to my previous plumber. My normal go to guy was too busy so I called Matt Mertz and am glad I did. I had a leak I could not find the source of and when I called I got an appointment same day and two professional guys showed up. Within a half hour they found the leak and explained in a way I could understand what was going on. They quoted me on the spot (which was very reasonable for how much needed done) and got to work. They cleaned up after themselves and I couldn't even tell I had work done when they were finished. Very pleased with the workers, the job they did, and the price. Two thumbs up.

HORRIBLE!!! They came out for a clogged main drain. Tech didn't have a bucket so he used one of ours to put under the clean out when he opened it. Before he left he emptied the bucket outside beside my steps! Literally dumped the bucket filled with toilet paper, poop, etc outside in my yard!

I moved to Pittsburgh recently and used Angie's List to find reputable plumbers to get estimates to convert a small bedroom into a laundry room and fix some problems in my 113 year old bathroom.  I got estimates from at least three companies.  Matt's was the highest, but not by much.  As it turned out, Matt gave me a 10% discount because he asked if they could delay the start of the job for a few days.  As a result, the job cost less than lower priced estimates I had gotten.  

My bathroom has original subway tile, pedestal sink and a huge stained glass window.  It had virtually no updating since it was built.  It was very important to me that any work would keep the vintage look intact.  Matt was the only one who understood what I wanted.  The other companies acted like it was weird that I wanted to keep the historic details.  Matt's crew fixed the plumbing issues in the bathroom and converted the bedroom into a laundry room.  It was a big job and they came on time every day and cleaned up afterwards each day.  My house has very high ceilings and they also changed a lightbulb for me that I couldn't reach because they saw I was having trouble.  I am happy with their work.  I have used them for other jobs since then.

Unfortunately I had a really bad experience.  Please be careful!
Told shower would cost $425 (+ cost of drywall) to fix so I decided to have another professional out.  30 minutes and $80 later project fixed... No need to go through a wall.
$200 to install garbage disposal...  $130 service call which leaves $70 for parts?  Disposal only cost $130 so not sure what additional parts where needed...  Should have asked.
Very nice, very professional visit....  But feeling taken advantage of by a local business.
Again, be careful and ask questions.

Advertising not the same as what transpires when you call the company. It is advertised as free estimates. But that was not the case I was told even though I had the ad in my hand.
Woman who answered the phones was less than courteous and curt in her responses. Buyer beware.
What this person did not take a moment to consider is a customer is calling for one reason but has several other plumbing issues. The lack of customer service is the determine factor in those projects going to other companies as well.

They kept their promise. We had an issue with our new water heater. They came back and we thought it was fixed but it wasn't.  We did not demand them back but when they heard it was still a problem they asked to return to try to fix it. That was over a week ago and the problem has not reoccured.

WATCH OUT FOR THIS ONE
I took a week or so before I wrote this review to

#1 get my thoughts together after being treated so poorly

#2 to give the company a chance to make right  

#3 took time to research Angies list for comments from their customers and their responses.

Within the companies responses is where I found the problem I had experienced.  All of their responses to complaints is to take the defensive and be critical of the customers as being a fake customer or competitor. They never take accountability or offer a resolution, and this is in writing!

As executrix of my fathers estate since his death in July, I am responsible for his properties.  On 2/16/16 a pipe busted in his home which was being remodeled. We called Matt Mertz Plumbing and made arrangements to meet a plumber at my dad's home on 2/19/16 at 3:30pm.  The plumber arrived 20 mins late saying he was stuck in traffic.
Once he arrived he efficiently completed his job and said he needed paid $210.  My sister whom had opened the door for him told him that since it was an estate I would need to come from my home in Penn Hills (5-8 mins away) to bring the check, he said he would wait. When I arrived the bill was $260 because he had to wait for me to come over.  I have the phone call logs and it shows he waited 12 mins.  He never told me that he was charging $50 for waiting for the check.

When I called to complain I got the same attitudes as were displayed in their Yelp replys..aggressive and defensive which makes me believe the complaints even more. Calling the reviewers..their customers liars, instead of addressing the problem. If they were insightful enough they would address the issues and resolve the problem. The 2 owners I spoke with both said it was their policy to charge by the time they are there, I thought it was for the time they worked, not waiting for payment. So if nothing else I want everyone to know that this company will charge you $50 for 12 mins while they are waiting for their payment of $210..25%!

It was okay for him to be late and make us wait but waiting 12 mins for payment and charging $50, without letting me know that he was going to charge me $50.
This even scares me more of how they handle business.
Good service is not only the quality of the work but the attitude in which it is done and the honesty it is carried out with.

After having issues with the large national plumbers who planned on overcharging me, I called Matt Mertz plumbing for a second opinion. They were courteous, prompt, and well informed. The quote they gave me was less than half that of the prior companies with a guarantee this would be the final price for the completed job.  The completed the job on time, explained everything along the way, and helped me get my reimbursement from the insurance company.  I now call them for any plumbing need I have and they have been always quick to respond.  I highly recommend their professional, friendly, and trust worthy work!

Our sewer was backing up and they were here at the time they said they would be and saved the day.  The price was affordable and the plumber was kind and the job got done.  Highly recommend them  to others!

You keep hearing the radio commercials, and the hype is real. Truthfully, my landlord made the selection, so I can't account for price. But Bob called ahead and showed up exactly when he said he would, was fully prepared for the job, and religiously covered and wiped his boots. It's good to work with an expert and a pro.

Called for a new water heater and they came and put it in on time. Every time they looked at something he said going to cost you. The work that was done leaked after they left called them back two times and it still leaked I gave up and fixed it myself, beware of them.

Make sure you get a second or third opinion before using this company! They quoted us thousands of dollars to fix our issue and we luckily had another company access the problem and it was only a few hundred dollars. Matt mertz called to follow up and we let them know the other company fixed the problem for much less. The plumber dishonestly told us that was an option but never mentioned that at our visit because they obviously wanted to make more money off of us. How disappointing! I would not recommend this company to anyone.

Another great experience with MMP! Needed our outdoor faucet replaced and was on the schedule the same week. The indoor plumbing connections were in a challenging location, but Brian the plumber completed the job within an hour. Excellent communication from dispatch and the plumber regarding when they would arrive at my location.

Great expertise. Very good communication. Explained everything and showed what was wrong. Unfortunately the job cost thousands of dollars to rectify a $127 totally negligent job by another plumber.

I would NOT recommend Matt Mertz Plumbing and had a horrible experience with them.  We got a quote from them in June 2021 to replace our hot water heater for $1915.  Due to an emergency leak of our old hot water heater, we had them come out last week (August 2022) to replace the same hot water heater....instead it cost us $3,670.50.  Same work, same replacement.  They merged with a company Armstrong Comfort Solutions so any pricing you may have had with Matt Mertz in the past has probably skyrocketed.  I don't understand how the same labor costs associated with this and the same replacement would have nearly doubled in less than a year.  They did give us 10% but I will be sharing my experience so no one has to deal with such price gouging.

I had water damage in my ceiling from an upstair's neighbor's pipe leak. Matthew was able to work with us quickly, efficiently, and diagnosed the problem rapidly. He is extremely professional and responsive!

If I could give no stars I would. But not for what you think. The workers are great and did a wonderful job the only worker that was awful is the owner, matt mertz. He is beyond arrogant and cocky. He's a jerk. The way he treats and talks to his employees is disturbing. It's a shame because the work was good but I would never use them again because of matt himself

My father was treated terribly by one of your employees today. He was told someone would be at his house between 10-2pm and nobody ever showed up. Whoever answered his phone mentioned it was 12-4pm... He was wrong! The jerk on the phone said do you want them to come between 12-4, my dad said no... He replies, GOOD!

Not a good way to grow your business. Believe me, I will spread the word about how he was treated and hopefully people think twice about hiring you for their plumbing needs.  It's an absolute disgrace in this day and age of social media where an employee berates a customer.  

Maybe you should send yourself and your employees to customer service school.

DANGEROUS!  Was injured TWICE due to their negligence - they left my home and I could not figure out why the garage door would NOT go down; here they disconnected the garage door and instead of them returning (as they had just left less than 5 min earlier) instead Matt Mertz, tells the customer (who has had 4 previous back surgeries) to get on a ladder and slam the garage door backwards so that it will lock into place - that did not work and down went the ladder and I - INJURY#1... then while walking thru my tiled floor garage, all of a sudden I am sliding and slipping all over the place; a HUGE puddle well over 3 ft long and 2 ft wide was left by a hose used to flush the drain and BAM  - down I go again - this time, for well over an hour before I could get onto all 4's and CRAWl upstairs.  I called Matt and he came over the following morning and it took him 15 min to reconnect the garage door - now he refuses to provide me with his liability insurance information - Erie Insurance.... had service provided by another company and am thoroughly pleased at 1/2 the price!  Enter into a contract at your own risk with Matt Mertz Plumbing, because IF you get HURT severely like I did; he is unwiling to help you at all and he should have NOT left a job site in such a condition anyways OR AT LEAST RETURNED WHEN MADE AWARE  and to boot, he sent me a bill for services rendered despite injuring me, me having to cancel my trip and left me stranded in Pgh for 8 wks as I was unable to fly due to the injuries received.....  I live in Las Vegas and was in Pgh to sell my house when HE & HIS STAFF caused my injuries - had to remove house from market as I could NOT leave (what if it would have sold?) - so he created an absolute nightmare and then Hurricane Sandy came barrelling in during all this time too

Matt Mertz Plumbing did a great job again!!!  After 9 years of use, our hot water heater started to fail.  I noticed the pipes leaking and collapsing inward on a Sunday eve.  To my relief, Matt Mertz had Mark over the following day.  He installed a new water heater and tested the water pressure.  Issue resolved.  Mark was very pleasant and professional.  He explained the process and answered all of our questions.  Also, he wore shoe covers while in the house and to protect the floor, he put down tarps from the door to the basement where the new and old water heaters would be transported.  To our family, these details important and matter.

Composite review from myself and person who lives close to them and has used them a number of times over the years.

Phone access acceptable; professionalism fine; response adequate; and workmanship excellent.  Last year a waterline up against the outside of the house froze and broke -- water to house had to be shut off on one of the coldest nights of the year.  Fear was then other lines would freeze.  Mertz folk came out late -- 8ish, tired after chasing dozens of broken lines, and stayed until the job was done and water coming back into the total system.  They came by the next day to recheck the replumbling.  Cost of this was just a normal job, and not what some might charge when the customer is desparate.  

Experience -- fine.

f8 and be there.

First off, I would like to thanks the Matt Mertz Plumbing team for a number of reasons. 1. When I called to ask questions, I was greeted over the phone by a wonderful woman who had the most upbeat attitude that somehow made the call a little less stressful for me. 2. After making the appointment, I received a call several hours before my appointment by a guy named Earl M. Asking if he could come sooner than scheduled which would have been awesome but unfortunately I couldn't be there any sooner. 3. When Earl M. Was almost there, he called to let me know and once he got out of the van, he was nothing short of the most polite contractor to ever come by. 4. Earl M. Was extremely knowledgeable about the situation I had going on with my sewer trap/line and took the time to educate me a little about the problem and possible solutions available.  5. He was extremely careful and took charge to save the day.
Solid guy, Solid company and guaranteed repeat customer when the needs arise!
He made sure that everything worked as it should and I couldn't have been happier to make a new friend that I can count on the next time I have a problem with one of my properties.
EARL M. YOUR THE MAN!
Thank you so much for your help!

Water tank blew at 8 pm. Matt Mertz plumbing set up an appointment by the next morning. Which so happened to be Saturday of Easter weekend. Arrived by 8:30 am new water heater installed by 9:30. No surcharge for Saturday appointment. No surcharge for Easter weekend. This company is a class act. Everyone I spoke with was polite. The plumber was knowledgeable and worked quickly. Where the rubber meets the road is price. Lower than three other area plumbers. Beat Mr Waterheater by almost $150. All in all great company and experience. They have won my business. I would think twice before calling elsewhere.

I had a clog in my sewer system, and I had a coupon for this company. So I figured to give them a try. The guy tried unclogging the line and then placed a camera in the line to show me how it looked. The quality of the camera didn't seem very good and made things look worse than they were. While he was working he was giving me how they probably installed it wrong and the fittings probably were cheap or the wrong kind. So he got to a certain point and said he couldn't get any further, and that the pipe is in real bad condition (cracked, collapsed) and would need replaced. He wrote me up an estimate at $10,000+. I decided to get a second opinion by another plumber in the area. He came over and placed his camera in the same drain and my pipe was not broken or collapsed as the other plumber stated. He got to the same spot the other plumber did and unclogged it within minutes and went 20' beyond where the other plumber couldn't get thru. I couldn't believe what I just witnessed. Either this plumber had no clue as to what he was doing or he was about to rip me off. Luckily there are other plumbers in the area that I can trust. I would never use this company again. I would not recommend using this company.

I called Matt when another plumber bailed on my sewer line hookup that was part of the purchase of my house.  I called him at 8pm expecting to leave a message so that someone would call me back the next day.  Instead, he answered himself.  I only gave him about half of the 'other plumber' story, and he was able to finish the story by telling me I'd gotten a bad quote with a pump the township wouldn't approve.  A quick call to the township the next day confirmed Matt's suspicion.

The crew came out on the scheduled days, and completed the work.  Matt had to reroute quite a few drain lines in the basement, so the work was more expensive than originally anticipated.  However, the sewer authority inspector told me that he wouldn't have approved the job had Matt not done this extra work.  I think Matt felt sorry for me having to spend more than I anticipated, so he replaced a basement toilet, shower, and exterior line for free.

Never again will I call another plumber.

The service was phenomenal from Matt and Mike
They were vet professional and friendly and price was fair. Will recommend to friends and family

We recently moved the location of our salon. Water is super important at a hair salon (obviously) and everything that could have gone wrong did. We were able to reach the plumber who did our previous work (and we learned later used a lot of used parts -_-) and so we were recommended to matt mertz. They came right out (and we used them two more times) and they fixed the issues, were really pleasant, and didn't charge us anything ridiculous. I'm impressed. Thanks again!!!!

I called MATT Mertz Plumbing on Monday morning after waking up to a flooded garage. I was informed they could not put me on the schedule as they were booked from weekend emergencies but they could come after plumbers finished their regular schedule that day. Unfortunately, I could not wait past 3:00pm. I spoke with LISA in the office and she told me they would be able to get to my emergency on Tuesday. I received a call from JOE at 8:00am on Tuesday morning and he told me he had a cancellation and could be at my house in 20 minuets. OUTSTANDING! JOE came to the rescue. JOE is a professional, experienced and very personable. JOE assessed the sewer clog and immediately told me his plan and began to troubleshoot the clogged drain. Within 35 minutes he had all drains working flawlessly. I recommend Matt Mertz Plumbing and Joe in particular, to anyone in need of a trusted plumber for all your plumbing needs. You will not be disappointed!
Definitely will use MATT Mertz Plumbing for ALL my future plumbing needs!

After calling a few of the big name plumbers I decided to give Matt a call based on the personal reviews alone. Was not disappointed. Prompt service, quality work and seems like an all around good guy. I am a new homeowner and will def call Matt for all my future plumbing needs. Highly recommended.

My 80+ year old mother had a major plumbing catastrophe on a Sunday evening. One bedroom soaked and water going through the floor to the gameroom where there was a lot of electrical equipment. It took a lot of water and we were unable to shout the water off at the point of the break. After getting a very hard time from her usual plumber I called Matt Mertz. The plumber I spoke to said he's be there in 35 - 40 minutes. He was right on time, very friendly, professional and fixed the broken bathroom valve in less than an hour so that we were able to turn water on to the rest of the house. We could then have a restoration company come in. I highly recommend Matt Mertz plumbing and wish I could remember the name of the plumber that came to my mom's house because he represents his company in a great way.

Go elsewhere.  Heard good things.  First time we used them the service tech stated he would have to come back since he didn't have the part he needed and that we would be charged a second service fee.  After calling back, the receptionist did indicated that he was not correct and did not charge us a second service fee.  We decided to call them back for another problem since they did take care of us the first time around.  The second issue was not a real emergency but was bit time sensitive.  The receptionist indicated that they are fully booked for at least 2 weeks.  I asked about an emergency fee of sorts to get someone sooner.  She laughed and said they are $250 an hour.  She was also very short with me for whatever reason.  If you do not like your job, go elsewhere.  Matt should not be happy with this sort of customer service.  Not sure what other Mertz's there are but this one is not the best in the business ad Double M indicates!!

I called Matt Mertz Plumbing to get a quote to replace my copper with PEX. They charged $135.00 for the quote. I eventually went with another plumber that was significantly lower.

Update: I spoke with Bob at Matt Mertz who refunded the $135.00 that was charged to me.

Our first experience with Matt Mertz Plumbing and it was GREAT!  As with most City homes the outside infrastructure sewer piping was old and needed to be replaced which required concrete work, removing our AC unit, new piping, sewer lining and much more. On that note, it was a very large and labor intensive job and took 6 days. The entire team was courteous, friendly, professional and took the time to answer all our questions.  Shout out to Zack and Jesse and their teams. They called every morning to inform us of arrival time and cleaned up every day before the left. We would absolutely use them again.  The only feedback I would say (which has nothing to do with the plumbing) is working with their partner company Armstrong needs some tweaking.  With high temperatures we would have liked our AC Unit replaced sooner rather than wait 3 days after job was completed.  Again, something minor compared to the huge job and trust we had with the team.  We would definitely recommend and use them again.

Matt was quick, courteous, and got the job done in under 10 minutes. Would highly recommend!

Great work!  Even waited for Lowes to bring another toilet since first one was cracked. Nice toilet install-and quick. Rory did a great job.

Called for an ESTIMATE to fix a Leak... got a call at 7 am this morning by a plumber named bob. I missed the call so I called back at 8... the guy at the office said he was coming to fix my leak... I said I wanted an estimate. They said I'm sorry but we don't cover your area...

The website says the GREATER PITTSBURGH AREA... I live in southside.

Sounds like a scam to me..... all bc I wanted an estimate.... they'd rather send someone over, do the work then tell you a high price I guess.

We had a terrible experience with Matt Mertz Plumbing. We specifically called requesting someone come out to scope our sewer line as far as the trap (which is buried), and provide a recommendation and written estimate for work to be done. This meant either they advise nothing needs to be done or they quote for any line/trap repair/replacement needed.

They came out and scoped the line to the trap, found where the trap was located (buried under our brick floor basement), then packed up and went out to their truck to write up a quote. When he came back in to give us the quote it was like working with a completely different guy. He was rude and unhelpful. They provided a quote for replacing the trap and that was it. No quote for work on the pipe they actually scoped and he refused to even provide any insight on the condition he perceived the pipe to be in (which is what we presumably hired them to do). He refused to answer any questions we had, going so far as to say I'm not going to get into any of the plumbing, guys go to school for 5 years to understand this so there's no point. Furthermore the actual quote they gave for digging up and replacing the trap (the only quote given) noted 'jackhammering' and 'concrete' as expenses when our basement floor is brick so would require neither of those.

They arrived in the quoted time window from 10am to 2pm and called 20 minutes before they came. When they first arrived they were nice and easy to talk to. Our issues arose when they failed to do the job they were hired to do and then were rude and unprofessional. I asked if there was someone I could call at the company who might be able to give us more information (as in what we hired them to do) and he responded with, No, not really. Although rude, I guess he was right because when we called their main line the woman we spoke with was very rude and even went as far as to admit she was lying on the phone. This is minor compared to everything else, but we were also told in advance we could pay with a credit card, and when they arrived they insisted on a check.

I won't mention the names of the employees who helped us because I don't know if they're to blame or if this issue comes from the top down. It seemed like they were really busy and maybe they get penalized for spending too much time at a stop. I don't know. But it is bizarre and unhelpful to get hired to quote one job, randomly provide a quote for something else entirely, and then refuse to explain it whatsoever.

Finally, to end the saga we called the main line again asking for additional clarification. They said they couldn't help until the following day when the technician had turned in his paperwork. Fair enough. They called us promptly the next day at 8:15am to ask what our issue had been. We reiterated that we wanted an assessment and/or quote on the pipe they had scoped. He told us he would call our original technician and then call us right back. Five hours later we had still not received that call back. We called ourselves and were now told we'd have to wait until the following week for any answers. Then he said [your technician] gave you a quote for all the work that he thought needed to be done. To which we responded, So he didn't think the pipe needed to be replaced? At which point the guy gets very defensive and says, You're twisting my words. You're twisting my words right now. After diffusing the situation, it turned out our understanding was correct.

I would not recommend working with Matt Mertz Plumbing, especially on a big project or one that requires expertise. I would also specifically avoid them if you dislike confrontation and/or have social or phone anxiety.

Update #2--I've had my water heater for 1.5 years.  I've now got water leaking all over my basement floor.  I will bet you a dollar that they will wiggle their way out of any warranty due to my failure to purchase an expansion tank.  Which in 30 years of having properties, I've never had an expansion tank and never needed one in the past.  
Which is what they wanted me to do when I bought the water tank.  And they made it a point telling me both on the phone and in person that if anything went wrong, it wouldn't be covered under warranty.  I don't even think I'm going to bother calling them, because they'll certainly charge me a service call on top of whatever parts/labor they won't pay for.
A water heat should last more than 18 months without leaking all over the place.  I'm pretty disgusted.

Our water heater started leaking late on a Friday night.  We did the best we could to slow down the leak and keep the water from going all over the place with towels and pans.  I called Matt Mertz plumbing the next morning.  They asked what make and model heater I had and a few hours later Jim was at our house with a replacement.  I fully expected to pay 2 or 3 times normal cost since it was an emergency call and I had priced entry level heaters at Lowe's and Home Depot before calling them.  Jim had the new heater installed in an hour and a half, cleaned up most of the surrounding area for us and the bill was less than what I was going to pay for an inferior replacement if I would have bought it myself!

Needless to say we will use Matt Mertz plumbing in the future and highly recommend them to anyone in need!

I came back to my house last night to find out my air conditioner wasn't blowing cool air. On my furnace there was a sticker to call Matt Mertz plumbing for heating, cooling, and plumbing needs. I called the on-call service and was told that they don't fix air conditioners just plumbing. I'm disappointed because I had such great service from them in the past.

I had an unsatisfactory experience. I had one of their plumbers for a service call to repair a leaky valve that turned out to be just loose. I also had him advise me about replacing a basement sink and installing shut-off valves. He gave me a ballpark estimate, based on time and materials. I paid the flat fee for the service call, something like $80. I purchased a new sink, and called back to schedule the work. The person who answered said we don't install sinks. I was speechless.  If not a plumber, who should I call, a sink-installer? Is there such a thing? I told them about the first guy's visit in which we specifically discussed the sink project. They said, I'll reach out to him to find out what he had told you and call you back. Never got the return call.

I also found their automated phone system to be confusing and frustrating and tried three times before getting to leave a message.

We don't install sinks? Seriously?

Experience with Matt Mertz Plumbing
I don't want anyone to have to deal with this experience in their own homes. So i wanted to post this in hopes that I can warn you.  We used Matt Mertz to install a French drain in our yard. I can not even begin to list the damage they have done to our home and property as a result of their work.
I have owned 3 homes and have built all 3. I have never dealt with such disrespectful, unprofessional and obstinate contractors in 23 years.

Wonderful experience, great customer service.  They fit us in quickly, showed up on time, and fixed our problems quickly and at a totally reasonable price.  Highly recommend.

I hired this company to do my sewer liner, which is 120 ft long and quite deep, so digging was a very expensive option. They did hydro jet and camera to see how bad it was and determined it had been full of roots, but after cleaning could be lined from inside. I hired them to do the lining (for one third of what it would cost to dig) and am very very impressed with the results. These guys are very professional - digging inside of the basement is a dirty job, but they had covered everything in plastic, including remainder of the laundry room where they were digging, floors all thee way to the exit door, etc. The job was done super quick and clean with high quality. I hope I do not have to hire them again for a job like this, but if I do, they will be my first choice.

I wanted to get a quote for some commerical work done in a hotel. I had previously used them for backflow testing and that was done in no time. It was done fast and professionally. So i though i would use them again...so i called them to come out and give me a quote...a lady answered the phone and asked me have I used them before. I said yes. I told her it's for  a hotel.

Now at this point if  there is a plumbing problem at a hotel it needs to be fixed right way since people stay here and it's a place of business.

The lady said she won't be Able  to send someone out toldby2 weeks out ...to give me a  quote.....are you kidding me!!!

I was shocked this is the level of service you offer your repeat customer. Even I don't mistreat my repeat customer.... unfortunately I am sorry to say I won't be using you guys anymore.

One of the employee trespassed on my private property because it was a shortcut to his truck (he opened the gate of a fenced in yard, walked through the yard went out the otherside) initially I didnt know who it was walking in the my backyard but he was wearing their T-shirt and his truck was in the CC video, I called the company to report it and a lady who claimed she is a partner said there is 'nothing to report' and hung up on me. Its called trespassing and is criminal in most states.

Had Adam come out and snake basement sewer drain with no luck , needed repair to y connection . More than I was hoping to spend but Matt got me a fair price and quick service. The young men , Dylan & Zack, worked their butts off. Just a little more dust than I expected. Hats off to them for a job well done. Will keep them in mind if I need them again.

As I woke up Monday Morning, I heard a gentle waterfall in the background.    I thought of what a peaceful morning it was.   I made my morning coffee and decided to start my day with a shower.    

I turned on the shower and thought the water is really hot.   Strange - I thought nothing more and continued with getting ready for work.     Still not aware, I finished and started toward my garage.   The gentle waterfall sounded more like a rush of water (my thoughts go to Houston as I write this).  

I open my laundry room door to see a steady stream of water flowing to my main drain.   I immediately went to turn off my water main and research plumbers.    

We all have different sites to research to find good providers - I went to 3 different sources.   This is my house.   This is much different than a meal out.    I found Matt Mertz Plumbing.  All 3 sources had good reviews.

The gent I spoke to on the phone was very helpful.   He was calm and asked questions.   Of course, I was not prepared for his questions.  He patiently waited and guided me around my house to get necessary information.    He asked for me to take pictures and to email the corp email (I love modern technology) to assess the information.    He provided me an estimate and explained how they would dispatch a plumber.   All was very straight forward and appreciated.

Then the adventure begun for the plumber Rob (AKA McGuyver) and myself.    The previous owner basically dry-walled the water heater into place.   The new water heaters are considerably wider due to efficiency improvements.  

We began our construction / demo of a portion of a wall so that the new water heater go be put in place (please note that there were any other real options).   Feeling cool - Please note that I am not allowed to use a hammer in my house for obvious reason - I put in a small Kool-Aid Man hole (5 ft High / 3 ft Wide) into the wall so the water heater could be installed.   McGuyver was able to remove an additional portion (just enough to get the water heater moved into place).

Rob (McGuyver) was able to complete his work and provide hot water like a magician pulls a bunny out of a hat.

The emergency was resolved the same day very close to the estimated cost.   Rob will be a person I request for all future work (replace an electric stove with a gas stove).    A strong recommend especially when you are in need.    The entire company from the original call to the various call backs to Rob and exceeded my expectations.  

Now I am off to learn all I can about drywall (thank you Google / YouTube).

Jim B came out on a Saturday morning. Super friendly, very clear and accommodating. I was a little concerned with Matt Mertz pricing at first, but after having Jim B at my house I was more than satisfied. Very courteous, knowledgeable, and straight forward, which was very much appreciated by me and my pregnant wife. Dude was awesome.

These guys are incompetent scam artists. They will give you some bull crap about you need a new sewer. If you desperately need to call them, make sure you get a quote from someone else that won't rip you off. They have all kinds of secret fees they'll get you with. And their plumbers are rude.

Highly recommend, excellent work, very professional and reasonable, and a pleasure to do business with! I bought a house that needed a major job-a sewer liner. Another plumber cancelled at the last minute, so I called Matt Mertz, after talking to some of his guys who were working in the area.
Matt personally came out the next day, gave me a free estimate and was willing to squeeze me in immediately. They showed up on time, as promised, and completed the work on schedule. Even my neighbor commented how professional and friendly they all were. They were real life savers and prevented me from getting possible fines.
They spent the entire week working, and even went the extra mile cleaning up, repaving and securing the sewer cap. I will definitely call Matt Mertz for any and all plumbing or other work I need done, and will be forever grateful for their help.

They were able to work us in for an emergency issue when I called one morning. Diagnosis and work were both done quickly and professionally, and prices were fair. You hope you don't have to call a plumber, but this is a good one when you do!

We are so happy to find Matt Mertz Plumbing! Bill and Rory did a great job, quickly finding and fixing our problems.

We suffered from shoddy work from three different companies before finding Matt Mertz. Those other guys couldn't even replace our bathroom faucet. The last bozo took a hacksaw to it, and left us with an ugly mess. No one from that company even called us back.

Thankfully, a friend recommended Matt Mertz Plumbing. Bill and Rory were very professional, the price was reasonable -- and they called later to see if we were satisfied! Yes, we were.

Matt Mertz has great support. We always talk to a real person when we call. And we will definitely call them again!

We had Matt Mertz replace a sewer line in our basement. We had about 3 different estimates and Matt was drastically cheaper than the competition in the area (especially Mr. Rooter). Initially, two other guys came and started the work and Matt came afterward to help explain the process. Matt and his team were very friendly and very cordial during this process. In addition, he knocked $200 off of his price as we already had a house trap. Matt doesn't do financing through a bank but would allow us to pay him when it was convenient and without interest, which would have been great if we didn't have all of the needed money up front. All in all, I would absolutely recommend Matt for any plumbing needs.

I recently put an offer in on a home with a sewer issue and needed a sewer scope inspection done as well as someone that could give me a DVD or video (for proof of any issues etc) as the owners are out of the country and couldn't come to the site. Additionally, I was looking for a company that could do a sewer inspection but also did work so they could quote me on any potential repairs while I already had them out there.  Matt Mertz does all of those things.  Including liners and digging...if it comes to that.  They told me they'd be out between 1 and 6pm and they called 30 minutes in advance and showed up when they said they would.  Adam, the plumber who did my inspection was very professional yet personable, and was quick yet thorough.  He explained what was wrong as well as gave me a thumb drive of the scope and a quote for the issues he saw when he did the scope.  I would recommend them to anyone looking to go through this process as it can be unpleasant, but having them out made it just about as nice as it could be.

We had a really good experience. Called
late on a Friday night. The basement drain was backing up. Someone called the next morning and arranged a window, 12p-4p.
They called at 12:45, arrived promptly and cleared the drain in about an hour. Service charge was $150, very reasonable for weekend emergency call. Employee was great.
Would recommend for sure.

Who is happy to call a plumber? Nobody. I had some annoying problems with the showers in my house and I heard good things about Mertz from a friend. She had a flooded basement when pipes burst and Mertz were the only plumbers who came immediately and finished the job quickly and correctly. Although my problems were thankfully not major, this company was easy to deal with from the beginning. The scheduler was professional, kind, and i didn't have to repeat my information 100 times. I was scheduled within the next week and the plumber, Bryan, came early on in the window and was professional and fast. Problem solved for a fair market price. I don't need much else!

We have used this company before, and had great service.  Today was no different when we had a water tank replaced as well as some copper lines, and a valve. The crew was on time, and are always respectful and responsive to requests and questions.  We would definitely use them again. The only thing that has changed Is they teamed up with another company, and I'm sure are much busier.  
Thanks !

I can't thank Rory from Matt Mertz Plumbing enough! What I thought was going to be a simple project ending up being a huge mess. Rory was kind and helpful the whole day! I truly couldn't have asked for a better experience. I had little hope that I would be able to have my dishwasher installed and I would need to return it and just keep my crappy old one. Thankfully Rory kept working and did some kind of magic and got everything taken care of! It was a true miracle! Thanks again to everyone at Matt Mertz Plumbing!

Replaced our hot water heater, did a very good job, price was very fair.  Call them, they will give you a fair shake.

I've used Matt Mertz Plumbing for my business several times over the past bunch of years.  Their office staff is always professional, their prices are always fair, and their plumbers are always great.  I just had a new water heater installed today and couldn't be happier.  Not only was their price the lowest, but I called them at 4:00 yesterday afternoon and they were here at 12:00 today with a special order tank.  The installers voluntarily wore booties and totally cleaned up the area when they were done.  They even used a roll of plastic to make a walkway from the back room to the front door so they didn't drip anything from the old tank onto the carpet on their way out!  Total professionals from start to finish.

I tried to replace a hose bib and snapped the line because it was soldered rather than screwed on. A silly mistake, but one that required help from the pros. I expected to have a hard time getting a plumber out, to be given a hard time for the error, and to pay through the nose for the repair. I had the opposite experience with Matt Mertz. The operator was fast and friendly and set me up for an appointment right away. Brian Tarr, a very experience plumber, arrived on time, was very courteous and friendly, and explained everything he was doing. He went out of his way to make sure everything was clean and to reassure me that this kind of thing happens all the time. He fixed the problem in about an hour, was very pleasant, and did it for an incredibly reasonable price. If I ever have another plumbing issue, I'm calling Matt Mertz again and specifically requesting Brian. Thank you!

We had a clogged kitchen sink. Should have called here first, based on the super ratings received. However, we made the mistake of calling RR first. Without really looking at the job, they quoted $200 a $350. We politely showed them the door, knowing it was just a simple clog. We then called Matt Mertz & told them the problem. We were told $89/hour, minimum one hour. Fair deal. Jim B, a gentle giant master plumber made haste - sink unclogged within 15 minutes. He also gave us a short education on future work we could have done if problem of clogged drain persisted. Wrote it on our bill so if we called they would know exactly what parts etc we needed- thus saving us time & money.  It's really tough picking a plumber out of the phone book. Call Matt Mertz plumbing! I know we will in the future.

This is my go-to plumber.  I've used them twice and was happy both times.  First time was just minor stuff (replacing a faucet), next were frozen pipes and a leaking water heater.

Both times the guys told me the price right up front, how long it would take, and it was (in my opinion) totally reasonable.  I'd recommend them to friends and will use them again.

We were having drainage problems in our backyard.  Matt Mertz Plumbing was recommended to us so we had them come out to try and clean out the drainage pipes.  They first tried with a regular snake and then they brought in a high powered one with a camera.  Unfortunately they were unable to clear the blockage and using the camera, they determined that both pipes from the downspouts had collapsed and needed to be replaced.  The guys that came out were very professional and knowledgeable so when they gave us a quote to dig up and replace the drain pipes, we agreed.  I should have asked more questions but I was under the impression that it would be a simple job and we would need to repair some of the lawn and landscaping when they finished.  But they would protect as much as they could.   Since they had the camera, they knew exactly where the pipes were and how deep they needed to go.  

That wasn't the case.  They brought in a backhoe and dug a ditch about 5 feet deep and 4 feet wide...all to replace a simple 4 inch pipe.  We are left with a huge mess that we need to get professional help to fix.  It is going to add another 20%+ to the cost of this project that we had not included in our budget.  When my husband talked to Bob, he just kept repeating that it was in their contract they are not responsible for landscaping.    I'm sure they have fixed our drainage problem but they should have correctly set our expectations on how they were going to do this and the amount of damage it would cause.  I will not use them again.

I wish I could leave more than 5 stars! All I can say is amazing. Came home from vacation with a broken water heater, called Matt mertz plumbing, talked to Lisa,and she had guys out early the next morning to fix it. The workers were so polite and were in and out making it easy on my schedule. If you haven't used Matt mertz plumbing you are truly missing out

I do not like hiring people to do repairs at my home.  I grew up with handy big brothers who worked in home construction and could fix or build everything.  Even my last boyfriend was very talented and could do plumbing, install flooring, carpeting, etc.  I am often disappointed about the quality of work performed by random strangers.  

I tried to go through a website called Home Advisor, (formerly called Service Magic) to locate a plumber and was only matched with one plumber.  After reading a few of the Home Advisor reviews, I noticed that everyone mentioned their incredibly high pricing.  Another local plumber I found through a Google search didn't bother to return my call.  

My unhandy bf had used Mertz before and recommended them.  I called on a Tuesday afternoon and was given an 8 am to 8:30 am Saturday appointment.  Okay, that works.  I did not have an emergency, I just needed to have my sinks reconnected after my granite counter top installation and my shiny new kitchen faucet installed.

Dan showed up promptly at 8 am.  He was very nice and extremely polite and professional, the kind of man that I would hire if I owned a business.  He didn't ask if I wanted new sink baskets, he just went to his truck and got them.  When I asked him about using the old ones, he commented that he wouldn't want to use old stuff on my new sink.  I agree.  Price wise, I feel like they were fair.  I would not hesitate to recommend them and will call them in the future.