James-Michael Fay

This is a follow-up of my previous reviews of James-Michael Fay as my last one was in 2015 and we still are very happy with their services.  It is very hard to find people who are still ambitious in doing their job and really care about the customer.

The best prices, services and response time.

My yard drain was clogged. James Fay was recommended to me so I called. I got a return call within 30 minutes and Terry was at my home within 2 hours.  Initially he could not unclog the drain from the yard but after examining the pipes in the basement he was able to open the cap and snake through until the line was clear. I found everyone professional. Thank you for this quick turn around. I will definitely use the company again, should the need arise, and also highly recommend them.

Gary called & showed up in less than 1 hour on a Sunday- ran his root cutter & retrieved the cut roots & was on his way in less than 1 hour- second time I've used them for drain problems- one storm- 1 sanitary- both times they hit it out of the park! Thank You

I had a back up in my plumbing and being a first time homeowner, my mind went to the worst case scenario. After calling a friend and a friend of a friend, I was referred to James Michael Fay plumbing.
The lady who picked up put me at ease and said that her guys would be out soon.
Within 2 hours, I had workers knocking on my door, however, between the evening and then, the clog seemed to have worked itself out and there was no need for them to come. They took a look anyway and assured us that things looked ok.
I'm happy that it turned out to be nothing, however, I'm sold on JMF for my future plumbing needs.

I used this company several months ago for a drain issue in my bathroom.  Their customer service was great and communicated everything I needed to know.  They came to my home the same day fixed the clogged drain & guaranteed their work for 30 days.  I would use them again!

We hired JMF Corp to inspector the sewer at a home we were considering purchasing. The inspector told us the sewer was in excellent condition. After a sewage leak two months later, a plumber we brought in for remediation discovered that our curb trap is located under out front steps where it can't be accessed and doesn't have any ventilation as required by city code. The inspector from James-Michael Fay either didn't bother to fully scope the sewer or didn't disclose these critical issues. Go with someone who knows what they're doing.

I called at 1:30 on a Monday afternoon about a problem with the sewer line from my house. Techs were here within an hour and the problem was resolved within another hour. The two guys they sent were very pleasant to deal with and knowledgable, the price was affordable, and there's a 30-day guarantee on the work. I'd recommend them to friends, and will call them again if I have another problem.

I've used these guys twice. The first time, my kitchen sink was backing up, and the plumber said We can't reach it, it must be in the drain. JMF came out and found the clog: a whole lot of food waste at the bottom of the stack (vertical pipe), some 10 or 12 feet down. They cleaned it out-- problem solved.

This time it was my toilet. Again, my first call was the plumber, but again their tools couldn't reach the problem. The number they gave me for a drain guy wasn't working right,* so I called Fay Corp. again. Their man Mike was here and had it cleared up less than an hour-and-a-half from my call.

Yes, their prices seem high to me, but I don't have a scale to compare to and I don't feel deceived. For the kitchen job they told me it would be more on the weekend, so I waited till Monday.

I've never felt more deceived in my life dealing with a business. I had a bad clog in my kitchen sink. I replaced the S trap and still nothing. I was referred to this company and told them that I needed my sink snaked. I was told that it would cost more if I had them come out on a Sunday, so I decided to wait until Monday to give them a call. I called Monday morning and I told the woman on the phone of my news and that I needed an appointment. I told her that I needed an appointment at least after 4pm since I get home from work around that time. The woman said ok and that they would be out by then - SHE EXPLAINED NOTHING ELSE FURTHER. Later that day,  the guys showed up around 4:03pm. They snaked our drain through our trap and removed nothing. The snaking worked and it took them only 15 minutes. The guys were nice, on time, and quick. The only star I give is to them. The men charged 1 hour of work for a quick snake of the drain. My wife and I were shocked to realize that it cost $240 for that job! Doctors make less per hour for heart surgery! I was expecting to pay $160 like I was told by my referral (who is my uncle who is a plumber!). The men explained that they charge an extra $80 if the appointment is after 3pm! It would've been nice if the woman I talked to who scheduled the appointment would've told me this. By the way, the guys told me that the woman on the phone is apparently the owner's wife! I called her the next day and she told me that she said that there would be an additional charge when we first talked on the phone. She BLATANTLY LIED saying that she told me there was an additional charge.  Apparently if you deal with her the CUSTOMER IS ALWAYS WRONG! Her tone could not have been more spiteful. Very rude! BUYER BEWARE! DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE CHARGED $240 for 15 minutes of easy work! Terrible experience. I will never use them again.