Paula D.
01/08/2020 12:00:00 SA
The business owner responded quickly to our call to come look at the bathtub and consult with us regarding the work to be done. He returned with two other individuals to help install a trap for the bathtub, repair the flange for the toilet and move the water lines for the vanity by a couple inches. The master plumber who was also the owner of the company insisted upon the job being done to code which is a good thing. He was the only master plumber among the three individuals working. The men used basic plumbing tools to perform the job; blow torch, saw-zaw, wrenches, etc. They did purchase a few basic parts to complete the work. The job took about 6 hours start to finish. We received the bill which was $3600! We were dumbfounded when we received the bill so we requested an itemized list for the labor and associated costs for this job. We found that we were billed for tools that were basically part of a plumbers toolbox to perform the work, they had severely inflated prices for basic plumbing parts and had to have charged a master plumber's rate for all three individuals. Our mistake in hiring the company was not asking in advance for a quote from the owner. We didn't ask for a quote because the company had done work for us in the past and the work was done well and while it was a little on the high side, it wasn't outrageous for the work that was performed. We absolutely will not use this company again and would not recommend them. We were extremely disappointed in their business practices.