Mark J Puharic Plumbing & Heating

Wow, where to begin. Charges $180 an hour for service. And let's not forget the $90 service charge just to say hello. Of course they don't tell you about the $90 service fee upfront, crooked and shady. Overpriced and slow service; took two hours to replace a small section of split pipe. Charged $460 for the that small job. AVOID AT ALL COSTS! Will report to the BBB.

Honest, hardworking, and right the first time.  Stayed late on a Friday to finish the job.

This is definitely the go-to company when needing a plumbing or heating service! I had a leak in my upstairs bathroom and I called and they were very attentive to my needs! The service was quick, reliable and very reasonably priced. I would definitely trust Mark Puharic's plumbing for any of my future needs!

We had a clogged pipe. Mark sends out a plumber. The plumber rips apart several pieces of pipe (no clogs there) and then realizes the clog is underneath the floor. He proceeds to auger the drain and tells us that whatever is in there ain't coming out.

He then gives us the following information.

1. We need to rip your basement floor up.
2. Your stationary tub is a goner. You are going to have to buy another one of those.
3. We won't know the extent of the clog until we incur around $2000 in costs to open up the floor and see what we can see.

He calls his boss. Boss gets on the phone and says not to worry and that his guys will be out the next morning first thing. I asked for a quote on the job but he couldn't provide one..... only a random looking proposal with a bunch of hourly rates. But there is a note saying that we should be ready to fork over $1800 or so to get the floor open.

I told him to give me a minute to think about all of this and I'll call him back.

Then I find out that I am being charged $280 for what was done thus far.

I decide to call another plumber to come and look at the basement to see if he could give me another bid on the basement dig. This plumber shows up the next day and says to me... Before we talk digging up your basement... let me take a look at that clog. Within 5 minutes, and a nice blast of water, the clog was freed. I WAS ELATED! So I ask the plumber about the stationary tub and its need to be replaced. Guess what... the plumber fixed it with minimal parts and labor.

After all was said and done, I contacted Puharic to let them know that the clog was easily taken care of.... and if I didn't make another call I would immediately be $2000 in the hole. I provided pictures of the simple repairs that we're made and I kindly suggested that it might be in their best interest to not charge me the $280. ZERO REPLY. Next day... I'm charged $280... THREE TIMES. I am currently working with the credit card company to get this taken care of.

To wrap this up... I don't know what they were trying to pull off. They really wanted to bring in those jackhammers fast and get paid. I honestly feel that the unfixable clog was theater and drama to get us in a place of worry and they hoped to cash in on a quick decision.

AVOID AT ALL COSTS.

I've used these guys a few times for calcified pipes, each time I ask them to look at all the pipes in the basement (drop ceiling, takes 10 seconds to move the ceiling) and was told twice that they got them all. Fool me once, shame on your, fool me twice shame on me. The third time, guess what, they missed some. Oh, and they charge $195/hr for one plumber and one trainee so that is exhorbitant. Also got charged 30 minutes labor while they were awaiting pricing from Mark, glad I protested it. Won't use them again, many plumbers out there who want my business.

We (I am an officer for a condo homeowner association) recently engaged Mark Puharic plumbing to remedy a serious underground water leak.

They were able to localize the leak using some high tech devices. That was good, we have a lot of underground piping and not having to dig and hope for the best was great.

Once the bad piece of pipe was found it was replaced quickly. Our next 2 months of water bills bear out that the problem has been fixed.

Even with the good 'localization' of the leak, to accomplish this they did a lot (a lot) of digging. The crew who did this dug by hand and worked hard. This was through our recent wildly humid summer. But it is hard to feel like $90/hour is a good price for guys digging a hole. I know they are plumbers and have other skills, but that's a lot for when they are basically laborers. If I could change one thing it would be to have Puharic have a lower rate for unskilled labor when that is all that is required.

Not knowing what the problem would turn out to be, Puharic was not able to give us a firm quote. That was fine, they didn't know what they were getting into. Mark Puharic did give us a best guess ball park (and it was agreed all around that is was nothing more) and that was remarkably close. We appreciated that so we had some idea of what this was going to be like financially.

After the work was done his crew did a nice job restoring our landscaping.

Puharic bills on an occasional basis. If you want to monitor the cost of a fairly lengthy project I suggest you request weekly invoices.

We were happy with the work, would use Mark Puharic again and can recommend them.

Dependable, Honest, Quality Service I don't know about quality service, but Mark came out to bid a project of mine of roughing in a couple of bathrooms, asked me to wait a week while he gathers the quote, and I must've called him every day for two or three weeks after for the quote and left voicemails and no answer. So that's a no for dependable and honest. I don't know why you waste your time coming out to bid work, and why you waste other people's time too. I wouldn't have left this review if you had the common courtesy/ business acumen/ human decency to call back and either tell me you don't have time to take on the work or you're not interested.